JPMiles Upgrade

JPMiles Upgrade

 

JPMiles can be used to redeem exciting rewards that truly matter and this includes cabin upgrade as well! You can use them to upgrade from Economy to Premiere or from Premiere to First Class and enjoy world class hospitality onboard Jet Airways.

The eligibility for a one-cabin upgrade and the JPMiles required are based on the 'Fare Choices' selected while booking a revenue ticket. Please find below eligible fare choices for Cabin Upgrade through JPMiles:

Indian Subcontinent (India, Bangladesh, Nepal and Sri Lanka)

 

Available benefits for web or kiosk checkin for indian subcontinent and international
Tier Fare Choices - Economy Fare Choices - Première
Fare Choices - Economy Light (B) Fare Choices - Economy Deal (W, O) Fare Choices - Economy Saver (V, H) Fare Choices - Economy Classic (K, S, Q) Fare Choices - Economy Flex (L, N, U, T, M, Y) Fare Choices - Première Saver (P) Fare Choices - Première Classic (I) Fare Choices - Première Flex (Z, J, C)
Tier Platinum Fare Choices - Economy Fare Choices - Economy Light (B) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - Economy Deal (W, O) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Saver (V, H) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Classic (K, S, Q) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Flex (L, N, U, T, M, Y) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Première Fare Choices - Première Saver (P) Benefit is not available NA Fare Choices - Première Classic (I) Benefit is not available NA Fare Choices - Première Flex (Z, J, C) Benefit is not available NA Fare Choices - First
Tier Gold Fare Choices - Economy Fare Choices - Economy Light (B) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - Economy Saver (V, H) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - Economy Saver (V, H) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Classic (K, S, Q) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Flex (L, N, U, T, M, Y) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Première Fare Choices - Première Saver (P) Benefit is not available NA Fare Choices - Première Classic (I) Benefit is not available NA Fare Choices - Première Flex (Z, J, C) Benefit is not available NA Fare Choices - First
Tier Silver Fare Choices - Economy Fare Choices - Economy Light (B) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - Economy Saver (V, H) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - Economy Saver (V, H) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Classic (K, S, Q) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Flex (L, N, U, T, M, Y) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Première Fare Choices - Première Saver (P) Benefit is not available NA Fare Choices - Première Classic (I) Benefit is not available NA Fare Choices - Première Flex (Z, J, C) Benefit is not available NA Fare Choices - First
Tier Blue | BluePlus Fare Choices - Economy Fare Choices - Economy Light (B) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - Economy Saver (V, H) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - Economy Saver (V, H) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Classic (K, S, Q) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Flex (L, N, U, T, M, Y) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Première Fare Choices - Première Saver (P) Benefit is not available NA Fare Choices - Première Classic (I) Benefit is not available NA Fare Choices - Première Flex (Z, J, C) Benefit is not available NA Fare Choices - First

International

Available benefits for web or kiosk checkin for indian subcontinent and international
Tier Fare Choices - Economy Fare Choices - Première Fare Choices - First
Fare Choices - Economy Light (B) Fare Choices - Economy Deal (W, O) Fare Choices - Economy Saver (V, H) Fare Choices - Economy Classic (K, S, Q) Fare Choices - Economy Flex (L, N, U, T, M, Y) Fare Choices - Première Saver (P) Fare Choices - Première Classic (I) Fare Choices - Première Flex (Z, J, C) Fare Choices - First First (A, F)
Tier Platinum Fare Choices - Economy Fare Choices - Economy Light (B) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - Economy Deal (W, O) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - Economy Saver (V, H) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Classic (K, S, Q) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Flex (L, N, U, T, M, Y) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Première Fare Choices - Economy Saver (P) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Classic (I) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Flex (Z, J, C) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy First (A, F) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - First
Tier Gold Fare Choices - Economy Fare Choices - Economy Light (B) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - Economy Saver (V, H) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - Economy Saver (V, H) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Classic (K, S, Q) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Flex (L, N, U, T, M, Y) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Première Fare Choices - Economy Saver (P) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Classic (I) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Flex (Z, J, C) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy First (A, F) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - First
Tier Silver Fare Choices - Economy Fare Choices - Economy Light (B) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - Economy Saver (V, H) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - Economy Saver (V, H) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Classic (K, S, Q) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Flex (L, N, U, T, M, Y) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Première Fare Choices - Economy Saver (P) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Classic (I) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Flex (Z, J, C) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy First (A, F) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - First
Tier Blue | BluePlus Fare Choices - Economy Fare Choices - Economy Light (B) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - Economy Saver (V, H) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - Economy Saver (V, H) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Classic (K, S, Q) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Flex (L, N, U, T, M, Y) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Première Fare Choices - Economy Saver (P) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Classic (I) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy Flex (Z, J, C) Benefit is available to the respective membership tier Benefit is available to the respective membership tier Fare Choices - Economy First (A, F) Benefit is not available to the respective membership tier Benefit is not available to the respective membership tier Fare Choices - First

Legend Description

legend description
Benefit is available Benefit is available to the respective membership tier of the traveler against the given Fare Choices
Benefit is not available Benefit is not available to the respective membership tier of the traveler against the given Fare Choices
NA Benefit is not available

Redemption of JPMiles for a one-cabin upgrade is valid against a Jet Airways revenue ticket to Première or First (except G, B, O, W, X, D, R booking classes on Jet Airways).

  • In order to make cabin upgrade experience more seamless and hassle-free, we have introduced digitalized journey for upgrade using JPMiles
  • Members will still be able to upgrade using JPMiles through call centre and directly at the airport
  • These upgrades are available only on flights marketed and operated by Jet Airways.
  • Cancellation of a JPMiles upgrade booking would attract a revised service charge of 750 JPMiles (this charge is waived off for Platinum members when the Platinum member is traveling).
  • For offline journey via Call centre simply call us on +91 (city code) 3989 3333 across Mumbai, Delhi, Chennai, Hyderabad, Bengaluru and Kolkata. For other cities within India, please prefix the city code of the nearest metro city and dial +91 (city code) 3989 3333.

Redeem Now

To know exact how many miles are required for an upgrade, please visit below:

Mileage Calculator

1. Use of JPMiles for upgrade online (www.jetprivilege.com, www.jetairways.com, Jet Airways mobile app)

a. Utilise for self (Members) where Member is part of the travel:

1. Click on ‘Login’ button

2. After successful login proceed to ‘Use JPMiles’ tab and select the link ‘JPMiles Upgrade’ which will redirect the Member to JPMiles Upgrade page

3. Upon selecting ‘Redeem Now’ tab, Member will be redirected to ‘Manage My Booking’ screen on www.jetairways.com where Member will need to enter the PNR, Last Name and First Name

4. Member will be navigated to the Booking Details page where Member will have to select ‘Upgrade Booking’ tab under ‘Extras’ section alongside

5. Member will have an option to select upgrade with Cash, Jet Airways Upgrade Voucher or JPMiles

6. Upon selecting JPMiles option, the screen will display the names of the Guests and segments if seat is available for an upgrade, else 'No Upgradable Flights Available' message will be displayed

7. If more than one Guest is booked on the same PNR, Member will have to select his/her name and segment for upgrade

8. After clicking ‘Continue’, a One Time Password (OTP) will be sent to Member’s registered mobile number for verification

9. Member will have to enter the OTP; upon the booking fulfilling the upgrade eligibility criteria viz. Eligible RBD, eligible Tier, availability of JPMiles basis the distance and cabin requirement, and subject to availability of a seat, the upgrade will be confirmed, and a confirmation of the transaction will be sent to Member’s registered email id and mobile number. Additionally, the email id updated in the PNR (belonging either to the Member or the Guest) will also receive a new ticket & PNR for the upgraded segment from info@jetairways.com

10. Member can then proceed to do a seat select/web-check-in as per the available utilization time window for these services. For departure ex-London and ex-Paris, Members will have to pay an airport departure tax of GBP 78 & EUR 40.56 for each Guest at the Jet Airways ticketing counter at the airport before proceeding for the flight. Failure to pay would result in cancellation of your travel. Airport departure tax and rules governing the same are subject to change and Members need to contact Jet Airways ticketing desk at London or Paris for more details.

b. Utilise by Member for another Guest where Member is not part of the travel or when Member is travelling with a companion:

1. Click on 'Login' button

2. After successful login proceed to 'Use JPMiles' tab and select the link 'JPMiles Upgrade' which will redirect the Member to JPMiles Upgrade page

3. Upon selecting 'Redeem Now' tab, Member will be redirected to 'Manage My Booking' screen on www.jetairways.com where Member will need to enter the PNR, Last Name and First Name

4. Member will be navigated to the Booking Details page where Member will have to select 'Upgrade Booking' tab under 'Extras' section alongside

5. Member will have an option to select upgrade with Cash, Jet Airways Upgrade Voucher or JPMiles

6. Upon selecting JPMiles option, the screen will display the names of the Guests and segments if seat is available for an upgrade, else 'No Upgradable Flights Available' message will be displayed

7. If more than one Guest is booked on the same PNR, Member will have to select the self-name and name of the companion and segment for upgrade

8. After clicking ‘Continue’, a One Time Password (OTP) will be sent to Member’s registered mobile number for verification

9. Member will have to enter the OTP; upon the booking fulfilling the upgrade eligibility criteria viz. Eligible RBD, eligible Tier, availability of JPMiles basis the distance and cabin requirement, and subject to availability of a seat, the upgrade will be confirmed, and a confirmation of the transaction will be sent to Member’s registered email id and mobile number. Additionally, the email id updated in the PNR (belonging either to the Member or the Guest) will also receive a new ticket & PNR for the upgraded segment from info@jetairways.com

10. Member & selected companion/s or Guest can then proceed to do a seat select/web-check-in as per the available utilization time window for these services. For departure ex-London and ex-Paris, Members will have to pay an airport departure tax of GBP 78 & EUR 40.56 for each Guest at the Jet Airways ticketing counter at the airport before proceeding for the flight. Failure to pay would result in cancellation of your travel. Airport departure tax and rules governing the same are subject to change and Members need to contact Jet Airways ticketing desk at London or Paris for more details.

c. Utilize by Non-Member:

Not available

2. Use of JPMiles for Upgrade at JetPrivilege Service Centre

a. Utilize for self (Members) where Member is part of the travel:

1. Member will need to call on 39893333 through his/her registered mobile number

2. Member will need to complete the verification process upon which the Member will need to provide the PNR, his/her name and segment/s to be upgraded to the call centre agent

3. If seats are available, agent will generate a One Time Password (OTP) which will be sent for verification to Member’s registered mobile number and email address

4. Member will have to share the One Time Password (OTP) with the call centre agent

5. Upon the booking fulfilling the upgrade eligibility criteria viz. Eligible RBD, eligible Tier, availability of JPMiles basis the distance and cabin requirement, the upgrade will be confirmed, and a transaction confirmation message will be sent to Member’s registered email id and mobile number

6. Member can then proceed to do a seat select/web-check-in as per the available utilization time window for these services. For departure ex-London and ex-Paris, Members will have to pay an airport departure tax of GBP 78 & EUR 40.56 at the Jet Airways ticketing counter at the airport before proceeding for the flight. Failure to pay would result in cancellation of your travel. Airport departure tax and rules governing the same are subject to change and Members need to contact Jet Airways ticketing desk at London or Paris for more details

b. Utilize by Member for another Guest where Member is not part of the travel or when Member is travelling with a companion:

1. Member will need to call on 39893333 through his/her registered mobile number

2. Member will need to complete the verification process upon which the Member will need to provide the PNR, his/her name & the companion/s name and segment/s to be upgraded to the call centre agent

3. If seats are available, agent will generate a One Time Password (OTP) which will be sent for verification to Member’s registered mobile number and email address

4. Member will have to share the One Time Password (OTP) with the call centre agent

5. Upon the booking fulfilling the upgrade eligibility criteria viz. Eligible RBD, eligible Tier, availability of JPMiles basis the distance and cabin requirement, the upgrade will be confirmed, and a transaction confirmation message will be sent to Member’s registered email id and mobile number

6. Member & selected companion/s or Guest can then proceed to do a seat select/web-check-in as per the available utilization time window for these services. For departure ex-London and ex-Paris, Members will have to pay an airport departure tax of GBP 78 & EUR 40.56 at the Jet Airways ticketing counter at the airport before proceeding for the flight. Failure to pay would result in cancellation of your travel. Airport departure tax and rules governing the same are subject to change and Members need to contact Jet Airways ticketing desk at London or Paris for more details

c. Utilize by Non-Member:

Not available

3. Use of JPMiles for upgrade at Airport

a. Utilize for self (Members) where Member is part of the travel:

1. Member will need to be checked in against his/her economy booking (on the website or at the kiosk) if choosing to upgrade to Premiere or checked in against his/her Premiere booking (on the website or at the kiosk) if choosing to upgrade to First before exercising the option to upgrade at the airport

2. After check-in, Member will have to go to Baggage Drop Counter and ask for a Cabin Upgrade. Baggage Drop Counter agent will assist the Member with the Cabin Upgrade

3. In case of seat availability, Member will need to provide the PNR/Boarding pass, & JetPrivilege Membership number to the Baggage Drop Counter agent, upon which a One Time Password (OTP) will be sent for verification to Member’s registered mobile number and email address

4. Member will need to enter the One Time Password (OTP) in the application provided by the Baggage Drop Counter agent

5. Upon fulfilling the upgrade eligibility criteria viz. Eligible RBD, eligible Tier, availability of JPMiles basis the distance and cabin requirement, the upgrade will be confirmed, and a confirmation of the transaction will be sent to Member’s registered email id and mobile number

6. Member will be issued a new boarding pass with upgraded cabin/class by the Baggage Drop Counter agent. For departure ex-London and ex-Paris, Members will have to pay an airport departure tax of GBP 78 & EUR 40.56 at the Jet Airways ticketing counter at the airport before proceeding for the flight. Failure to pay would result in cancellation of your travel. Airport departure tax and rules governing the same are subject to change and Members need to contact Jet Airways ticketing desk at London or Paris for more details

b. Utilize by Member for another Guest where Member is not part of the travel or when Member is travelling with a companion:

A Member cannot utilize his/her JPMiles for a Guest if Member is not part of the travel.

When a Member is travelling with a companion:

1. Member & elected companion will need to be checked in against their economy booking (on the website or at the kiosk) if choosing to upgrade to Premiere or checked in against their Premiere booking (on the website or at the kiosk) if choosing to upgrade to First before exercising the option to upgrade at the airport

2. In case of seat availability, Member will need to provide the PNR/Boarding pass, & JetPrivilege Membership number to the Baggage Drop Counter agent, upon which a One Time Password (OTP) will be sent for verification to Member’s registered mobile number and email address

3. Member will need to enter the One Time Password (OTP) for each Guest in the booking in the application provided by the Baggage Drop Counter agent

4. Upon fulfilling the upgrade eligibility criteria viz. Eligible RBD, eligible Tier, availability of JPMiles basis the distance and cabin requirement, the upgrade will be confirmed, and a confirmation of the transaction will be sent to Member’s registered email id and mobile number

5. Member & selected companion/s will be issued a new boarding pass with upgraded cabin/class by the Baggage Drop Counter agent. For departure ex-London and ex-Paris, Members will have to pay an airport departure tax of GBP 78 & EUR 40.56 for each Guest at the Jet Airways ticketing counter at the airport before proceeding for the flight. Failure to pay would result in cancellation of your travel. Airport departure tax and rules governing the same are subject to change and Members need to contact Jet Airways ticketing desk at London or Paris for more details.

Process for Redeposit of JPMiles used for Upgrade

1. Redeposit of JPMiles used for Upgrade - Online (www.jetprivilege.com, www.jetairways.com, Jet Airways mobile app)

a. Redeposit of JPMiles used for Upgrade by a Member:

Redeposit of JPMiles used for upgrade can be requested by Member for his/her own travel or for the Guest where the upgrade has been carried out by the Member and where it involves a cancellation of his/her travel or Guest’s travel or because of changes in flight number or date of travel and an upgrade is not available in these scenarios Member will be charged cancellation fee in terms of JPMiles for each segment requested for reversal.

1. Prior to initiating the request for redeposit of JPMiles used for upgrade, Member will need to contact the Jet Airways reservation desk on 39893333 or contact his/her travel agent to cancel or change the flight number or date of travel within the permissible cancellation/modification time limits beyond which the booking would be treated as a ‘No-show’ by Jet Airways

2. Only after the cancellation of the booking or modification to the travel and after paying the necessary charges/penalties will a Member be able to initiate the request for redeposit of JPMiles used for upgrade

3. Click on ‘Login’ button

4. Upon successful login proceed to 'My JP Wallet' under My Account section

5. Select ‘Upgrade Reversal’ tab and choose mode for upgrade reversal as ‘JPMiles’

6. Mention the updated PNR received at the time of upgrade and click ‘Submit’, the screen will display the names of Guests and segments with ‘Reversal Status’. Booking details with ‘Reversal Status’ as ‘Open’ can only be selected for Upgrade Voucher Reversal

7. If there is more than one Guest in the PNR who had been upgraded using JPMiles and their JPMiles reversal status is” Open” for reversal, Member will have to select name/s and segment/s for whom the reversal has to be initiated

8. After clicking ‘Reverse Upgrade’, a One Time Password (OTP) will be sent to Member’s registered mobile number and email address for verification

9. Member will have to enter the OTP and click on the ‘Confirm’ tab to initiate the reversal process. A confirmation for the initiation of the transaction will be sent to Member’s registered email id and mobile number

10. Post validation, the reversal request will be submitted for review and a response (accept/reject) will be communicated to the Member within 72 hours. If the Member does not first cancel/modify the booking within the permissible time limits and pay the necessary charges/penalties as mentioned in point 1 & 2 above and sends a JPMiles reversal request which gets processed after the departure date of the travel, then JetPrivilege will not be responsible for any charges to the Member/Guest arising out of such a situation

b. Redeposit of JPMiles used for Upgrade by a Non-Member:

Not Available

2. Redeposit of JPMiles used for Upgrade – JetPrivilege Service Centre

a. Redeposit of JPMiles used for Upgrade by a Member:

Redeposit of JPMiles used for upgrade can be requested by Member for his/her own travel or for the Guest where the upgrade has been carried out by the Member and where it involves a cancellation of his/her travel or Guest’s travel or because of changes in flight number or date of travel and an upgrade is not available in these scenarios. Member will be charged cancellation fee in terms of JPMiles for each segment requested for reversal.

1. Prior to initiating the request for reversal of JPMiles used for Upgrade, Member will need to contact the Jet Airways reservation desk on 39893333 or contact his/her travel agent to cancel or change the flight number or date of travel within the permissible cancellation/modification time limits beyond which the booking would be treated as a ‘No-show’ by Jet Airways

2. Only after the cancellation of the booking or modification to the travel and after paying the necessary charges/penalties will a Member be able to initiate the request for reversal of Upgrade Voucher

3. Member will need to call the JetPrivilege Service Centre on 39893333 through his/her registered mobile number and complete the verification process

4. Once the verification process is complete, Member will need to provide the PNR, his/her name or Guest’s name and segment/s to be reversed to the call centre agent

5. Upon validation, a One Time Password (OTP) will be sent to the Member’s registered mobile number and email address

6. Member will have to share the OTP with the call centre agent. A confirmation for the initiation of the transaction will be sent to the Member’s registered email id and mobile number

7. Post validation, the reversal request will be submitted for review and a response (accept/reject) will be communicated to the Member within 72 hours. If the Member does not first cancel/modify the booking within the permissible time limits and pay the necessary charges/penalties as mentioned in point 1 & 2 above and sends a voucher reversal request which gets processed after the departure date of the travel, then JetPrivilege will not be responsible for any charges to the Member/Guest arising out of such a situation

b. Redeposit of JPMiles used for Upgrade by a Non-Member:

A Non-Member will have to request the JetPrivilege Member whose JPMiles were used for upgrade, to call the JetPrivilege Service Centre for redeposit of JPMiles used for Upgrade.

3. Redeposit of JPMiles used for Upgrade – Airport

Not available for both JetPrivilege Members as well as Non-Members.

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