Terms and Conditions

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Terms and Conditions for JetPrivilege:

These Terms and Conditions form the basis of the JetPrivilege programme. They apply to the relationship between you (being a Member (or prospective Member) of the JetPrivilege programme, and terms such as ‘you’ and ‘your(s)’ shall be construed accordingly) and us, and are intended to protect both you and us. It is your responsibility to read and understand them before quoting your JetPrivilege membership number to Jet Airways or any Programme Partner.: they contain very important information about your rights and obligations, as well as limitations and exclusions that may apply. Some of the clauses may be related to other clauses, and therefore we recommend that no clause be read in isolation. Quoting your JetPrivilege membership number to Jet Airways or any Programme Partner is considered as an acceptance of these terms and conditions. These Terms and Conditions are effective as at the date of their publication and may be changed / modified by us at any time.

1. Membership Agreement

These terms and conditions set out the contractual relationship between Jet Privilege Private Limited and each individual Member of the JetPrivilege Programme.

2. Definitions

The definitions given here relate to the terms mentioned in the JetPrivilege Programme, unless the context states or requires otherwise:

2.1 'Applicant' means any individual who fills in and mails the JetPrivilege Enrolment Form /JetPrivilege Check-in Enrolment Form to the JetPrivilege Service Centre or enrols online from the JetPrivilege website www.jetprivilege.com or the Jet Airways website www.jetairways.com or the Jet Airways mobile application or the JetPrivilege or Jet Airways social media applications.

2.2 'Benefits' means any of the facilities, discounts, services or arrangements offered or available to a Member as a result of Membership in the JetPrivilege Programme or its sub-programmes introduced from time-to-time, including earning and redeeming JPMiles.

2.3 'Base JPMiles' means the JPMiles awarded by Jet Airways or Airline Partners for a Qualifying Flight basis the distance flown calculated as per Ticketed Point Mileage (TPM) or Great Circle Distance (GCD) and which are counted towards the Member’s tier Status.

2.4 'Bonus JPMiles' means the miles awarded by Jet Airways, Programme Partners or JetPrivilege over and above the Base JPMiles or Cabin Bonus JPMiles earned by a Member. Such award of Bonus JPMiles is purely at the discretion of Jet Airways or Programme Partners and these miles do not contribute to the Tier Status of the Member and appear separately on the statement issued by JetPrivilege to its Members.

2.5 'Cabin Bonus JPMiles' means the JPMiles awarded by Jet Airways or Airline Partners for flying in a higher cabin viz. premium economy, business, or first class and which are counted towards the Member’s Tier Status.

2.6 'Data' means information personal to a Member. Refer clause 25 on Data Processing & Protection.

2.7 'Dynamic Tier Review' (DTR) means the various rules applied to a Member's Tier status, depending upon which, his / her Tier is downgraded, retained or upgraded to the next level.

2.8 'Elite Tier Status' means Members holding Platinum, Gold or Silver Tier Status.

2.9 'Etihad Airways Partners' means Etihad Airways, Air Berlin, Alitalia, Air Seychelles, Air Serbia and Etihad Regional, which list will be amended from time to time.

2.10 'Fraud' includes, but is not limited to, fraud, dishonesty and deceit and in particular:

  • Knowingly supplying incorrect information, digitally and otherwise, including at the time of booking, to earn JPMiles
  • Attempting to earn JPMiles for Sectors that have not been flown or are not eligible for JPMiles
  • Altering Jet Airways or Partner documents to procure JPMiles
  • Attempting to earn JPMiles for sectors flown by any person other than the Member
  • Unauthorized access of another member’s account for the purpose of carrying out activities as listed hereunder
  • Using or attempting to use stolen or counterfeit tickets or invoices on Jet Airways or Partner Airlines or other Programme Partners
  • Attempting to earn JPMiles more than once for the same flight sector or Programme Partner activity
  • Selling, bartering and / or purchasing JPMiles, Awards and Upgrade Vouchers. This includes attempting to sell and or / purchase JPMiles, Awards and Upgrade Vouchers by means of Internet-based sales, auctions or through any other means
  • Misusing the programme benefits available to certain tiers e.g. repeated cancellation of revenue tickets to claim waiver on cancellation fees, or seeking waivers / refunds in case of schedule changes for travel on Jet Airways or Airline Partners despite being notified of the changes in advance or in contravention to Jet Airways’ or Airline Partners’ policies and procedures governing such situations
  • Knowingly benefiting from the Fraud or misconduct of another Member or individual

2.11 Indian Subcontinent Network means Jet Airways’ operations in Indian Subcontinent Network are defined as Jet Airways’ flights operating within and between India, Sri Lanka, Nepal, Bhutan and Bangladesh.

2.12 International Network means Jet Airways’ operations in International Network are defined as Jet Airways’ flights operating between the Indian Subcontinent and other International destinations and flights operating within other International destinations.

2.13 'Jet Airways' means Jet Airways (India) Ltd, which is a participant in the JetPrivilege Programme as a Programme Partner

2.14 'JetPrivilege’ or ‘JetPrivilege Programme' or ‘Programme’ means the award-winning loyalty and rewards programme owned, managed and operated by Jet Privilege Private Limited offering benefits, facilities or arrangements to Members by reason of their Membership in the programme

2.15 'JetPrivilege Card' and 'Membership Card' means a JetPrivilege Membership Card issued to the Member by JetPrivilege with the Member’s name, Membership Number and Tier Validity printed on the card

2.16 'JPMiles' means the miles accumulated by a Member into his /her JetPrivilege Membership Account

(i) for flying on any Jet Airways qualifying flight or

(ii) for using JetPrivilege Programme Partners' services as the case may be and appearing in both cases on a statement issued by JetPrivilege including any incidental JPMiles which may accrue as a result of such activity.

(iii) for JPMiles offered as service recovery or service recovery

JPMiles are to be considered as non-montizable valuable security that can be transferred between the members and which can then be used for award tickets, cabin upgrades and for any other redemption options as may be offered from time to time

2.17 'JetPrivilege Award' means an

  • ticket issued to a Member by JetPrivilege on Jet Airways or its Programme Partners on redemption
  • JPMiles used for cabin upgrade on Jet Airways or its Programme Partners
  • other redemption options

by the Member of an appropriate part of that Member's JPMiles from his/her membership account.

2.18 'Loss' means losses, costs, damages, injuries, accidents or claims (whether direct or indirect) suffered by Members in connection with the provision of services or Awards.

2.19 'Member' means an individual member or an organization which is part of the Business Rewards+ programme of JetPrivilege who is registered with JetPrivilege, issued a membership id and whose details are available on the JetPrivilege programme database.

2.20 ‘Membership’ means membership of JetPrivilege Programme.

2.21 'Membership Account' or “JetPrivilege Account’ means the record of a Member’s membership, which can be accessed online at www.jetairways.com, www.jetprivilege.com or through the mobile application of Jet Airways / JetPrivilege or by calling the Jet Privilege Service Centre after identifying themselves satisfactorily.

2.22 ‘Membership ID’ means the 9-digit membership number issued by JetPrivilege or the email address or mobile number or any other form of individual identity registered and verified with JetPrivilege and which can be used to access the JetPrivilege Account or undertake accrual or redemption or other activities, as applicable, through JetPrivilege.

2.23 'Mileage' means the credits denominated as JPMiles earned by a Member and credited to a Member's JetPrivilege Account.

2.24 'Partner JPMiles' means the JPMiles accumulated by a Member into his / her JetPrivilege Account for using the services of the various Programme Partners. These miles are not taken into consideration for determining Tier status.

2.25 'Processing' and 'Processed' includes obtaining, using, recording and holding in electronic or any other form.

2.26 'Programme Partner' means partners which include but are not limited to Airline, Codeshare, dining, financial and insurance institutions, car rental, entertainment, hotel, lifestyle, publishing, retail, and telecommunication companies who provide services to JetPrivilege Members by reason of their Membership and as amended from time to time.

2.27 ‘Prospect’ means any potential Member. For the avoidance of doubt, a Prospect may simultaneously also be a Customer, but will cease to be a Prospect (and become a Member) upon being allocated a Member ID.

2.28 ‘Qualifying Activity’ means an activity on Jet Airways or Programme Partner or as defined by JetPrivilege from time to time which qualifies towards attainment of Tier Status.

2.29 'Qualifying Flight' means a Jet Airways or an Airline Partner flight, taken with the purchase of a paid ticket against the fare that is eligible for mileage earning.

2.30 'Qualifying Charges' means the charge or expense incurred by a Member for using the service, benefits and facilities of Programme Partners, which is eligible for mileage earning as per the decision of the Programme Partners.

2.31 'Quarter' means the unit of time, which comprises of a consecutive 3-month stretch. The standard 3-month periods determined as Quarters in the JetPrivilege programme are: Jan 1 - Mar 31; Apr 1 - Jun 30; Jul 1 - Sep 30 and Oct 1 - Dec 31.

2.32 'Sector' means a single direct eligible flight sector between two destinations, e.g.: Delhi – Mumbai.

2.33 ‘Terms and Conditions’ means these JetPrivilege Terms and Conditions as may be amended from time to time.

2.34 ‘Tier’ means JetPrivilege Blue, BluePlus, Silver, Gold and Platinum and as amended from time to time by JetPrivilege as per its multi-tier programme.

2.35 ‘Tier Bonus JPMiles’ means the JPMiles awarded to Members holding Elite Tier Status by JetPrivilege in addition to Base JPMiles and Cabin Bonus JPMiles for a Qualifying Flight on Jet Airways marketed and operated flight, Jet Airways marketed codeshare flights and Etihad Airways Partners’ flights and which are not counted towards the Member’s Tier Status.

2.36 Tier Points and Tier Miles are qualifiers that help JetPrivilege members upgrade/retain their respective JetPrivilege Tier Status. Tier Points and Tier Miles' are those earned on qualifying Jet Airways, Jet Airways marketed codeshare flights and Etihad Airways Partner flights. Tier points will be awarded not only on the basis of the sector booked (Indian Subcontinent/International) and the cabin booked (First class/Première/Economy), but effective 16th February 2015, also on the basis of the class booked (RBD). Members travelling on certain class of travel can hence 16th February 2015 onwards earn higher Tier Points for travel on 16th February 2015 and onwards. For travel effective 17th August 2016, Tier Points and Tier Miles will be awarded basis the Network, Cabin and Fare Choices made when travel is on Jet Airways marketed and operated flights and Jet Airways flights operated under the S2 code. Tier Points and Tier Miles will be awarded basis the Network, Cabin and Booking Classes made when travel is on Jet Airways codeshare flights operated by Airline Partners. Member's existing Tier Points balance remains unchanged for past flights undertaken prior to the above effective date.

Note: Tier Miles include only Base JPMiles and Cabin Bonus. These do not include Tier Bonus or any other Bonus JPMiles.

2.37 ‘Tier Review Period’ means a review period specific to a Member and calculated from the date of his / her enrolment into JetPrivilege during which his / her activities are ascertained for upgrade, retention or downgrade; for upgrade the Member’s Tier Status is reviewed every day as per the DTR for Qualifying Activities in the last 6 months or 12 months; for retention / downgrade the Member’s Tier Status is reviewed on the anniversary of his / her enrolment into JetPrivilege or the anniversary date of achievement of a Tier Status and for Qualifying Activities in the last 12 months / 18 months / 24 months.

2.38 ‘Tier Status’ means BluePlus, Silver, Gold or Platinum Tier achieved by a JetPrivilege Member by undertaking Qualifying Activities during the Tier Review Period.

2.39 ‘Tier Validity’ means the duration of time till the Member’s Tier is valid as per the date printed on the Membership Card.

2.40 ‘Base JPMiles on Spends‘ means JPMiles earned on every swipe for all spends using Jet Airways & JetPrivilege co-brand card.

2.41 ‘Bonus JPMiles‘ means Additional JPMiles awarded over and above the Base JPMiles earned. These JPMiles do not contribute to the Tier Status of the member and appear separately on the statement issued by JetPrivilege.

2.42 ‘Welcome Bonus JPMiles‘ means Bonus JPMiles awarded on receipt of Jet Airways & JetPrivilege co-brand card. This bonus is based on the co-brand card variant received by the member.

2.43 ‘Card Activation JPMiles‘ means Bonus JPMiles awarded on the first transaction carried out with a Jet Airways or a JetPrivilege co-brand card.

2.44 ‘Card Threshold JPMiles‘ means Bonus JPMiles awarded upon spending equal to or more than the spends threshold limit assigned on the Jet Airways or JetPrivilege co-brand credit card.

3. Membership

3.1 Membership to the JetPrivilege Programme is a privilege extended to persons enrolled with the Programme. It is not to be treated as a right attached to the holding of Membership with JetPrivilege. The privilege is being provided gratis and is not in lieu of any consideration from the Member.

3.2 Membership to the JetPrivilege programme is open only to:

a. Individuals based in India - who are above 2 years of age at the time of joining the programme

b. Individual based outside India - who are above 12 years of age at the time of joining the programme

c. Companies based in India – enrolment only to Business Rewards+ programme and open to companies, partnerships, unincorporated associations or similar entities as per the terms and conditions of the Business Rewards+ programme

d. Companies based outside India – not open to companies, partnerships, unincorporated associations or similar entities

3.3 JetPrivilege reserves the right to enrol individuals / companies with resident addresses only in certain countries and/or regions. Such countries and /or regions are subject to change; however, reasonable advance notice will be given in circumstances where the removal of a country and/or region will affect the Membership of existing Members from such country and / or region.

3.4 Membership to JetPrivilege is offered at the discretion of JetPrivilege and JetPrivilege may refuse Membership to any applicant and has the power to cancel the membership of existing member in case of violation of any of the terms and conditions of the programme and without notice to the JP member and any unutilized miles and tickets will stand revoked accruing to the member or any person nominated by the member to utilize these benefits.

3.5 To apply for Membership, an individual must complete the JetPrivilege Enrolment Form or the JetPrivilege Check-in Enrolment Card and return it to Jet Airways or apply online at www.jetairways.com or www.jetprivilege.com or the mobile application of Jet Airways. In case the guest is in possesion of an enrolment form, he / she can activate his Membership at www.jetairways.com, or www.jetprivilege.com by entering the Membership number (as appearing on the enrolment form), in the online enrolment form.

3.6 Membership commences as soon as the JetPrivilege Member is in possession of the JetPrivilege membership number. However, JPMiles are credited to the account only once the JetPrivilege account is created in the database after JetPrivilege Service Centre receives and processes the duly completed Enrolment Form /JetPrivilege Check-in Enrolment Card or online application is submitted and processed. JPMiles can be redeemed only once the member has completed the verification of both of his / her email address and mobile number as registered with JetPrivilege through the second factor authentication procedure of the Programme. If either of the two is not verified the member will not be able to redeem JPMiles.

3.7 A Member can hold only one JetPrivilege account with a unique and verified email address and mobile number recorded against the same. If there are Membership Accounts containing the mobile number and email address present in another Membership Account, then all such accounts will be put under pending status and JPMiles accrual and redemption will be possible only after all the accounts have a unique and verified email address and mobile number.

3.8 A Membership Card when issued is valid only for use during the period indicated on it and/ or if no validity is expressly stated, then till the validity of membership. The member named on the Membership Card is the only person who may use the Membership Card for any purpose whatsoever. A Membership Card is not transferable and is not a credit / debit / payment card. Members will receive their Membership Card upon completion of 1 accrual activity with Jet Airways or any Programme Partner. This change is applicable to members residing in India and across the world. Further, upon completion of 1 accrual activity with Jet Airways or any Programme Partner in last 12 months or a future Purchase / Gift of JPMiles transaction, Member’s Tier will be upgraded from Blue to BluePlus. However, only activities on Jet Airways / Etihad Airways Partners / Select Programme Partners will be as Qualifying activities for accrual of Tier Points and Tier Miles. BluePlus members can continue to use their existing membership card. Membership cards will be replaced when a Member qualifies for Silver, Gold, Platinum Tier with the corresponding Tier Membership Card.

3.9 If lost, the JetPrivilege membership card or a baggage tag will be reissued by the JetPrivilege Service Centre upon receiving a written request from the member or can be requested online by logging into the JetPrivilege account at www.jetairways.com or www.jetprivilege.com. To re-issue your physical membership cards, a fee of 500 JPMiles will be levied for all BluePlus members. For Platinum, Gold and Silver members this fee is waived off. Platinum and Gold members can request for reissuance of baggage tags by sending a written request to memberservices@jetprivilege.com. A fee of 250 JPMiles will be towards reissuance. For more details on charges and fees, refer to clause 23 on Service Charges.

4. Enrolment

An application to join the JetPrivilege Programme deems acceptance of all the Terms and Conditions.

4.1 Via Enrolment Form:

4.1.1 Prospective Members may apply to enrol into the JetPrivilege programme through an 'Enrolment Form' and may start to quote the membership number printed on the face of the same. Membership however, is not confirmed and mileage credits earned will not be honoured until the duly filled Enrolment Form has been accepted and processed by JetPrivilege.

4.1.2 Enrolment Forms will not be processed and treated as valid unless completed correctly in English, with all the mandatory fields filled in and signed by the Member.

4.2 Via Website / Mobile App / Social Media Registration:

4.2.1 Potential Members may apply to enrol into the JetPrivilege Programme through the Jet Airways website www.jetairways.com or JetPrivilege website www.jetprivilege.com or Jet Airways mobile application or the prevalent social media channels including but not limited to Twitter, Facebook, LinkedIn, etc. and may start to quote the JetPrivilege membership number that is sent to him/her via e-mail on successful completion of the online enrolment process.

4.2.2 Membership, however, is not confirmed and mileage credits earned will not be honoured until the online registration form has been completed correctly in English, with all the mandatory fields filled in and programme terms and conditions accepted by the Member and processed by JetPrivilege.

4.3 Via Tele-enrolment:

4.3.1 Potential Members may call up the JetPrivilege Service Centre and get themselves listed for enrolment. However, this is a provisional enrolment only. Full enrolment into the JetPrivilege Programme is subject to the Member logging on to the Jet Airways website www.jetairways.com or JetPrivilege website www.jetprivilege.com and completing the balance information as required by the programme.

4.3.2 Once updated, the Member may start to quote the membership number that is given to him over the phone at the time of the Membership request.

4.3.4 Membership, however, is not confirmed and mileage credits earned will not be honoured until the online registration form has been completed correctly in English, with all the mandatory fields filled in and programme terms and conditions accepted by the Member and processed by JetPrivilege.

4.4 Via Check-In Enrolment Forms:

4.4.1 Prospective Members may apply to enrol into the JetPrivilege Programme through a Check-In Enrolment form.

4.4.2 Membership however, is not confirmed and mileage credits earned will not be honoured until the duly filled Check-In Enrolment Form has been accepted and processed by JetPrivilege.

4.4.3 Check-In Enrolment Forms will not be processed and treated as valid unless completed correctly in English, with all the mandatory fields filled in and signed by the Member.

Any enrolment will be valid and honoured provided such membership has a unique mobile number or email address not utilized by another JetPrivilege number. However, exceptions do exist at discretion of JetPrivilege, details of which will be available with JetPrivilege on request.

4.5 Accuracy of Information:

4.5.1 Applications will not be considered for enrolment if any of the details provided at the time of enrolment are found to be incorrect or non-factual.

4.5.2 An applicant for Membership must supply all of the information required in the JetPrivilege Membership application form and complete all the processes and procedures as required by the Programme to complete the account set-up.

4.5.3 JetPrivilege may accept or reject any application for Membership in its absolute discretion. If an application for Membership is rejected, then any benefit that may have earned to the applicant through the use of a temporary membership card will be null and void.

4.5.4 The personal information provided by the Member in the application form or that the Member will provide as a JetPrivilege Member:

  • will be retained and used by JetPrivilege to ensure the efficient running of the Programme, including the crediting of JPMiles, the provision of Membership statements and the awarding of Membership levels
  • may be disclosed as required by law
  • may be used by JetPrivilege to send you communications about promotions, services, products and facilities offered by JetPrivilege [Please visit the My Preferences section under the My Profile page to unsubscribe from receiving newsletters]
  • may be disclosed to a Partner of the JetPrivilege Programme to assist that Partner in the planning and development of the JetPrivilege Programme; and
  • may be used by Partners to send separate communications to the Member about services, products and facilities offered by that Partner – [Please visit the My Preferences section under the My Profile page to unsubscribe from receiving Partner communication] and
  • may otherwise be used in a manner which a Member may authorise from time to time

4.6. Updating Account Information:

4.6.1 It is the responsibility of the JetPrivilege Member to advise the JetPrivilege Service Centre of any changes in his/her name, address or preferences in writing.

4.6.2 Members may also update their address and preference details directly online by logging in at www.jetairways.com or www.jetprivilege.com. Name changes, however, cannot be made online. Name change requests can only be made, if a written request is sent to the JetPrivilege Service Centre, duly signed by the Member. Requests for changes in name should be accompanied by supporting legal documentation, as may be specified at the time of making the name change request or as may be requested by JetPrivilege.

4.6.3 Account status of any Member who does not record a single accrual or redemption activity during any 365 consecutive days after enrolment or after the last flight date, will be made inactive automatically. The Member can contact the Service Centre to re-activate the account.

5. Use of the Card, Membership Number and Benefits

5.1 The Member agrees that by using the JetPrivilege membership card and by quoting his /her membership number to Jet Airways and/or any Programme Partners, he/she has read and understood the terms and conditions of the JetPrivilege Programme, and confirms that he /she is bound by such terms and conditions.

5.2 The JetPrivilege Membership Card remains, at all times, the property of JetPrivilege, which reserves the right at any time in its absolute discretion and without giving notice to such Member to refuse Membership, to revoke Membership or refuse or withdraw an upgrade (as applicable) to any Tier of Membership. The Member must return his /her JetPrivilege membership card and any associated benefits provided along with the Membership Card within 15 working days whenever requested by JetPrivilege.

5.3 The Member named on the JetPrivilege Membership Card is the only person who may use the JetPrivilege Membership Card for any purpose whatsoever. A JetPrivilege Membership Card is not transferable and is not a credit, debit or a payment card. JetPrivilege membership numbers are non-transferable.

5.4 A JetPrivilege Membership Card is valid only for use during the period indicated on it and /or if no validity is expressly stated, then till the validity of Membership.

5.5 A Member must quote his /her Membership number and name as mentioned on his /her card when booking and checking in for flights on Jet Airways and /or using the services of a Programme Partner. If a Member fails to provide the required Membership information accurately when making such booking or availing such services, this may result in the applicable JPMiles not being credited to the Member's account and JetPrivilege, Jet Airways or its Programme Partner will not be responsible in this regard.

5.6 Only the Member or any of the authorized or nominated representative of the Member is eligible to obtain information from JetPrivilege relating to such membership data including but not limited to travel data, Programme Partner activity data, JPMiles accumulated and Fare Choices/Booking Classes made by the Member.

5.7 When a Member seeks to use or obtain any of the services, benefits, facilities or arrangements offered, the provision of such services, benefits, facilities or arrangements will be subject to the respective terms and conditions of the provider of said benefits, facilities or arrangements.

5.8 While JetPrivilege will endeavour to ensure that the services, benefits, facilities and arrangements as expressed or advertised by Jet Airways and the Programme Partners will be available to the Members, JetPrivilege will not be liable for any loss or damage, whether direct or indirect, arising from the provision or non-provision, whether whole or part, of any such services, benefits, facilities or arrangements.

5.9 If benefits, facilities or arrangements are provided or made available to a Member as a result of his/her Membership, whether these are provided by Jet Airways or by Programme Partners, such a Member will be personally liable for any and all costs, taxes, surcharges, fees, carrier charges, other charges, claims or liabilities of whatever nature arising from the provision or availability of such benefits, facilities or arrangements.

5.10 Irrespective of the Tier, if the membership card or a baggage tag is lost, then the corresponding replacement the JetPrivilege Membership Card or a baggage tag will be reissued by the JetPrivilege Service Centre upon receiving a written request from the Member. A fee of 500 JPMiles would be charged to the members for reissuing of membership card. These charges of 500 JPMiles are waived off for JetPrivilege Platinum, Gold and Silver members. Effective 01st April 2016, a fee of 250 JPMiles would be levied on Platinum and Gold members for reissuance of baggage tags.

5.11 JetPrivilege and / or its Programme Partners reserve the right to require proof of earning from the Member, including copies of ticket coupons and / or boarding passes from flights claimed to have flown or copies of receipts or similar documentation.

6. Member Obligations and Responsibilities

6.1 Members must not

(i) act in any way which breaches these Terms and Conditions or

(ii) abuse or misuse JetPrivilege Programme, any Awards, benefits, facilities, services or arrangements accorded to the Member as a result of Membership including by:

(a) engaging in illegal or fraudulent activities

(b) supplying or attempting to supply false or misleading information, or making a misrepresentation to JetPrivilege or any of its Programme Partners

(c) misusing, selling, assigning, transferring or acquiring or offering to misuse, sell, assign, transfer or acquire any Award, Benefit or points other than in accordance with these Terms and Conditions

(d) acting in a hostile, abusive or aggressive way towards JetPrivilege staff or any of its Programme Partners’ staff

(e) acting in an unruly manner on board a Jet Airways or an Airline Partner flight or in any Jet Airways or Airline Partner airport lounges or at any other Programme Partners’ locations/property

(f) refusing to follow reasonable instructions from JetPrivilege staff or the staff of any of its Programme Partners

(g) engaging in Sale, purchase or barter of JPMiles or Award tickets or Upgrade Vouchers or any service or product offered through JetPrivilege

(h) misuse the JetPrivilege Membership card or Programme benefits

6.2 Members are responsible for regularly checking their Membership Account and must:

(i) notify JetPrivilege or applicable Programme Partner of any omissions, incorrect entries or other discrepancies within six months of the applicable flight

(ii) notify JetPrivilege or applicable Programme Partner of any omissions, incorrect entries or other discrepancies within six months of any other transaction

(iii) advise JetPrivilege of any change of name, address or other details as soon as practicable after the change. Changes to the mailing address, contact number or other details may be made by logging into the JetPrivilege Account online at www.jetairways.com or www.jetprivilege.com. Members must supply their Membership number, and any requested security information when making any such changes. Written proof must be supplied for any change of name, and may be required for any change. JetPrivilege is not responsible for any failure by a Member to notify JetPrivilege Programme of any changes in accordance with this clause or for any incorrect changes notified to JetPrivilege.

(iv) carry their JetPrivilege membership card during travel on Jet Airways and Etihad Airways Partner flights to be able to avail of the benefits entitled as per the member’s Tier.

6.3 The Member will be solely responsible to maintain the confidentiality of his/her own JetPrivilege account. Members agree to accept responsibility for all activities that occur under their account or password.

6.4 Members should take all necessary steps to ensure that their JetPrivilege Account number / details, Membership ID, password and the transaction details in their JetPrivilege Account are kept confidential and secure and should inform JetPrivilege Service Centre immediately if they have any reason to believe that the same have become known to anyone else, or if their JetPrivilege Account is being, or is likely to be, used in an unauthorized manner.

6.5 The Member is solely responsible and liable for any accrual or redemption carried out from his / her JetPrivilege account either by the Member himself / herself or any other person. JetPrivilege or Jet Airways or the Programme Partners will not be responsible and / or liable for any accrual or redemption carried out from Member's account in any circumstances whatsoever.

6.6 Each Member is responsible for ensuring that they have sufficient JPMiles to redeem for any Award that they request.

7. Suspension and Termination of Membership

7.1 If a Member has committed a material breach of any of the Terms and Conditions or misuses or abuses the JetPrivilege Card (refer the Schedule annexed) or the programme Benefits, then JetPrivilege may do any one or more of the following without any advance notice to the member:

(i) terminate the Member’s Membership and / or the right of the Member to use the Card

(ii) cancel the Member’s JPMiles or any part thereof or

(iii) cancel or refuse to honour any Awards, Benefits or both, that have been redeemed by or provided to the Member. In such a case, JetPrivilege may inform Jet Airways or the Programme Partners in relation to any such misuse or material breach of the Terms and Conditions and the cancellation and / or refusal to honour such Award or Benefits and any miles accrued or redeemed or any payments towards such transactions will be treated as null and void and the Benefits offered, all the JPMiles in the Member’s JetPrivilege Account and payments will be forfeited.

7.2 In the event that more than one Membership number is assigned to the same individual (duplicate accounts), JetPrivilege reserves the right to merge the two accounts. In the event the same e-mail id / mobile number is updated in more than one JetPrivilege account, then all such accounts will be deactivated. Such account(s) will be activated only when the respective JetPrivilege Member(s) amend the respective email id’s/mobile numbers and the mobile number and the email id have been verified through the second factor authentication procedure of the Programme such that each account has a unique email id/unique mobile number recorded against the same. Member(s) can amend their email id(s) / mobile number(s) by logging into the respective JetPrivilege Account(s) online at www.jetairways.com or www.jetprivilege.com or through the mobile application of Jet Airways or JetPrivilege. Alternately, they can send an email to the JetPrivilege Service Centre via the same email id registered in the JetPrivilege account. In such cases, the email id/mobile number present in any of such account’s will be changed provided the email/mobile number change request is received from the same email id as reflecting in the account(s).

7.3 Membership will terminate automatically on the death of a Member. JetPrivilege will close the Member’s account on notification of the Member’s death. JetPrivilege will not be liable for any loss or damage whatsoever suffered by any person as a result of the cancellation. However, the Member’s legal heir may, upon production of relevant documents, redeem the JPMiles available in the deceased’s JetPrivilege account till such time as they are valid for redemption.

7.4 JetPrivilege reserves the right to terminate at any time, without giving any notice, throughout the world, or in a specific country, in which JetPrivilege is associated with its Programme Partners, the right of any or all Members to earn or redeem JPMiles or to accrue or use any of the other benefits offered by JetPrivilege.

7.5 JetPrivilege shall be at liberty to use any information and data made available to it in relation to any suspicious activity / misuse / abuse of the terms and conditions by a Member. Further, Jet Privilege may initiate processes of suspension and termination of the membership based on such information. JPPL shall not be liable for the use of such information / data.

7.6 JetPrivilege shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of, or to the JetPrivilege programme or any of the facilities, benefits or arrangements which are made available to Members, including, without limitation, Programme Partners' withdrawal or the withdrawal or limiting of any such services, benefits or facilities.

7.7 Any transaction / activity done by a JetPrivilege Member which breaches the program terms and conditions will be treated as Null and Void by the programme. Payments and JPMiles accrued / redeemed to carry out such activities will be forfeited.

7.8 JetPrivilege also reserves the right to terminate the Membership in the is any in breach of program Terms and Conditions.

7.9 Selling/Attempting to sell upgrade vouchers or award tickets (issued for travel on Jet Airways or Airline Partners) is an illegal activity and will attract legal action including but not limited to suspension of your JetPrivilege Membership. In such an instance all JPMiles in your account will be confiscated. JetPrivilege reserves the right to initiate legal or another or action it may deem fit to pursue if it suspects any fraud or misuse of the terms and conditions.

8. Audit and Disqualification

8.1 JetPrivilege reserves the right to audit any and all Members' JetPrivilege accounts at any time, without notice to the Member(s), to ensure compliance with the terms and conditions of the Programme and the Jet Airways conditions of carriage (which apply to all guests). Jet Airways' Conditions of Carriage include a prohibition against actions involving fictitious multiple bookings. In the event that the audit reveals discrepancies or violations, the processing of Awards, accrual of JPMiles or Benefits and mileage summaries may be delayed until the discrepancies or violations are resolved.

8.2 Violators are subject to having their JetPrivilege accounts blocked (e.g., JPMiles may not be redeemed from a blocked account) or penalties imposed through the deduction or forfeiture of JPMiles from their JetPrivilege accounts.

8.3 JetPrivilege also reserves the right to disqualify any person from further participation in the JetPrivilege programme if, in JetPrivilege’s sole judgment such Member has violated the Programme terms and conditions or in Jet Airways' sole judgment, has violated Jet Airways' Conditions of Carriage or any of the terms and conditions described herein.

8.4 JetPrivilege reserves the right to initiate legal or another or action it may deem fit to pursue if it suspects any fraud or misuse of the terms and conditions of the JetPrivilege Programme.

9. Membership Status and Tier Evaluation

9.1 The JetPrivilege programme comprises the JetPrivilege Blue, BluePlus, Silver, Gold and Platinum tiers.

9.2 The JetPrivilege Blue Tier is the entry level into the JetPrivilege Programme. Entitlement to the JetPrivilege Platinum, Gold, Silver or BluePlus tiers depends on the applicable level of Tier Points or Tier Miles earned by Members within a stipulated time period.

9.3 To retain or upgrade a Membership tier, the Dynamic Tier Review (DTR) is referred to. The details of the same can be found on www.jetairways.com or www.jetprivilege.com or through the mobile application of Jet Airways or JetPrivilege.

9.4 Tier evaluation is specific to a Member and is calculated from the date of his / her enrolment into JetPrivilege during which his / her activities are ascertained for upgrade, retention or downgrade; for upgrade the Member’s Tier Status is reviewed every day as per the DTR for Qualifying Activities in the last 6 months or 12 months; for retention / downgrade the Member’s Tier Status is reviewed on the anniversary of his / her enrolment into JetPrivilege or the anniversary date of achievement of a Tier Status and for Qualifying Activities in the last 12 months / 18 months / 24 months.

9.5 Tier is valid as per the date printed on the Membership Card.

9.6 JetPrivilege may, from time to time, change the number of Tier Points or Tier Miles needed to qualify for each tier or the Tier Validity or Tier Review Period but will inform Members in advance of any changes.

9.7 With effect from 21st September 2015, a member who undertakes one accrual activity with Jet Airways or any Programme Partner in the last 12 months will be upgraded from Blue to BluePlus Tier and will be counted as an ‘Active’ member Activities on Jet Airways or Etihad Airways Partners or selected Programme Partners, as amended from time to time, will be treated as Qualifying Activities for the purpose of accrual of Tier Points and / or Tier Miles for the purpose of upgrade or retention of Tier Status.

10. Earning of JPMiles

10.1 Earning of JPMiles on Jet Airways marketed & operated flights, Jet Airways marketed flights operated under S2 code, Etihad Airways Partners marketed and operated flights, Jet Airways codeshare flights operated by Airline Partners / Etihad Airways Partners.

10.1.1 Members earn JPMiles only on Qualifying Flights on Jet Airways basis the percentages mentioned in the mileage accrual structure which factors Distance, Network and Fare Choices made. Members earn JPMiles only on Qualifying Flights on Jet Airways codeshare flights basis the percentages mentioned in the mileage accrual structure which factors Distance, Network and Booking Classes made.

10.1.2 JetPrivilege Programme uses Minimum JPMiles and Ticketed Point Mileage (TPM) as the basis for crediting JPMiles for flight activities undertaken on Jet Airways. For codeshare flights operated by Airline Partners, where Jet Airways is the marketing carrier, JPMiles for flight activities are credited based on the Ticketed Point Mileage (TPM). Ticketed Point Mileage is calculated by International Air Transport Association (IATA) and is defined as the distance between an origin point and destination point using direct, non-stop sector miles (not kilometres).

  • On Jet Airways marketed & operated flights and Jet Airways flights operated under S2 code, for distances up to 500 miles, mileage accrual as defined in the mileage accrual chart as per the Fare Choices is based on a flat value of 500 miles. For distances 501 miles and above, mileage accrual as defined in the mileage accrual chart as per the Fare Choices is based on the actual TPM.
  • Cabin Bonus JPMiles and Tier Bonus JPMiles are credited as a percentage of the Base JPMiles earned.
  • When flying on Jet Airways codeshare flights operated by Airline Partners/Etihad Airways Partners, mileage accrual as defined in the mileage accrual chart as per the Booking Classes is based on the actual TPM.
  • When flying on Airline Partners, JetPrivilege Members earn JPMiles basis the mileage accrual structure chart as defined by the respective Airline Partner.

10.1.3 Members will earn JPMiles as per the accrual chart for travel on Jet Airways.

Accrual of Tier Bonus JPMiles: Effective 17th August 2016, JetPrivilege Platinum, Gold and Silver Members earn 75%, 50% and 25%, respectively, of the Base JPMiles for travel on Jet Airways marketed and operated flights, Jet Airways codeshare flights operated by Airline Partners / Etihad Airways Partners and on Etihad Airways Partner marketed and operated flights.

The following classes on Jet Airways are not eligible for earning of Base JPMiles, Cabin Bonus JPMiles, Tier Bonus JPMiles, Tier Points or Tier Miles: Class D (Redemption / Interline), E (Interline), R and X (Redemption), G (Group Fare)

10.1.4 Members earn Tier Miles and Tier Points only for Qualifying Flights on Jet Airways, Jet Airways Codeshare flights and Etihad Airways Partner carriers

Please note: Earning of JPMiles, Tier Points & Tier Miles on Etihad Airways Partner flights is limited to JetPrivilege members traveling on flights operated and marketed by the same Etihad Airways Partner carrier (e.g. airberlin marketed & operated flight) or on Jet Airways marketed codeshare flights operated by any Etihad Airways Partner (e.g. Jet Airways marketed Etihad Airways operated flight). Travel on flights operated and marketed by two different Etihad Airways Partner carriers (e.g. JetPrivilege member traveling on an airberlin marketed & Etihad Airways operated flight) will be ineligible.

10.1.5 When utilizing Upgrade Vouchers or the JPMiles Upgrade facility or Cash Upgrade or any involuntary upgrade and upgrading to class D or R on Jet Airways, Members will earn JPMiles as per the original booked class in Economy / Première. Furthermore, when an upgrade facility is undertaken by the Members under promotions/offers/campaigns at the airport or any other channel then the member need to check with the concerned authority at the time of availing the offer on the earning of JPMiles.

10.1.6 To ensure credit of JPMiles, the Member must make all of his/her bookings in the same name as the name as printed on the Membership Card.

10.1.7 To earn JPMiles, the Member must quote his / her Membership Card number at the time of making the booking and also present his /her Membership Card at the time of check-in.

10.1.8 Failure to give complete /correct information may result in the JPMiles due for that activity not being credited to the Member's account and the Member not receiving certain service Benefits.

10.1.9 If a Member is involuntarily rerouted by Jet Airways on another carrier for reasons within Jet Airways' control, and the original Jet Airways flight on which the Member was booked would have qualified for JPMiles, the Member may claim a JPMiles credit by sending details, including ticket coupons and boarding pass where issued, to the JetPrivilege Service Centre.

10.1.10 JPMiles will not be awarded where the flight booked is cancelled or rerouted due to any reason beyond the control of Jet Airways, including but not limited to weather delays.

10.1.11 In case a JetPrivilege Member is also a Member of Airlines Partner's loyalty programme, he / she can choose to receive JPMiles credit in relation to any flight in only one account. The account, in which the Member wishes to have his / her activity credited, will remain the same for all the sectors of a particular itinerary.

10.1.12 The responsibility to check that JPMiles and activities have been properly credited lies with the JetPrivilege Member. This can be checked by logging into the Membership account online at www.jetairways.com or www.jetprivilege.com or through the mobile application of Jet Airways / JetPrivilege.

10.1.13 All activities that are not tracked automatically at the time of travel may be credited later at Jet Airways' discretion. New enrolees and existing JetPrivilege Members can claim retro credit for Jet Airways fights taken in the past 180 days from current date. These can be claimed online at www.jetairways.com or www.jetprivilege.com through the 'Claim Past Miles' page.

10.1.14 In case of dispute about entitlement to mileage credit, Jet Airways may require proof of travel on the relevant sector including the retained segment of the boarding pass and guest receipts for the sector claimed to have been flown.

10.1.15 If a JetPrivilege Member purchases an extra seat for self on a particular flight, JPMiles will only be awarded for the primary booking. No JPMiles will be credited for the extra seat.

10.1.16 Members are required to keep the original travel ticket and boarding pass for claiming JPMiles for past travel (until the appropriate flights are reflected on their statement).

10.1.17 JPMiles are credited to the Membership Account automatically; provided the Membership number is recorded at the time of booking and at check-in, and the name in the booking is in the same format as printed on the Membership Card.

However, if there are any missing flights

  • The Member is required to wait for 6 days from the date of travel before submitting a claim
  • Retro credit can be claimed for flights taken in the last 180 days from current date
  • Retro claim online will not be possible if the booking name format differs from the one printed on the Membership Card
  • Online retro credit is possible if the check-in system at the departure city is automated. Please contact JetPrivilege Service Centre for updating JPMiles for manual stations

Note: In case the Member has availed of an upgrade to Première or First Class against vouchers, JPMiles upgrade, cash upgrade or any involuntary upgrade done at the airport; it will take a minimum of 6 days for automatic-credit of flights. Members must contact the JetPrivilege Service Centre, should the flight still not reflect in the account. Miles can be claimed online for Jet Airways flights.

10.2 Earning of JPMiles with Programme Partners.

10.2.1 JPMiles are credited automatically provided the JetPrivilege Membership number is recorded at the time of reservation and at check-in or at the time of completion of a Qualifying Charge with a Programme Partner. It is the JetPrivilege Members' responsibility to ensure that the Membership number is provided at the time of making a reservation and checking in for travel on any Airline Partner or at the time of completion of an activity while using the services of our other Programme Partners. Please allow 6-8 weeks for the Programme Partner activity to reflect in the JetPrivilege Account.

10.2.2 No JPMiles will be awarded for any flights or other service provided by Programme Partners for whom the Member obtains benefits from another frequent flyer programme or loyalty programme, unless the partner offer specifically states this on the website at www.jetairways.com or www.jetprivilege.com or through the mobile application of Jet Airways / JetPrivilege.

10.2.3 Members can earn JPMiles when using any eligible Programme Partner service. The use does not have to be in conjunction with a Jet Airways flight to be eligible for JPMiles.

10.2.4 Partner JPMiles are earned only on qualifying charges in respect of the services offered by the Programme Partners. It is the responsibility of the Member to check with the Programme Partner if the rate being paid or the service or product being purchased is eligible for earning Partner JPMiles.

10.2.5 Partner Hotels offer certain benefits and JPMiles to Members if a Member quotes his / her JetPrivilege Membership number when making a booking and presents his / her JetPrivilege Membership Card on checking in. A stay is defined as all consecutive nights at one hotel, whether or not the Member checks out and checks back in during the stay.

10.2.6 If two or more Members occupy the same room or rent the same car, Partner JPMiles will be credited only to the Member whose name and JetPrivilege Membership number appear on the reservation /activity invoice.

10.2.7 Separate hotel stays on consecutive days in the same Partner Hotel property do not earn additional Partner JPMiles.

10.2.8 Accumulation of both Partner JPMiles and partner loyalty programme points, for the use of any partner service, is at the sole discretion of JetPrivilege and the participating Programme Partner. Members are advised to verify with the Programme Partner whether it awards JPMiles or points, or both.

10.2.9 JetPrivilege is not responsible for informing Members of any changes in JetPrivilege participation by Jet Airways or its Programme Partners. Members are therefore advised to confirm partner status prior to using the services / facilities of our Programme Partners. Partner JPMiles are available only at participating partner locations, or for Qualifying Charges which are subject to change without notice.

10.2.10 Some of the additional benefits and privileges offered by the Programme Partners will only be made available to the Member subject to quoting of a specific promotion code. Members must therefore check and quote the code as and where applicable to avail of the additional benefits and privileges.

10.2.11 JetPrivilege has no liability for the acts or omissions of Jet Airways or its Programme Partners.

10.2.12 Members are subject to Jet Airways' and the participating Programme Partners' relevant terms and conditions for reservation, ticketing, passport and all other matters concerning the use of such services as the case may be.

10.2.13 Any Programme Partner activity that is not tracked automatically at the time of use may be credited later through a retro claim process. Members may submit their mileage claim retro-actively by submitting the retained segment of the boarding pass and travel ticket in case of Airline Partners or guest receipts and invoices in case of other partners to the JetPrivilege Service Centre provided that the Member was enrolled in the JetPrivilege programme, at the time of travel / undertaking the partner transaction and the claim is made within 180 days from the date of travel or the relevant transaction. JetPrivilege will validate these transactions with the concerned partner and credit the JPMiles if the transaction is eligible for credit and as advised by the partner. The process to validate claims and process as advised by partners will take a minimum of 4-5 weeks from the date of receipt of the retro claim request by the JetPrivilege Service Centre. In addition to the details provided by Member/s to process the mileage claim request retro-actively, partners may ask for additional information to process the claim; JetPrivilege Service Centre will then contact Members for this additional information to process the claim.

[Note: *For Partner activities JPMiles can be claimed in the last 180 days from current date and not preceding the enrolment date.]

10.2.14 For any missing Partner activities, Members must contact the JetPrivilege Service Centre with relevant proof of activity (i.e. original or clear photo copy) of:

  • Ticket and boarding pass for Airline Partners
  • Invoices for Non-Airline Partners

10.2.15 Any Partner activity undertaken prior to enrolment in the JetPrivilege programme is not applicable for mileage credit.

10.2.16 All Programme Partners, which offer mileage and or service benefits to JetPrivilege Members, are listed on www.jetairways.com or www.jetprivilege.com or on the mobile application of Jet Airways / JetPrivilege.

10.2.17 In case of any Bonus JPMiles promotion, the Member will be required to quote the specific promotion or campaign code in order to become eligible to earn the Bonus JPMiles. Retro-credit will not be given for Bonus JPMiles if the promotion or campaign code is not quoted by the Member at the time of booking the activity / availing of the service.

10.2.18 Details of how Members earn JPMiles on Partners are available on www.jetairways.com or www.jetprivilege.com or on the mobile application of Jet Airways / JetPrivilege.

11. Bonus JPMiles on Jet Airways' e-services

11.1 Bonus JPMiles for e-services - Booking e-services – Revenue tickets booked on Jet Airways Online at www.jetairways.com, or through Interactive Voice Response (IVR) at the Jet Airways Reservation Centre or through the Jet Airways mobile application, Effective 17th August 2016, Members earn 250 Bonus JPMiles. This is not available when the booking is done using the pay online facility.

11.2 Bonus JPMiles for e-services will be credited to the Member’s account only upon completion of the flight on a per sector per passenger basis for eligible activities.

11.3 Members booked in G (Group bookings), D (Redemption/Interline), E (non-revenue), R and X (Redemption) booking class are not eligible for earning of this Bonus JPMiles. All other classes of travel will be eligible for earning Bonus JPMiles for Online Booking.

11.4 Standard JPMiles for a sector will be awarded in accordance to the class of booking based on the multi-level JPMiles earning system.

11.5 In an event where there is more than 1 guest in a PNR and all have booked using the eligible booking channels, the JetPrivilege member(s) will earn the Bonus JPMiles only for his/her own travel.

11.6 The Bonus JPMiles earned as a result of this promotion can be used only for redemption of JetPrivilege Award. Only the Base JPMiles and the Cabin Bonus JPMiles that a Member earns for a sector travelled on Jet Airways will count towards the Member’s JetPrivilege Tier status.

12. Mileage Calculation on Jet Airways, Airline Partners and Other Programme Partners

12.1 When flying on Jet Airways or Airline Partners, JPMiles will be credited to the Member's account based on his / her class and sector of travel and will be credited to the Member’s account upon completion of the flight unless stated otherwise.

12.2 Mileage can be accumulated only once per flight per Member, regardless of the number of seats purchased. Mileage will be credited only to the Member who has travelled on the flight, on the relevant sector, and not to any third party, irrespective of who has paid for the seat.

12.3 JPMiles credit for a Member's travel on Jet Airways or Airline Partners shall be based on the JPMiles table between the cities where the Member's travel begins and ends.

12.4 Mileage will be calculated between the origin and final destination and as per Minimum Miles and TPM for flights on Jet Airways and on basis of TPM or GCD (Great Circle Distance) for flights on Airline Partners.

12.5 For connecting flights JPMiles will be credited as the total of the separate sectors of the trip. However, on direct or through flights with the same flight number and with one or more intermediate stops, JPMiles will be determined from the place of origin to the final destination of travel.

12.6 JPMiles credit will be awarded according to the class of travel booked, regardless of the class of travel/flown. JPMiles will be awarded to the Member for each journey sector flown on a qualifying flight only. The Member must travel on an eligible fare or eligible booking class to qualify to earn JPMiles.

12.7 Voluntary plane changes in lieu of non-stop and / or direct flights for accumulation of additional mileage or segments are not permitted.

12.8 Members will earn JPMiles as per the accrual structure defined for Jet Airways and Airline Partners under the Airline Partners section and which may be amended from time to time. Any class other than those mentioned in the accrual chart will not be eligible to earn JPMiles. The responsibility to check if a fare or booking class qualifies for earning of JPMiles lies with the JetPrivilege Member.

12.9 For travel booked on discounted Jet Airways fares, i.e., Discounted Fares, Senior Citizen, Student, Apex, Super Apex, etc., a reduced number of JPMiles may be credited. Such earnings will be subject to the terms and conditions, as published with each fare offer, and which take precedence over the standard mileage earning terms and conditions as published herein.

12.10 When using the products / services of the Programme Partners, JPMiles will be earned for the Qualifying Charges as per the accrual structure for each Programme Partner as detailed under the Earn Miles section on www.jetprivilege.com or under the Partners section on www.jetairways.com and which may be amended from time to time.

12.11 Mileage credit on Jet Airways or Airline Partner is not applicable for the following:

  • refunded, forfeited and unused tickets, including non-refundable tickets
  • airline employees, travel agents, tour conductors and / or other persons travelling on non-revenue basis viz. Award tickets on Jet Airways or Airline Partners or travel industry /cargo customer discount fares.
  • free tickets of any kind (e.g., Award tickets issued under this programme, tickets received in exchange for a Jet Airways transportation voucher, promotional and sponsorship tickets)
  • tickets purchased to carry excess baggage such as musical instruments or to provide extra space for the primary guest

12.12 All JPMiles accumulated in this programme are valid for redemption up to 13 quarters after they have been earned. These miles include Base JPMiles, Cabin Bonus JPMiles, Tier Bonus JPMiles, Promotional / Bonus JPMiles and Partner JPMiles.

12.13 Reporting of mileage credit and other account information

12.13.1 Members can check their mileage statements by logging into their JetPrivilege Account online at www.jetairways.com or www.jetprivilege.com or through the mobile application of Jet Airways / JetPrivilege, which reports all activities recorded in their JetPrivilege Account. The summary indicates the mileage credit earned on Jet Airways flights as well as with all other Programme Partners of JetPrivilege, and mileage redemption activity, if any.

12.13.2 All mileage discrepancies must be reported to the JetPrivilege Service Centre within 180 days of completion of the activity.

12.13.3 JetPrivilege will email the account update notification to the registered and verified email address of the JetPrivilege Member every month.

12.14 Reporting of account discrepancies:

12.14.1 Members are advised to retain their original ticket and boarding passes in case of Jet Airways or Airline Partners or copies of invoices or receipt documents in case of other Programme Partners till mileage credit appears on their mileage statement and report any omissions in their JetPrivilege account to the JetPrivilege Service Centre via mail, e-mail or online at www.jetairways.com or www.jetprivilege.com.

12.14.2 JetPrivilege is not responsible for the delivery of 'incoming' correspondence. Verbal notification for mileage credit discrepancies is not accepted.

12.14.3 Altered or illegible documents will not be accepted for the purpose of crediting / debiting of JPMiles as the case maybe.

12.15 JPMiles Validity:

12.15.1 JPMiles are valid up to the end of the thirteenth quarter from the quarter in which they were earned.

12.15.2 JetPrivilege Platinum Members enjoy the benefit of 'Non-expiry of JPMiles'. Hence, should the Member complete the Tier Points / Tier Miles required for an upgrade to the JetPrivilege Platinum Tier, prior to mileage expiry date, the validity of the Member’s existing JPMiles will be further extended by one quarter.

12.15.3 If at the time of the mileage expiry date, the Member’s Platinum Tier is downgraded then the JPMiles will expire.

12.15.4 Expired JPMiles will not be reinstated under any circumstances.

12.16 If the Member has transferred JPMiles from one his / her JetPrivilege Account to another JetPrivilege Account, the transferred JPMiles will have a validity of 12 months from the date of transfer irrespective of the original validity prior to transfer. They will expire, next year, at the end of the quarter in which they were transferred. For e.g. if a Transfer of JPMiles is processed on August 20, 2009, the same will expire from the recipient's membership account on 30 September 2010. Transferred JPMiles not redeemed within the validity period will lapse.

12.17 Extended Mileage Expiry on Co-branded Card:

12.17.1 Members holding a Jet Airways Co-brand Credit/Debit card issued by a Jet Privilege banking partner is eligible to get 2 years’ additional validity on their existing JPMiles as well as JPMiles earned by them in the future.

12.17.2 The JPMiles in an existing JetPrivilege member’s account will get extended only if there is at least one spends activity done by the member using the co-brand credit/debit card.

12.17.3 A new customer who has been issued a co-brand credit/debit card will get their existing as well as JPMiles earned in the future extended by 2 years after their first spends activity using the co-brand credit/debit card.

12.17.4 JPMiles which have been transferred from one account to another are not eligible for extended mileage validity.

12.17.5 JPMiles which have been extended under this feature cannot be extended again.

12.17.6 JPMiles which have been manually adjusted in a co-brand member’s account will be eligible for the extended mileage validity.

12.17.7 All retrospective activities which had taken place prior to the applicability of extended mileage validity feature will also be eligible for extended mileage validity.

13. Redemption of JPMiles

13.1 Members can redeem JPMiles for various redemption facilities once a member attains the BluePlus Tier or upon accumulating 3,500 JPMiles AND 2 activities on Jet Airways, Jet Airways Codeshare flights and on Programme Partners.

  • Members may avail of the following redemption facilities - Transfer JPMiles from one JetPrivilege Account to another JetPrivilege Account and Redeem JPMiles for one cabin upgrade on Jet Airways marketed and operated flights.
  • Members may also redeem JPMiles for award travel on Jet Airways, and Airline Partners. The minimum requirement for an Award travel is 5000 JPMiles on the shortest route. Should the Member fall short of JPMiles for an Award ticket, he / she can purchase the balance JPMiles required at Rs.1.25 per JPMile, by utilizing the 'Purchase JPMiles' facility on www.jetairways.com or www.jetprivilege.com

13.2 Effective 17th August 2016, Carrier Charges will be levied on JetPrivilege Award on Jet Airways booked and confirmed on or after 17th August 2016.

13.2.1 Carrier charges are based on the Network, Distance (TPM) and the Cabin booked.

13.2.2 Carrier charges are priced in Indian Rupees (INR) and based on the country of booking, the carrier charges will be applied in the local currency as per the prevailing exchange rate.

13.2.3 Carrier charges will be applicable for all Jet Awards on flights across Economy, Première and First Class cabins.

13.2.4 Carrier charges applicable for Jet Airways flights operating within & between India, Sri Lanka, Nepal, Bangladesh & Bhutan (i.e. Indian sub-continent) will be as per the Indian-subcontinent structure. Example: An Award ticket in Economy for a One-way Travel between Mumbai Colombo on Jet Airways will require 12000 JPMiles + INR 300 carrier charges + other statutory taxes, fees, surcharges as applicable from time to time.

13.2.5 Similarly, for Jet Airways flights operating from/to the Indian Subcontinent and other International destinations and for flights operating within other International destinations, the International structure for carrier charges will apply.

13.2.6 Carrier charges will be applied on a per segment per passenger basis and will be payable by members in addition to all statutory taxes, charges, fees and levies currently applicable. In case of journeys involving multiple sectors / stop-overs, the total carrier charge value to be levied will be the sum total of the values per sector, corresponding to the distance bands of each segment.

13.2.7 The Mileage Requirement for Award tickets on Jet Airways flights remains unchanged. For details on the JPMiles required for an Award ticket on the sector of your choice, please visit https://www.jetprivilege.com/use-jpmiles/mileage-calculator-use-jpmiles

13.2.8 The value of carrier charges will be the same for both adult and child.

13.3 The tax amount payable for the Award ticket is subject to variations as per the rate of exchange, Government regulations and as per the Award ticket travel policy of Jet Airways and Airline Partners. Any applicable differential Airport Departure Tax or Upgrade Tax or other levies by Jet Airways, Airline Partners, Airport Operators and Government Bodies, will be payable at the respective airport before checking-in for the flight.

13.4 Applicable fees and charges:

In case of fresh issuance of  JetPrivilege Awards on Jet Airways, or Airline Partners:

13.4.1 JetPrivilege Awards will be issued only after the Member pays the applicable taxes, surcharges, carrier charges, fees and any other charges as determined by Jet Airways / Airline Partner / Airport Operator / Government at the time of ticketing the JetPrivilege Award.

13.4.2 All JetPrivilege Award are subject to applicable fees under the JetPrivilege Programme, such as JetPrivilege processing fees.

13.4.3 Members will be liable for all taxes, carrier charges and other charges associated with Award travel on Jet Airways, including without limitation, airport departure tax, customs fines, immigration fees, airport charges, customer user fees, agricultural inspection fees, security and insurance surcharge or other incidental fees or taxes charged by any person or relevant authority or body. For Award travel initiated on Airline Partners in addition to the above taxes and charges Member will also be liable to pay the applicable fuel surcharge.

13.4.4 Members shall also be responsible for all other expenses, carrier charges and any other charges, claims or liabilities arising in relation to the use of tickets for Award travel.

13.4.5 Refund of the taxes, surcharges, carrier charges and fees, for unused Award tickets need to be collected within 2 years of the date of issue of the Award ticket.

13.4.6 With effect from 11th February 2013, a fee/charge is payable for Award tickets issued against Credit/Debit cards at JetPrivilege Service Centre or at Jet Airways Reservations OR any of the Jet Airways ticketing offices in the city or at the airport.

13.4.7 This fee /charge will be payable per ticket, per passenger/guest per sector as specified below, at the time of issuing the fresh ticket. This fee / charge will be payable/collected at the point of ticket issuance i.e. where the transaction is taking place.

At JetPrivilege Service Centre:

Convenience Fee:

Indian Subcontinent India Journey (Credit/Debit Card)

  • Premiere: INR 150
  • Economy: INR 150

International Journey (Credit/Debit Card)

  • First: INR 150
  • Premiere: INR 150
  • Economy: INR 150

At ticketing counters in the city of at airports Optional Payment Charge:

Indian Subcontinent India Journey (Credit/Debit Card)

  • Premiere: INR 150
  • Economy: INR 150

International Journey (Credit/Debit Card)

  • First: INR 150
  • Premiere: INR 150
  • Economy: INR 150

13.4.8 The above-mentioned fee is applicable to all JetPrivilege Members, irrespective of the Tier status.

13.5 Additional Charges:

a. At London - Credit Card Transaction Fee: GBP 5.50 / - will be charged per ticket for every payment accepted by Credit Card at London ticketing offices with effect from February 15, 2012. Reissue of tickets originally issued on website will also attract Credit Card fee if payment is accepted by Credit Card at London ticketing offices. All above-mentioned charges / fees are payable when requesting a fresh ticket and every time a change is made to the original ticket / at the time of re-issuing an existing ticket. These charges / fees are non-refundable. These fees / charges are applicable to all Indian Subcontinent and international tickets issued for travel on Jet Airways, and any of our Airline Partners.

b. Service fee of 15% will be applicable for all the transaction like Transfer of JPMiles, Purchase JPMiles effective 1st June 2016.

c. There are no charges for stopovers included in an Award itinerary, where stopovers are at connecting points on the most direct route between the origin and destination.

d. If Members are transacting on a website where the merchant is based out of India, their issuer may charge an "International Transaction Fee" if they complete the transaction through a non-Indian card.

e. The Airport Departure Tax payable at London Heathrow (LHR) airport is applicable when traveling on flights out of LHR airport, based on the cabin flown and is payable per guest. This tax amount is also applicable when availing an upgrade to the higher cabin, against Upgrade Vouchers or JPMiles Upgrade. If availing an upgrade against upgrade vouchers, then relevant upgrade vouchers must be presented at the time of check-in at LHR airport. When availing an Upgrade to the higher cabin, the differential tax amount can be paid at Jet Airways Ticketing Desk located in Zone C, Terminal 4, London Heathrow for flights out of London; before checking-in for your flight. Alternatively, the tax can be paid at any Jet Airways Airport or City Office Ticketing Desk. An MCO (Miscellaneous Charge Order) will be issued by the Ticketing Desk confirming the differential tax collected. The MCO must be presented at the Airport Check-in counter to avail the Upgrade. Guests / members who are directly transiting via London and have availed of the through-check in facility, are not liable to pay this tax. Please note, the Airport Departure tax and the rules governing the same are subject to change. Members may contact the Jet Airways ticketing desk at LHR, for more information.

13.5.1 All the above-mentioned charges / fees are non-refundable.

13.6 General Conditions of Redemption:

13.6.1 Members may avail their JPMiles for Award travel on Jet Airways and Airline Partners. The minimum requirement for an Award travel is 5000 JPMiles on the shortest route. Should the Member fall short of JPMiles for an Award ticket, he / she can purchase the balance JPMiles required at Rs.1.25 per JPMiles (or in any other local currency as per the rate of exchange as on that date), by utilizing our 'Purchase JPMiles' facility on www.jetairways.com or www.jetprivilege.com.

13.6.2 Awards for travel will only be issued to and from destinations served by Jet Airways and / or Airline Partners designated at the time the ticket is issued and also at the time the ticket is used. The most direct routing must be taken.

13.6.3 Members are responsible for obtaining all relevant documentation (Visa, travel permits, etc.), as required for the intended award travel. If the documentation is not supplied by the Member, neither Jet Airways, Airline Partner nor JetPrivilege will be liable for refusal of entry into any destination by local authorities.

13.6.4 JetPrivilege Award on Jet Airways and Airline Partners can be requested for both, one-way or return travel.

13.6.5 JetPrivilege Award on Jet Airways and Airline Partners are valid only for the guest whose name is printed on the ticket and/or the boarding pass.

13.6.6 Jet Awards are valid for one year from the date of issue and cannot be extended under any circumstances.

13.6.7 JetPrivilege Awards on Airline Partners are valid only for the date printed on the face of the ticket and cannot be changed or extended under any circumstances. In addition to the standard JetPrivilege terms and conditions, JetPrivilege Awards on Airline Partners are also subject to the Airline Partners' terms and conditions, as they may apply. It is the responsibility of the Member to verify the additional conditions that may apply when travelling with our Airline Partners.

13.6.8 Jet Awards issued against JPMiles are not eligible for earning mileage credit.

13.6.9 Jet Airways, as well as its Airline Partners, reserve the right to limit the number of seats made available for Award travel in their absolute discretion. Please note that there may be occasions when despite seats being available in commercial classes, Jet Awards may not be available.

13.6.10 All JetPrivilege Awards on Jet Airways and Airline Partners are subject to the rules and restrictions of the appropriate Governments. For additional travel conditions or restrictions, please check with Jet Airways or the respective Airline Partner.

13.6.11 Award tickets on Airline Partners are valid only for the dates booked and blackout dates as determined by the Airline Partner may apply.

13.6.12 JetPrivilege Awards on Jet Airways cannot not be combined with other JetPrivilege Awards on Jet Airways or Airline Partners; may not be used in conjunction with any other promotion, coupon, discount or special offer; and are void where prohibited by law.

13.6.13 Select flight Awards may allow a stopover at an eligible city, depending on the Award used and the itinerary requested.

13.6.14 Award tickets have no monetary value / refund value.

13.6.15 Unused flight tickets can be used by the same guest, in sequence for the original routing, within one year from the date of original ticket issuance provided that such tickets are duly endorsed and revalidated for another date before the commencement of the intended date of travel.

13.6.16 JetPrivilege Member is solely responsible and liable for any redemption carried out from his / her JetPrivilege account either by the Member himself / herself or any other person. Neither JetPrivilege nor Jet Airways and Programme Partners will be responsible and / or liable for any redemption carried out from Member's account in any circumstances whatsoever.

13.6.17 Sale/Attempt to Sale, purchase or barter of JPMiles or Award tickets or Upgrade Vouchers or any service or product offered through the JetPrivilege Programme is not permitted and will be considered as illegal. Jet Airways / JetPrivilege will pursue necessary action against such acts, including but not limited to legal recourse. Any such JPMiles or Upgrade Vouchers or JetPrivilege Awards are void if transferred for cash or other consideration. Any person who commits such acts is liable for damages, litigation and related costs to JetPrivilege who reserves the right to terminate Membership of such persons. JPMiles can, however, be redeemed for JetPrivilege Awards on Jet Airways or Programme Partner for the Member, or his family and friends or any person whose name is mentioned on the JetPrivilege Award request form, duly signed /authorised by the Member. Use of JetPrivilege Awards on Jet Airways or Airline Partners that have been acquired by purchase or for any other consideration may result in the JetPrivilege Awards being confiscated. In such cases if a trip has already commenced, the remaining portion of the travel will not be eligible for the benefit of JetPrivilege Award and such travel will be at guest’s expense on a full-fare basis.

13.6.18 A guest travelling on an award ticket redeemed by another JetPrivilege member is required to carry an authority letter issued by the member who has redeemed JPMiles for his/her travel.

13.6.19 Benefits and privileges on Jet Awards are provided basis the Tier of the members in the programme. Such benefits include priority check-in, excess baggage allowance, lounge facility, priority boarding, among other benefits. A member/non-member booked on Jet Awards will be entitled to all benefits that are related to his/her Tier. In cases where the benefits are also based upon the Fare Choices booked, travel on Jet Awards will be accorded the benefits entitled to the Saver Fare Choices

13.7 Claiming a JetPrivilege Award ticket:

13.7.1 JetPrivilege Awards include Jet Awards (tickets on Jet Airways) and Partner Awards (tickets on Airline Partners). Such awards are available only on flights marketed and operated by Jet Airways or flights marketed and operated by Airline Partners. JetPrivilege Awards are not available on codeshare flights marketed by Jet Airways and operated by Airline Partner or on codeshare flights of Airline Partners.

13.7.2 Requests for all Jet Awards must be made to the JetPrivilege Service Centre, either in writing via an email from the email address registered with JetPrivilege or by requesting the same at www.jetairways.com or www.jetprivilege.com, in accordance with such procedures as may be in force from time to time for the issue of Jet Awards.

13.7.3 A Member must advise the Jet Airways reservation office or JetPrivilege Service Centre at the time of making the flight booking, that he / she will be redeeming JPMiles to avail of a JetPrivilege Award.

13.7.4 JetPrivilege Award requests will not be considered valid unless completed in all respects and duly submitted by the Member. In case of a written request for redemption, unsigned requests will not be processed. Only the Member's signature as provided on his / her Enrolment Form is valid.

13.7.5 Jet Awards will be booked and issued by Jet Airways only. Individuals or Travel agencies are not authorised to book and issue Jet Awards.

13.7.6 JetPrivilege Awards are booked in a separate class and this is different for each airline. Specifically for Jet Airways, Awards in Economy are booked in ‘X’ class; Awards in Première are booked in ‘D’ class; and Awards in First are booked in ‘R’ class.

13.7.7 When booking Award travel, Members may find that although flights are not completely booked, Awards are not available. Particularly during peak periods, there may be a limited number of Award seats available on a given flight. Jet Airways and its Airline Partners reserve the right to limit the number of seats available for Award travel.

13.7.8 Open-dated Awards are not permitted for travel on Jet Airways or Airline Partners.

13.7.9 Award ticket cannot be endorsed for use on any other carrier except the one for which the booking has been made.

13.7.10 JPMiles required for children between 2 and 12 years are equivalent to JPMiles required for an adult. In the case of infants (under 2 years of age) travelling with a Member on an Award ticket, such Member shall pay the applicable revenue fare for the infant. No Award ticket will be issued for an infant.

13.7.11 Effective 01 November 2012, when an adult and an accompanying child are traveling together against Award tickets, it is mandatory for the child and adult to be travelling together in the same cabin on the same flight. This holds true even if the adult is traveling on a revenue ticket and the child against an Award ticket or vice-versa i.e. even in this case, the child and the accompanying adult must travel together in the same cabin on the same flight. This is applicable for travel on Jet Airways and for Award tickets issued by redeeming JPMiles for travel on JetPrivilege Airline Partners.

13.7.12 Jet Award requests for travel on Jet Airways must be made at least 3 days prior to the intended flight date. In case the online redemption facility is used, the booking / ticketing can be done at any time, subject to seat availability. Reservations not ticketed within the specified time limit will be cancelled.

13.7.13 Partner Award requests for International travel must be made a minimum of 14 working days prior to the intended flight date. Reservations not ticketed within the specified time limit will be cancelled.

13.7.14 Flight Awards are only valid for designated Award destinations served at the time the ticket is used by the Members.

13.7.15 Once the travel has commenced on an Award Flight, the Award is considered used, even if the remaining travel is not completed. JPMiles will not be refunded or re-credited for unused sectors.

13.7.16 Jet Awards or Partner Awards will only be issued to and from destinations served by Jet Airways or Airline Partners - refer to the Airline Partner page for individual names.

13.7.17 Jet Awards or Partner Awards are issued in the name of the guest provided at the time of booking. In the case the Member chooses to ticket the Jet Awards or Partner Awards through any of the Jet Airways Airport or City Ticketing Offices, the ticket will be issued and handed over to the Member only upon the Member producing a copy of the Award Request Form and his / her JetPrivilege Membership Card and sufficient proof of identification. In case Member is not able to receive the Award ticket in person, he / she should authorize someone in writing to collect the Award ticket on his / her behalf. The person collecting the ticket will also have to carry along the Award request form and photo identification of himself.

13.7.18 Any Award PNR once processed and ready for ticketing, will be treated as a "ticketed Award" and in case such an Award PNR is not-ticketed or remains unutilized on the date of travel, then such a PNR would result in a No-Show and we will be unable to re-deposit the JPMiles redeemed.

13.8 Cancellation / Re-issue / Re-routing of Jet Awards on Jet Airways or Airline Partners.

13.8.1 Once the JetPrivilege Service Centre receives the Award travel request but till the same is not ticketed, no charges will be levied for any changes made, provided a written request for the change is sent to the JetPrivilege Service Centre.

13.8.2 Effective 01 April 2016, date/ flight/ sector changes required on Jet Awards that has already been ticketed will attract a service charge of 750 JPMiles. This charge of 750 JPMiles will be applicable on a per passenger per segment per charge basis for travel within India and for International travel. This charge of 750 JPMiles is not applicable in case of date/ flight/ sector changes made prior to the ticketing of the award booking request. This charge is waived off only for Platinum members so long as the Platinum member is travelling. The waiver will not apply in case of changes made on an award ticket wherein miles have been redeemed by a Platinum member for travel by non-platinum member.

Note: In case of Award tickets booked on Airline Partners, changes required to the travel date/ flight/sector/ any other scenarios requiring the ticket to be re-issued will be treated as a fresh booking with no re-deposit of the JPMiles redeemed on the original Partner award ticket booked. However, changes made prior to ticketing are permitted with no service charges applicable. For more details on charges and fees, refer to clause 23 on Service Charges

13.8.3 At USA and Canada, a charge of USD 25 / - (at US ticketing offices) and CAD 25 / - (at Canada ticketing offices) will be charged per ticket, per passenger, per transaction. A Credit Card Transaction Fee GBP 5.50 / - will be charged per ticket for every payment accepted by Credit Card at London ticketing offices with effect from 15th February, 2012.

13.8.4 The Member / guest has to contact the JetPrivilege Service Centre for such changes, within 24 hours of departure from the point of origin of the first flight segment on the Itinerary in case of travel within India. In case of an international travel, the changes need to be requested for at least 24 hours’ prior departure. Holding a confirmed booking which requires a change does not guarantee availability of seats in the changed circumstances. Any change will be subject to seat availability in the allocated class and the terms and conditions as applicable, and neither JetPrivilege, Jet Airways or Airline Partners will be responsible for the availability of seats.

13.8.5 Once ticketed, Partner Awards cannot be changed or cancelled. Once a Partner Award ticket is issued, it will be considered as utilized and no mileage re-credit will be carried out, even if the ticket is not utilized. For more details on charges and fees, refer to clause 23 on Service Charges.

13.8.6 Jet Awards on Jet Airways can be reissued, only if brought for reissuance to a Jet Airways ticketing counter / JetPrivilege Service Centre, before the intended date of travel.

13.8.7 JPMiles redeemed for an Award ticket on Jet Airways will be re-credited as long as the ticket is cancelled within its validity and prior to the travel date. The cancellation request / request to re-credit JPMiles along with a copy of the cancelled ticket (where applicable) must be sent to the JetPrivilege Service Centre.

13.8.9 Effective 01st April 2016, a cancellation charge of 2000 JPMiles will apply in scenarios where the original Jet Award has to be cancelled and no fresh Jet Award needs to be issued. This charge of 2000 JPMiles will be applicable on a per passenger per segment basis for both travel within Indian Subcontinent and for International travel. This charge is waived off only for Platinum members so long as the Platinum member is travelling. The waiver will not apply in case of changes made on an award ticket wherein miles have been redeemed by a Platinum member for travel by non-platinum member.

Jet Awards if cancelled less than three hours’ prior departure will attract a deduction of 50% of the mileage requirement for the sector.

JetPrivilege members will also receive a refund of all the eligible taxes and the carrier charges paid during the award booking.

In case of Partner Awards, changes required to the travel date / flight / sector / any other scenarios requiring the ticket to be re-issued will be treated as a fresh booking with no re-deposit of the JPMiles redeemed on the original Partner Award ticket booked. However, changes made prior to ticketing are permitted with no service charges applicable

In case the guest is a No Show, no JPMiles will be re-credited nor will there be a reversal of taxes, carrier charges and other levies and the Jet Award / Partner Award will be treated as utilized.

For more details on charges and fees, refer to clause 23 on Service Charges

13.8.10 If Jet Award or Partner Award was issued by utilizing the JPMiles that were due for expiry, then at the time of re-deposit such JPMiles will lapse.

13.8.11 In case the Member / guest does not wish to travel on the Award ticket, he / she must contact the Reservations / JetPrivilege Service Centre or any of the Jet Airways ticketing counters, prior to the travel date, else the ticket would result in a No-Show.

13.8.12 JetPrivilege Award reissuance does not extend validity of the tickets or the JPMiles redeemed to issue the ticket.13.8.11 In the event of a re-credit of any JPMiles, if the re-credited JPMiles are past their validity, the same will automatically expire from the JetPrivilege Member's account.

13.8.13 Mileage redemption requirements between Origin city and Destination city is valid only if it is connected by flights operated by Jet Airways or Airline Partners. JPMiles required for redemption on Jet Airways is basis the origin and destination requirements and as mentioned in the mileage chart. For redemptions on Airline Partners, JPMiles required for redemption are calculated basis zones. In absence of such a connection, the routing will happen through one of the hub cities located in the hub zones.

13.9 Lost / Stolen Jet Award tickets and Redemption:

13.9.1 If a Jet Award ticket is lost or stolen, then the Member should immediately inform the Jet Privilege Service Centre and simultaneously lodge a First Information Report (FIR) with the local police station.

13.9.2 To ensure that a duplicate Jet Award ticket is issued, the Member has to send the completed Form of Indemnity along with a copy of the FIR to the JetPrivilege Service Centre.

13.9.3 The JetPrivilege Service Centre will advise the Member when the Jet Award ticket will be reissued. However, Members are advised that reissuance of such ticket may take at least three weeks due to the blacklisting processes involved in replacing lost or stolen tickets.

13.9.4 If the Member chooses to cancel his / her lost ticket, the JPMiles will be redeposited and taxes, surcharges, and fees refunded only after a period of 365 days from the date of registration of the FIR.

13.9.5 If a Partner Award ticket is lost or stolen, it will not be reissued, and the ticket will be considered as utilised.

13.10 No show charges:

13.10.1 For travel effective November 10, 2011, in case of a No-Show on Award tickets, JetPrivilege Members will have to forfeit 100% of the redeemed JPMiles for the concerned sector.

  • This charge will be applicable to all Membership tiers
  • For all Indian Subcontinent and International award tickets issued on or before November 10, 2011, (i.e. irrespective of the award ticket issued date) for travel dated November 10, 2011 and beyond

For award travel on Jet Airways marketed and operated flights, Jet Airways flights operated under the S2 code

13.9.2 When traveling on Jet Airways international sectors, if the guest is a No-Show on the outbound journey, then the in-bound segment (sector of travel) will be automatically cancelled simultaneously and will not be retained. However, in case of a travel within India, if the guest is a No-Show on the outbound journey, then the in-bound segment (sector of travel) will not be automatically cancelled.

13.10.3 No-Show guests will be deemed as travelled and no JPMiles will be re-credited for such tickets.

13.10.4 Award Flight tickets issued for travel on Jet Airways flights may be submitted for refund and re-credit of JPMiles prior to commencement of travel. Where applicable, only JPMiles that would not have expired will be re-credited to the JetPrivilege Member's account. Please note that general terms and conditions of refund apply.

13.10.5 Refund of the taxes, surcharges, carrier charges and fees, for unused award tickets need to be collected within 2 years of the date of issue of the award ticket. Any award PNR once processed and ready for ticketing, will be treated as a "ticketed award" and in case such an award PNR is not-ticketed or remains unutilized on the date of travel, then such a PNR would result in a No-Show and we will be unable to re-deposit the JPMiles redeemed.

13.10.6 Refund of taxes, fees, carrier charges and surcharges can be claimed up to 2 years from the date of issue of the award ticket.

13.10.7 No Show guests on Partner Award tickets will be deemed as travellers and no JPMiles will be re-credited for such tickets.

13.10.8 Members with JetPrivilege Award tickets on both Jet Airways as well as Airline Partners, who check-in for their flights but do not report at the boarding gate, will forfeit all JPMiles that have been redeemed for that Award as the ticket will be deemed as used.

13.11 Online Partner Award form:

13.11.1 JPMiles displayed on the Online Partner Award form are an indicative figure. The final miles charged to your account will depend on your itinerary and the airline flown.

13.11.2 Submitting of this request is not a confirmation of the booking. Our Redemption Desk will contact the Member for further details.

13.11.3 Award bookings are subject to seat availability and are governed by black-out periods as specified by the Airline Partner.

13.11.4 The tax amount, fuel surcharge, levies and other charges payable for the journey will have to be borne by the Member / guest and the same will be communicated on receipt of the tickets from the Airline Partners.

13.11.5 Partner Awards are valid only for the date printed on the face of the ticket and cannot be exchanged or extended under any circumstances. Changes or cancellation of the itinerary is not permitted once the ticket is issued, it will be considered as utilised and no mileage re-credit will be carried out even if the ticket is not utilised.

13.11.6 Changes or cancellation of the itinerary is not permitted once the ticket is issued.

13.11.7 Open dated Awards are not permitted for travel on Airline Partners.

13.11.8 Travel on Airline Partners is governed by the conditions of carriage of the respective Airline Partners.

13.12 JetPrivilege Online Award Booking – additional conditions:

General terms mentioned in clause 13 will apply to bookings made online unless otherwise stated in this clause 13.12.

13.12.1. Jet Award eTickets is only available for Jet Airways destinations with electronic ticketing facilities.

13.12.2. Award eTicket is governed by JetPrivilege Terms and Conditions.

13.12.3 Online booking and ticketing of Jet Awards is available only on flights operated and marketed by Jet Airways.

13.12.4 JPMiles cannot be redeemed online for Airline Partner flights and Codeshare flights i.e. operated by another carrier.

13.12.5 Award seats available online are subject to capacity controls and availability of seats is limited. Jet Airways reserves the right to limit the number of seats available for Award travel.

13.12.6 Jet Award eTicket must be booked and ticketed at least 1 hour' prior departure for destinations within India. For international destinations, Award bookings must be booked and ticketed at least 2.05 hours’ prior departure.

13.12.7 Award booking must be completed within the time specified during booking process, failing which your booking will be automatically cancelled.

13.12.8 Members cannot make a waitlist booking when availing of Award tickets online. Open-dated sectors are not permitted in Award Flight Itineraries on Jet Airways.

13.12.9 Award eTicket will be issued only after the payment of applicable taxes, surcharges, and fees, service fees and any other charges as determined by the government, Jet Airways at the time of issuing the award eTicket. Once ticketed, the Award tickets will be valid for one year from date Award ticket issuance to complete all travel.

13.12.10 Jet Award eTicket cannot be transferred after issuance.

13.12.11 The JPMiles required for a Jet Award Itinerary will be calculated as per one-way sector JPMiles.

13.12.12 Where mixed-class travel is booked, JPMiles will be calculated sector-wise, class-wise and JPMiles will be redeemed from the Member's account appropriately.

13.12.13 All Jet Awards entitle Members to round-trip or one-way travel unless otherwise noted (Immigration laws in some destinations require proof of onward or return travel).

13.12.14 When Members choose a one-way international Award flight, they are required to check the onward flight and visa regulations with the relevant authorities. Some destinations require their passport be valid for a certain length of time; in general, 6 months after completion of travel.

13.12.15 Members travelling on e-Award tickets must have identification available at all times during travel.

14. Upgrade

14.1 JPMiles Upgrade:

14.1.1 JetPrivilege Members can redeem their JPMiles for a one-cabin Upgrade on Jet Airways i.e. from a purchased Economy ticket (across all revenue fare types except G class - Group travel on Jet Airways) to Première or from a purchased Première ticket to First Class. Members can avail of JPMiles Upgrade only once they are eligible for redemption. Effective 17th August 2016, JetPrivilege Members can redeem their JPMiles for a one-cabin Upgrade on Jet Airways i.e. from a revenue Economy ticket (across all revenue Fare Choices except Deal Fare Choices in Economy on Jet Airways) to Première or from a revenue Première ticket to First Class. Effective 26th November 2016, JetPrivilege Platinum Members can redeem their JPMiles for a one-cabin Upgrade across all Fare Choices only when their travel is booked within the Indian Subcontinent on Jet Airways. JetPrivilege Platinum Members can redeem their JPMiles for a one-cabin Upgrade only when their travel is booked in Economy Saver and above and in Première across all Fare Choices on the Jet Airways’ operated International Network. If the travel involves a combination of Indian Subcontinent and International segments in economy Deal Fare Choices, JPMiles upgrade by a Platinum member will be available only for travel on segments within the Indian Subcontinent.

14.1.2 The JPMiles upgrade would be permitted only on revenue bookings (not on Jet Awards) in Economy or Première that are confirmed and ticketed before listing for the upgrade.

14.1.3 This service is only available on Jet Airways marketed and operated segments or Jet Airways marketed flights operated under S2 code and on Jet Airways documents.

14.1.4 JPMiles Upgrade is available on flights operating with First Class or Première.

14.1.5 The Member will earn Tier Points and Tier Miles as per the original Economy / Première of booking paid for, based on the multi-level Tier Points and Tier Miles earning system.

14.1.6 Upgrade request under this offer will be processed at JetPrivilege Service Centre only on receipt of request from the registered email address of the member specifying the PNR and other travel details or upon receipt of the JetPrivilege Award Form duly signed by the Member.

14.1.7 The JetPrivilege Award form must be sent to the JetPrivilege Service Centre at least 3 working days prior to the intended date of travel.

14.1.8 The Member must mention the booking reference number appearing on his / her Economy / Première ticket, on the JetPrivilege award form.

14.1.9 Subject to availability of seats in Première / First Class, JetPrivilege Service Centre will confirm the upgrade and communicate the same to the Member. A fresh ticket will not be issued if the upgrade is confirmed.

14.1.10 Request for Upgrade against JPMiles will not be kept on a waitlist status and also will not be allowed for Open segments.

14.1.11 Seats in Première / First Class against JPMiles Upgrade is subject to capacity and class controls.

14.1.12 Once the JPMiles Upgrade is confirmed, the class of booking will be changed to 'D' class in Première (for an upgrade from Purchased Economy ticket to Première) and 'R' class in First Class (for an upgrade from Purchased Première ticket to First Class).

14.1.13 Travel under this offer is applicable only on Jet Airways and not its Airline or codeshare partners.

14.1.14 Flight / Date changes prior to or after departure are permitted, provided the new itinerary meets all the provisions of this program including but not limited to booking class and travel date requirements. Flight / Date changes could result in additional charges as per the fare rules of the purchased economy or Première ticket which will have to be paid by the Member / guest.

14.1.15 This redemption is transferable, that the upgrade need not be only in the Member's name.

14.1.16 This offer can be availed on purchased revenue tickets across all Fare Choices except Deal Fare Choices in Economy. Upgrade against JPMiles will not be issued in the following: - W, O, B, G, X, D, R and E. This offer cannot be availed when traveling on award tickets.

14.1.17 Request for JPMiles Upgrade must be made prior to Tele-Check in, as applicable.

14.1.18 In case the Member wishes to cancel the entire ticket, normal cancellation rules including for the purchased tickets will apply. The Member will then have to inform the JetPrivilege Service Centre of the same.

14.1.19 If the Member wishes to cancel just the JPMiles Upgrade, he / she will have to get the same cancelled at a Jet Airways Ticketing Counter or the JetPrivilege Call Centre. A new ticket will have to be issued for travel in Economy / Première. The Member will then have to inform the JetPrivilege Service Centre of the same. The JPMiles will be redeposited by JetPrivilege Service Centre after deducting the applicable charges, within 3 working days. Effective 01st April 2016, cancellation of bookings made by using JPMiles for a one-cabin upgrade on Jet Airways will attract a service charge of 750 JPMiles. This charge will apply only if cancellations are made to a booking that is already ticketed. Cancellations made prior to the ticketing of an upgrade request will not attract this charge of 750 JPMiles. This charge is waived off only for Platinum members so long as the Platinum member is travelling. The waiver will not apply in case of changes made on an award ticket wherein miles have been redeemed by a Platinum member for travel by non-platinum member. This charge of 750 JPMiles will be applicable on a per passenger per segment basis for travel within India and for International travel.

Before cancelling the JPMiles Upgrade, Members are advised to check for the availability of seats in the original class / Fare Choices of Economy /Première booking. Any additional amount towards fare including but not limited to taxes, surcharges, service fees will be payable by the Member.

14.1.20 This offer is not applicable for infants.

14.1.21 JPMiles required an upgrade for children between 2 and 12 years are equivalent to miles required for an adult.

14.1.22 Effective April 01st 2016, the Airport Departure Tax payable at London Heathrow (LHR) is £73/- for Economy and £146/- for Première & First class. The differential tax amount of £73/- is also applicable when availing an upgrade to the higher cabin, against Upgrade Vouchers or JPMiles Upgrade. If availing an upgrade against upgrade vouchers, then relevant upgrade vouchers must be presented at the time of check-in at LHR airport. When availing an Upgrade to the higher cabin, the differential tax amount can be paid at Jet Airways Ticketing Desk located in Zone C, Terminal 4, London Heathrow for flights out of London; before checking-in for your flight. Alternatively, the tax can be paid at any Jet Airways Airport or City Office Ticketing Desk. An MCO (Miscellaneous Charge Order) will be issued by the Ticketing Desk confirming the differential tax collected. The MCO must be presented at the Airport Check-in counter to avail the Upgrade. Guests / members who are directly transiting via London and have availed of the through-check in facility, are not liable to pay this tax. Please note, the Airport Departure tax and the rules governing the same are subject to change. Members may contact the Jet Airways ticketing desk at LHR, for more information.

14.1.23 In addition to the above mentioned charges, a service tax of 15% will be applicable for this transaction effective 1st June 2016.

14.1.24 A combination of Upgrade Vouchers and JPMiles Upgrade cannot be used to upgrade to the higher cabin. Only one-cabin upgrade is permitted for one booking whether it is against JPMiles or Upgrade Vouchers, e.g. Member cannot use JPMiles to upgrade from economy to Première and then use Upgrade Vouchers to upgrade from Première to First Class.

14.2. Upgrade Vouchers:

14.2.1 Members can enjoy a one-class upgrade to Première or First Class, when booked to travel Jet Airways by using Elite upgrade voucher/s.

14.2.2 Upgrades against vouchers are permitted only on Jet Airways marketed and operated flights, i.e. from a purchased Economy ticket to Première or a purchased Première ticket to First Class wherever applicable.

14.2.3 Eligible booking classes (on purchased, published fares) for usage of upgrade vouchers are as follows:

  • On Jet Airways: Economy to Première: Y, M, T, U, L, N, Q, S and K class. Première to First Class: C, J, Z, I and P class
  • On Jet Airways:
    • Economy to Première: When flight is operated under 9W code: Y, M, T, U, L, N, Q, S and K class
    • When flight is operated under S2 code: W, Y, K, U, T, S, H, E, X and N class
  • JetPrivilege Platinum, Gold and Silver Members will be awarded with 5, 3 and 1 elite Tier upgrade voucher(s) respectively when the Tier Points / Tier Miles required for a Tier upgrade or renewal is completed

Effective 17th August 2016, the eligibility for a one-cabin upgrade using upgrade vouchers is based on the Tier of the member travelling and the Fare Choices booked. Travel in Deal Fare Choices in Economy will no longer be eligible for upgrade for any tier. Travel in Saver Fare Choices in Economy will no longer be eligible for upgrade for any tier, except for Platinum members (e.g.: Cabin upgrade using vouchers when booked in Saver Fare Choices in Economy is permitted only for a Platinum member for his/her own ). Furthermore, the number of vouchers required for a one-cabin upgrade will continue to be based on the travel distance (TPM). Eligibility will be determined based on the Tier on the member travelling and not the Tier of the member whose voucher is being redeemed.

Effective 26th November 2016, JetPrivilege Platinum members are allowed cabin upgrade using vouchers when booked on all Fare Choices in Economy when their travel is booked within the Indian Subcontinent on Jet Airways. If the travel involves a combination of Indian Subcontinent and International segments in economy Deal Fare Choices, usage of upgrade voucher by a Platinum member will be available only for travel on segments within the Indian Subcontinent.

Usage of Upgrade Vouchers is prohibited while travelling on Award Tickets, which includes booking class X, D and R. In addition, H, V, W, O, B, G and E booking classes are ineligible for usage of upgrade vouchers for all members. For JetPrivilege Platinum members, G and E booking classes within the Indian Subcontinent network and W, O, B, G and E across the International network are ineligible for usage of upgrade vouchers.

14.2.4 In case of Tier status changing to a lower Tier, upgrade voucher(s) will be awarded as per the Tier Points and Tier Miles earned for either Gold or Silver Tier renewal.

14.2.5 The number of vouchers required for an upgrade per flight, is based on the "Travelled Distance" concept with a minimum of 1 voucher per boarding pass. The number of vouchers needed for an upgrade is directly proportional to the distance of the flight. The travel distance between sectors on the Mileage Calculator can be viewed at www.jetairways.com or www.jetprivilege.com

14.2.6 The voucher requirement for a one-way upgrade from Economy to Première and Première to First Class is as below:

Economy to PremièrePremière to First Class
Distance No. of Vouchers Distance No. of Vouchers
Less than 1500 Miles 1 Less than 1500 Miles 3
Between 1501 and 3000 Miles 2 Between 1501 and 3000 Miles 4
Between 3001 and 4750 Miles 3 Between 3001 and 4750 Miles 5
Between 4751 and 6500 Miles 4 Between 4751 and 6500 Miles 6
Between 6501 and 8500 Miles 5 Between 6501 and 8500 Miles 7
Between 8501 and 10500 Miles 6 Between 8501 and 10500 Miles 8
Over 10501 Miles 7 Over 10501 Miles 9

14.2.7 Usage of Upgrade Vouchers is subject to availability of seats for the purpose of upgrades.

14.2.8 The Member will earn Tier Points and Tier Miles as per the original Economy / Première of booking paid for, based on the multi-level Tier Points and Tier Miles earning system.

14.2.9 A combination of Upgrade Vouchers and JPMiles Upgrade cannot be used to upgrade to the higher cabin. Only one cabin upgrade is permitted for one booking whether it is against JPMiles or Upgrade Vouchers. E.g. Member cannot use JPMiles to upgrade from economy to Première and then use Upgrade Vouchers to upgrade from Première to First Class.

14.2.10 Process for utilizing Upgrade Vouchers:

a. At Reservations

i. Members must call Jet Airways Reservations up to 15 hours prior to Jet Airways flight departure and provide the voucher number(s) and expiry date. If the Fare Choices booked by the member is eligible and if the seat is available, the Upgrade will be confirmed immediately. If the Fare Choices is eligible and seat is unavailable, the request will be listed for an upgrade at the Airport. The relevant voucher(s) must be presented at airport check-in on upgrade.

ii. Requests for listing can also be made 15 to 2 hours prior to flight departure (domestic), and 15 to 4 hours (international). However, there could be occasions when Cabin / Special meal may not be available.

Members will need to present themselves at the airport a minimum of 60 mins prior to departure in order to check the status of their Upgrade. The relevant voucher(s) must be presented at airport check-in on upgrade. Check-in directly at the Jet Airways Première counter, a minimum of 45 minutes prior to departure for flights within India and 3 hours prior to departure for international flights.

b. At the Airport

i. Members can request for an upgrade at the airport; request must be made at the check-in counter, before the Jet Airways flight closure. If the Fare Choices booked is eligible and the seat is unavailable, the request will be placed on standby and will be subject to availability at the time of flight closure.

ii. If the upgrade is confirmed, present relevant voucher(s) at check-in counter.

iii. If the upgrade is listed, the seat will be confirmed subject to availability at the time of flight closure.

iv. In case of listing, the seat could be available but the Cabin / Special meal may not be available.

14.2.11 Members will be liable for all taxes, levies, fees and other charges associated with travel on Jet Airways, including without limitation, airport departure tax, customs fines, immigration fees, airport charges, customer user fees, fuel surcharges, agricultural inspection fees, security and insurance surcharge or other incidental fees or taxes charged by any person or relevant authority or body.

i. Effective April 01st 2016, the Airport Departure Tax payable at London Heathrow (LHR) is £73/- for Economy and £146/- for Première & First class. The differential tax amount of £73/- is also applicable when availing an upgrade to the higher cabin, against Upgrade Vouchers or JPMiles Upgrade. If availing an upgrade against upgrade vouchers, then relevant upgrade vouchers must be presented at the time of check-in at LHR airport. When availing an Upgrade to the higher cabin, the differential tax amount can be paid at Jet Airways Ticketing Desk located in Zone C, Terminal 4, London Heathrow for flights out of London; before checking-in for your flight. Alternatively, the tax can be paid at any Jet Airways Airport or City Office Ticketing Desk. An MCO (Miscellaneous Charge Order) will be issued by the Ticketing Desk confirming the differential tax collected. The MCO must be presented at the Airport Check-in counter to avail the Upgrade. Guests / members who are directly transiting via London and have availed of the through-check in facility, are not liable to pay this tax. Please note, the Airport Departure tax and the rules governing the same are subject to change. Members may contact the Jet Airways ticketing desk at LHR, for more information.

ii. Kosher meal must be requested at least 48 hours prior to departure.

iii. Fish Sea Food meal must be requested at least 24 hours prior to departure.

iv. Other Special meals must be requested at least 12 hours prior to departure.

v. Upgrade is a one-class upgrade only.

vi. Upgrade vouchers cannot be used against Jet Awards tickets or wait-listed tickets. Also, these vouchers may not be used on promotional fares as introduced by Jet Airways from time to time. Usage of upgrade vouchers in such cases will be as per terms and conditions applicable on the specified fare.

vii. Listing is not a confirmation of seat in the upgraded cabin.

viii. The upgrade is valid on a single, one-way, non-stop Jet Airways flight.

ix. Upgrade vouchers cannot be used on G class of booking or in Deal and Saver Fare Choices. Only a Platinum member can use upgrade vouchers when booked and traveling in Saver Fare Choices in Economy. Further, any other member/guests booked in Saver Fare Choices and using Platinum voucher will not be allowed to upgrade as the benefit is only for the Platinum members when travelling. Additionally, upgrade vouchers cannot be used by a member when booked on X, D, R and E booking classes.

x. Upgrade vouchers can be endorsed in favour of family and friends.

xi. Elite Tier upgrade vouchers can be used for an upgrade on Indian Subcontinent and international flights marketed and operated by Jet Airways.

14.2.12 Listing for an upgrade is mandatory. JetPrivilege Members, who have not listed themselves for an upgrade, may not be accommodated even though seats may be available in Première / First Class, at the time of departure.

14.2.13 Use of upgrade vouchers is subject to class and capacity control. There may be occasions when despite seats being available in commercial classes, upgrades against vouchers may not be available.

14.2.14 The complimentary upgrade is valid on a single one-way, direct, non-stop Jet Airways operated flight only. In case of through flight with en-route stops, the upgrade will only be offered if the next class of service seating can be confirmed for all segments of the flight, at the time of offering the upgrade. If the through-flight with en route stops involves different flight numbers, then multiple vouchers will be required.

14.2.15 The upgrade voucher is not refundable, exchangeable or extendable and has no cash value. Lost, stolen or expired vouchers will not be replaced.

14.2.16 Upgrade vouchers can be transferred to anyone by the JetPrivilege Member, by endorsing the same on the face of the voucher.

14.2.17 Elite Tier vouchers upgrade vouchers can be clubbed together for a single upgrade.

14.2.18 Vouchers will be deemed fully used upon surrender and will not be honoured retroactively.

14.2.19 JetPrivilege Members will be awarded a flight count and will earn JPMiles as per the multi-level mileage earning system for the actual booked class only and not for the class flown.

14.2.20 Upgrades under this offer are applicable only on Indian Subcontinent and International Jet Airways marketed and operated flights. The upgrades are available using the voucher only on Jet Airways 589 document. It is not applicable to other Airline Partners and Jet Airways' International codeshare flights.

14.2.21 Flight / date changes prior to, or after departure are permitted, provided the new itinerary meets all the provisions of this programme, including but not limited to booking class and travel date requirements.

14.2.22 Any other vouchers issued by Jet Airways for complimentary upgrades will be governed by the Terms and Conditions printed on their reverse. However, the most updated terms and conditions will always be as published on www.jetairways.com or www.jetprivilege.com.

14.2.23 The upgrade will be valid only on production of the correct voucher(s) at airport check-in.

14.2.24 Upgrade voucher is valid till the validity date printed on the face of the voucher. The voucher must be used before the expiry date mentioned on the face of the voucher.

14.2.25 Buying, Selling or bartering of upgrade vouchers is an illegal activity and will attract legal action including but not limited to termination of your JetPrivilege Membership. In such an instance all JPMiles, Upgrade Vouchers and other benefits provided in the Member’s account will be confiscated.

14.3 Gifting / Purchase JPMiles:

14.3.1 A Member may top-up his account or gift JPMiles to another account at any time by purchasing additional JPMiles.

14.3.2 JPMiles can be purchased under this facility at the rate of INR 1.25 per JPMiles. Each JPMiles transaction can be for no less than 500 JPMiles and in multiples of 100 thereafter.

14.3.3 JPMiles can be purchased online at www.jetairways.com or at www.jetprivilege.com or at any Jet Airways counters in the city or at the Airport.

14.3.4 Determination of the value of the JPMiles is at the sole discretion of the JetPrivilege programme. JetPrivilege reserves the right to change the price of JPMiles, impose additional restrictions on purchasing JPMiles and/ or conditions of obtaining JPMiles.

14.3.5 JetPrivilege reserves the right, in its sole discretion, to approve or disapprove the participation of any JetPrivilege Member in the Purchase JPMiles offer.

14.3.6 JPMiles purchased under Purchase JPMiles offer will be posted to the said JetPrivilege account within 72 hours of receipt of such request.

14.3.7 In the event of any mileage or financial discrepancy, payment calculations shall be based upon data maintained by JetPrivilege or its agent and which shall take precedence over the data in any other records.

14.3.8 JPMiles purchased under the Purchase JPMiles offer may not be pooled with JPMiles in another JetPrivilege account.

14.3.9 All JPMiles purchased under the Purchase JPMiles offer are non-refundable.

14.3.10 Any improper usage or misuse of JPMiles shall be grounds for immediate confiscation and forfeiture of such JPMiles, and may be grounds for the forfeiture of all JPMiles in the Member's account and termination of the Member's account from the JetPrivilege programme.

14.3.11 The JPMiles purchased through the Purchase JPMiles will lapse 13 quarters from the date of purchase.

14.3.12 JPMiles purchased under this offer do not qualify for Tier evaluation.

14.3.13 In addition to the charges, a service tax of 15% will be applicable for this transaction effective 1st June 2016.

14.3.14 Members residing outside India gifting / purchasing JPMiles could get charged in their local currency. Other transaction / foreign exchange charges may apply which will have to be borne by the Member.

14.4 Transfer of JPMiles:

14.4.1 Effective September 14, 2009, JetPrivilege Members can transfer JPMiles from one JetPrivilege membership account to another.

14.4.2 To transfer JPMiles, the Member should be in possession of the recipient's JetPrivilege account number.

14.4.3 To transfer JPMiles, the Member should have at least one accrual activity in his / her JetPrivilege Account.

14.4.4 JetPrivilege Members residing anywhere in the world are eligible to transfer or receive JPMiles.

14.4.5 JetPrivilege Members with active and pending membership account status can transfer or receive JPMiles.

14.4.6 JetPrivilege Blue, BluePlus and Silver Members can transfer JPMiles 2 times per calendar year and JetPrivilege Platinum and Gold Members can avail of this facility 4 times in a calendar year. This applies only to transfer and not for receiving JPMiles. Blue Members not eligible for redemption can transfer or receive JPMiles.

14.4.7 A minimum of 500 JPMiles can be transferred and thereafter in multiples of 500 JPMiles. There is no maximum limit on the number of JPMiles that can be transferred.

14.4.8 Transfer of JPMiles can be done instantly online at www.jetairways.com or www.jetprivilege.com. Transfer of JPMiles cannot be done at JetPrivilege Service Centre or Jet Airways Call Centre or through Jet Airways Airport or City Ticketing Offices.

14.4.9 Transfer of JPMiles will invoke charges at the rate of INR 200 per block of 500 JPMiles.

14.4.10 The charges collected for transfer are exclusive of taxes or surcharges.

14.4.11 To avail of this facility, visit www.jetairways.com or www.jetprivilege.com to transfer JPMiles online.

14.4.12 A single Transfer JPMiles Form can be used to transfer to only one JetPrivilege account at a time.

14.4.13 Transfer of JPMiles request can be processed only online.

14.4.14 The transferred JPMiles information will reflect in the Giver and the Recipient's account within 48 hours of completing the transaction.

14.4.15 The transferred JPMiles will have a validity of 12 months from the date of transfer irrespective of the original validity prior to transfer. They will expire, next year, at the end of the quarter in which they were transferred. For e.g. if a Transfer of JPMiles is processed on August 20, 2009, the same will expire from the recipient's membership account on 30 September 2010. Transferred JPMiles not redeemed within the validity period will lapse.

14.4.16 JPMiles can be transferred to the deceased Member's legal heir, upon production of relevant documents. The JPMiles can be transferred from the JetPrivilege account till such time they are valid in the deceased Member's account. The charges for transferring JPMiles remain as is.

14.4.17 Mileage transfers are final and cannot be reversed / cancelled / redeposited.

14.4.18 The charges collected for transfer are non-refundable and irreversible.

14.4.19 JPMiles transferred under this offer do not qualify for Tier evaluation. i.e. transferred JPMiles will not count towards Tier upgrade / renewal. Transferred JPMiles will not affect the Member's Tier status.

14.4.20 Redemptions requested through transferred JPMiles do not guarantee a confirmed award ticket.

14.4.21 JPMiles can be transferred to another JetPrivilege membership account only and cannot be transferred to a membership account with other airlines or loyalty programmes.

14.4.22 All charges and related handling fees for JPMiles transferred through the JetPrivilege programme should appear on your monthly bank / card statement.

14.4.23 Determination of the value of the JPMiles is at the sole discretion of the JetPrivilege programme. JetPrivilege reserves the right to change the price of JPMiles, impose additional restrictions on transferring JPMiles and / or conditions of obtaining JPMiles.

14.4.24 The transfer and use of JPMiles is subject to all rules, terms and conditions of the JetPrivilege programme. The terms and conditions of the JetPrivilege programme are subject to change without notice.

14.4.25 In the event of any mileage or financial discrepancy, payment calculations shall be based upon data maintained by JetPrivilege or its agent and which shall take precedence over the data in any other records.

14.4.26 Any improper usage or misuse of JPMiles shall be grounds for immediate confiscation and forfeiture of such JPMiles, and may be grounds for the forfeiture of all JPMiles in the Member's account and termination of the Member's account from the JetPrivilege programme.

14.4.27 In addition to the above mentioned charges, a service fee of 15% will be applicable for this transaction effective 1st June 2016.

14.4.28 Members residing outside India gifting / purchasing JPMiles could get charged in their local currency. Other transaction / foreign exchange charges may apply which will have to be borne by the Member.

15. Lounge Access

15.1 Lounge access will be offered at the departure airport, wherever available, when flying on Jet Airways or at select airports on Etihad Airways Partners.

15.2 For in-transit JetPrivilege Members, lounge access will be offered only if the onward journey is on a Jet Airways or Etihad Airways Partner flight.

15.3 Effective 01st February, 2016 lounge access for Platinum members will be available for use by members only. Complimentary lounge access will not be available for accompanying guests at any lounge at Indian Subcontinent and international airports. Guests will not be able to accompany Gold Members to the lounge at Indian Subcontinent and international airports.

Lounge access is available to Members only when travelling on Jet Airways marketed & operated flights in the Indian Subcontinent or on the International network at applicable airports. Effective Aug 17, 2016, Lounge Access benefit is basis the Tier of the member travelling and the Fare Choice booked. Platinum and Gold tier JetPrivilege members are eligible for lounge access when travelling on Jet Airways marketed & operated flights and Jet Airways codeshare flights operated under the S2 code. Members booked to travel on the Deal Fare Choices in Economy within the Indian Sub-continent will not be entitled to complimentary lounge access benefit, irrespective of their tier. Platinum and Gold members will be entitled to lounge access across all Fare Choices when travelling on Jet Airways marketed & operated flights & Jet Airways codeshare flights operated under the S2 code on International network routes

When travelling on flights operated by Etihad Airways Partner carriers, lounge access for Platinum and Gold Members is available for self only and as per the entitlements available for the respective Etihad Airways Partner carriers. Each airport will have specific lounges where Platinum and Gold Members will be accorded lounge access.

15.4 Effective 17th August 2016, JetPrivilege Silver Tier members will be entitled to complimentary lounge access benefit for Self only in Abu Dhabi and only if the member’s travel originates or transits through Abu Dhabi on Jet Airways marketed and operated flights. Effective October 4, 2016, JetPrivilege Silver Tier members will be also be entitled to complimentary lounge access benefit for Self only in Abu Dhabi and only if the member’s travel originates or transits through Abu Dhabi on Jet Airways marketed codeshare flights operated by Etihad Airways Partners and on Etihad Airways Partner operated and marketed flights

15.5 JetPrivilege and Jet Airways co-brand credit / debit card holders will not have access to the lounges on account of them holding the co-brand credit / debit card. Members are requested to check with their banks about the lounge access policy and procedures.

16. Guaranteed Reservation up to 24 hours Before Departure

16.1 JetPrivilege Platinum and Gold Members enjoy a guaranteed reservation* in Economy on Jet Airways flights on domestic sectors within India.

16.2 Request for confirmation must be made at least 24 hours before flight departure against full-fare revenue (Y / M class for Jet Airways and Y / W for S2) Economy ticket issued on a Jet Airways marketed and operated flight or Jet Airways codeshare flight operated under the S2 code.

16.3 While Jet Airways will make every attempt to offer this facility, there may be occasions when due to exceptional demand on a particular flight, this guarantee may not hold good and JetPrivilege will not be responsible for such unavailability.

17. Anytime Change Fee Waiver on Revenue Tickets

17.1 Eligible JetPrivilege members are entitled to a waiver of anytime change fees on Revenue bookings basis their Tier and the Fare Choices selected.

Note: The eligibility for this waiver is dependent upon the Tier of the member travelling on the booking to be changed.

17.2 JetPrivilege Platinum members will enjoy waiver on anytime change fee for all Fare Choices across Indian Subcontinent and International Network in Economy & Première, except when booked in Deal Fare Choices in Economy. Moreover, Gold members booked in Flex Fare Choices in Economy and all other members booked in Flex Fare Choices in Première and in First enjoy waiver on anytime change fee.

Note: In case when multiple segments are booked on different Fare Choices in a single PNR, the most restrictive policy will apply.

For e.g.: JetPrivilege Platinum member is booked on Deal Fare Choices in Economy for his travel on Mumbai - Delhi sector and is booked on Flex Fare Choices in Economy for his travel on Delhi - Mumbai sector. The booking for both the sectors is on a single PNR.

  • Scenario 1: If the member changes the date for his travel on Mumbai - Delhi sector, he/she will be penalized for the date change as Deal Fare Choices is ineligible for fee waiver.
  • Scenario 2: If the member changes the date for his travel on Delhi - Mumbai sector, there will be no penalty as JetPrivilege Platinum members enjoy waiver when booked for travel on Flex Fare Choices.
  • Scenario 3: If the member changes the date for his entire journey, he/she will be penalized for the date change as the most restrictive policy applies.

17.3 The Anytime Change Fee waiver is available for only up to 1 change per booking and all subsequent changes will be as per the Fare rules associated with the respective Fare Choices

17.4 The applicable Jet Airways flights are determined by Jet Airways as per the current rules in effect.

18. Cancellation Fees Waived on Fares

18.1 This service is provided exclusively for JetPrivilege Platinum Members on flights marketed and operated by Jet Airways on domestic sectors within India. It is not applicable on international flights. Effective 17th August 2016, Cancellation Fees Waived on Fares is based upon the Tier of the member and the Fare Choices selected. The benefit is across Indian Subcontinent and International Network.

Note: The eligibility for this waiver is dependent upon the Tier of the member travelling on the booking to be changed. The benefit is exclusively provided to Platinum members when he/she is travelling in Saver Fare Choices in Economy and above. The benefit is extended to other members only when they are travelling in Flex Fare Choices in Première and First Cabin. The applicable Jet Airways flights are determined by Jet Airways as per the current rules in effect.

18.2 The waiver includes cancellation charges levied on tickets issued against eligible Fare Choices:

  • Revalidation of the ticket
  • Refund of the ticket
  • Reissue of the ticket

18.3 The waiver does not include:

  • No Show and Gate No Show charges

18.4 To avail of this benefit, JetPrivilege Membership number must be updated in the PNR at the time of making the bookings on Jet Airways.

18.5 Bookings made by any JetPrivilege member in Deal Fare Choices in Economy are non-refundable. In case of a cancellation required in any other Fare Choices, members who are ineligible for the Fully refundable ticket benefit will have to bear a Cancellation Fee as per the applicable fare rules for the eligible Fare Choices.

Note: In case when multiple segments are booked on different Fare Choices in a single PNR, the most restrictive policy will apply.

For e.g.: JetPrivilege Platinum member is booked on Deal Fare Choices in Economy for his travel on Mumbai - Delhi sector and is booked on Flex Fare Choices in Economy for his travel on Delhi - Mumbai sector. The booking for both the sectors is on a single PNR.

  • Scenario 1: If the member cancels his journey on Mumbai - Delhi sector, he/she will be penalized for the cancellation.
  • Scenario 2: If the member cancels his journey on Delhi - Mumbai sector, the cancellation fees will be waived off and the amount will be refunded to the member.
  • Scenario 3: If the member cancels his entire journey, he/she will be penalized cancellation fee as the most restrictive policy applies.

19. Excess Baggage Allowance on Jet Airways

19.1 On flights operated by Jet Airways: JetPrivilege Members enjoy complimentary excess baggage allowance in all cabins, as follows: JetPrivilege Platinum - 20kgs, Gold - 15kgs and Silver - 10kgs for flights within India and international flights (except to / from US and Canada and on flights to / from India to Europe and UK) For flights to/from USA and Canada and on flights to / from India to Europe and UK: JetPrivilege Platinum, Gold and Silver Members enjoy an additional baggage allowance of 1 piece of 23kgs. Effective 17th August 2016, a member will be entitled to complimentary excess baggage allowance is basis the Tier of the member travelling, Network and the Fare Choices booked when travelling on Jet Airways marketed and operated flights and Jet Airways flights operated under the S2 code. Further, complimentary excess baggage allowance is basis the Tier of the member travelling, Network and the Booking Classes selected when travelling on Jet Airways flights operated by Etihad Airways Partner Carriers.

19.2 When travelling on Jet Airways flights operating within & between India, Sri Lanka, Nepal, Bangladesh & Bhutan (i.e. Indian sub-continent), complimentary excess baggage allowance entitlement in Economy (Flex, Classic and Saver Fare Choices) is JetPrivilege Platinum – 15kgs, Gold – 10kgs and Silver & eligible Co-brand cardholders – 5kgs. Travel in Deal Fare Choices in Economy does not entitle members to Excess Baggage Allowance. Effective 26th November 2016, JetPrivilege Platinum Members will enjoy excess baggage allowance of 15kgs when travelling in Deal Fare Choices in Economy. For Travel in Premiere (Flex, Classic, Saver Fare Choices) the Excess Baggage Allowance will be 20kgs for JetPrivilege Platinum, 15kgs for Gold and 10kgs for Silver and eligible Co-brand cardholders. The above baggage allowance is not applicable for JetPrivilege Silver members and Co-brand Cardholders, when travelling on flights operated on ATR aircrafts.

19.3 When travelling on Jet Airways flights operating from/to International Network, complimentary excess baggage allowance entitlement on weight concept is JetPrivilege Platinum – 20kgs, Gold – 15kgs and Silver – 10kgs in all cabins across all Fare Choices in First, Premiere and Economy. Further, for flights to/from USA and Canada and on flights to / from India to Europe and UK: JetPrivilege Platinum, Gold and Silver Members enjoy an excess baggage allowance of 1 piece of 23kgs in Economy and 1 piece of 32kgs in Première and First cabin.

19.4 Effective 14th April 2014, when traveling on routes operated by ATR aircrafts, only JetPrivilege Platinum and Gold Members will be entitled to Excess Baggage Allowance as currently permitted on Boeing aircraft. This benefit will not be applicable to JetPrivilege Silver Members and any Jet Airways co-brand cardholders.

19.5 In case of guests traveling on separate tickets, Through Check-in and through tagging of baggage facilities will be allowed to Members/guests only in the following scenarios when traveling on Jet Airways:

  • Travel within India on Jet Airways
  • Travel commencing from India and connecting onto any international destination
  • Travel commencing from Dubai, Singapore, Singapore, Kathmandu, Bangkok and Muscat to India
  • Travel that involves a revenue ticket and an award ticket on Jet Airways

Scenario: Guest/JetPrivilege Member undertaking a travel that involves a revenue ticket and an award ticket:

  • E.g.1: Guest/JetPrivilege Member traveling from Kolkata to Brussels. Kolkata to Delhi is on a revenue ticket and Delhi to Brussels is on an award ticket.
  • Through Check-in and through tagging of baggage: Permitted from point of origin to destination
  • Regular Baggage Allowance: As printed on the ticket
  • Excess Baggage allowance: As applicable to respective JetPrivilege Tier from point of origin to destination. In this case, baggage allowance applicable to the international sector will apply for the entire routing. *

Scenario: Guest / JetPrivilege Member traveling on a journey originating in India, to any international destination:

  • Through Check-in and through tagging of baggage: Permitted from point of origin to destination
  • Regular Baggage Allowance: As printed on the ticket
  • Excess Baggage allowance: As applicable to respective JetPrivilege Tier from point of origin to destination

Scenario: Guest / JetPrivilege Member traveling on a journey that originates from Dubai, Singapore, Singapore, Kathmandu, Bangkok or Muscat, to India:

  • Through Check-in and through tagging of baggage: Permitted from point of origin to destination
  • Regular Baggage Allowance: As printed on the ticket
  • Excess Baggage allowance: As applicable to respective JetPrivilege Tier from point of origin to destination

Scenario: Guest / JetPrivilege Member traveling from any other international destination (except Dubai, Singapore, Singapore, Kathmandu, Bangkok or Muscat), to India:

  • Through Check-in and through tagging of baggage: No
  • Regular Baggage Allowance: As printed on the ticket
  • Excess Baggage allowance: As applicable to respective JetPrivilege Tier from point of origin to destination. In this case, baggage allowance applicable to the international sector will apply for the entire routing. *

Scenario: Guest / JetPrivilege Member traveling on single Revenue OR Single Award Ticket on Jet Airways:

  • E.g.1: Member traveling from Bengaluru (BLR) to Aurangabad (IXU) via Mumbai (BOM)

Through Check-in and through tagging of baggage: Permitted from point of origin to destination. Regular Baggage Allowance: As printed on the ticket

Excess Baggage allowance: As applicable to respective JetPrivilege Tier from point of origin to destination.

  • E.g.2: Member traveling from Kolkata (CCU) to Toronto (YYZ) via Delhi (DEL)

Through Check-in and through tagging of baggage: Permitted from point of origin to destination. Regular Baggage Allowance: As printed on the ticket

Excess allowance: As applicable to respective JetPrivilege. In this case, baggage allowance applicable to the international sector will apply for the entire routing. *

Scenario: Guest / JetPrivilege Member traveling on 2 separate Revenue OR 2 Separate Award tickets on Jet Airways:

  • E.g.1: Member traveling on revenue ticket from Bengaluru (BLR) to Mumbai (BOM) and return

Through Check-in and through tagging of baggage: Permitted from point of origin to destination. Regular Baggage Allowance: As printed on the ticket

Excess Baggage allowance: As applicable to respective JetPrivilege Tier from origin to destination.

  • E.g.2: Member traveling on award ticket from Kolkata (CCU) to Toronto (YYZ) via Delhi(DEL)

Through Check-in and through tagging of baggage: No

Regular Baggage Allowance: As printed on the ticket

Excess Baggage allowance: As applicable to respective JetPrivilege Tier from origin to destination.

  • E.g.3: Member traveling on revenue ticket from Lucknow (LKO) to Bangkok (BKK) via Delhi (DEL)

Through Check-in and through tagging of baggage: Permitted from point of origin to destination

Regular Baggage Allowance: As printed on the ticket

Excess Baggage allowance: As applicable to respective JetPrivilege Tier from origin to destination.

Scenario: Guest / JetPrivilege Member traveling on a revenue ticket and avails an upgrade against Vouchers / JPMiles Upgrade on Jet Airways:

  • Through Check-in and through tagging of baggage: Permitted from point of origin to destination
  • Regular Baggage Allowance: Baggage allowance as per the upgraded cabin will apply for the sector for which the Member has availed of an upgrade.
  • Excess Baggage allowance: As applicable to respective JetPrivilege Tier from origin to destination.

In case of connecting flights:

  • E.g.: Member traveling from Mangalore to Mumbai via Bengaluru (connecting flight) and avails an upgrade on Bengaluru – Mumbai sector only

Through Check-in and through tagging of baggage: Permitted from point of origin to destination.

Regular Baggage Allowance: If Member / guest has availed of a Through Check-in, then the baggage allowance as per the upgraded cabin will apply for the entire routing, provided the upgrade is confirmed.

Excess Baggage allowance: As applicable to respective JetPrivilege Tier from origin to destination.

Scenario: Guest / JetPrivilege Member traveling on a single revenue ticket for travel on Jet Airways and Other Airlines:

  • Through Check-in and through tagging of baggage: Permitted only if Jet Airways has a Through Check-in agreement with the Other Airline
  • Regular Baggage Allowance: As printed on the ticket
  • Excess Baggage allowance: Only on the Jet Airways, to the applicable JetPrivilege tiers

Scenario: Guest / JetPrivilege Member traveling on two separate revenue or award tickets for travel on Jet Airways and Other Airlines:

  • Through Check-in and through tagging of baggage: No
  • Regular Baggage Allowance: As printed on the ticket
  • Excess Baggage allowance: Only on the Jet Airways sector, to the applicable JetPrivilege tiers

Note:

  • The stopover in any of the above scenarios must be less than 12 hours
  • In case the Member is carrying any baggage which is over and above the permitted limit; he / she will be liable to pay extra baggage charges as applicable
  • *In case of journeys that involve a connecting flight for travel to / from India to / from any international destination and if Member has availed of a Through Check-in, then international baggage rules will apply on the Indian Subcontinent sectors. Also, in such cases, excess baggage charge will be applicable as per International baggage rules.

19.6 In case the Member / guest is carrying excess baggage which is more than what is permitted on the operating carrier, then he / she will be liable to pay applicable additional baggage charges.

19.7 In case the guest / Member is traveling on a single ticket / single PNR, on a journey that involves travel on both Jet Airways and if the Member has availed of a Through check-in, then the baggage allowance applicable to him / her on the first leg of journey will be applicable on the further journey too.

E.g : You have through checked in from a Jet Airways flight from Mumbai to Delhi onto a Jet Airways flight from Delhi to Chandigarh. In such an instance, the regular baggage allowance as well as any additional JetPrivilege baggage allowance applicable on the Mumbai-Delhi flight, will also be applicable on the Delhi-Chandigarh flight.

19.8 On flights operated by Etihad Airways Partners: When travelling on Jet Airways marketed codeshare flights operated by Etihad Airways Partners and on flights operated & marketed by Etihad Airways Partners from/to International Network, complimentary excess baggage allowance entitlement on weight concept is JetPrivilege Platinum – 20kgs, Gold – 15kgs and Silver – 10kgs and entitlement on piece concept is 1 piece of 23kgs in Economy and 1 piece of 32kgs in Première and First cabin for JetPrivilege Platinum, Gold & Silver tier members.

20. Through Check-in

20.1 JetPrivilege Members / guests may avail Through check in with separate tickets under following situations:

20.1.1. When one is an award and the other a revenue ticket, issued ONLY on Jet Airways marketed and operated flights and Jet Airways flights operated under the S2 code.

20.1.2 When both are award tickets, for travel on Jet Airways and vice - versa.

Example:

a. JetPrivilege Member / guest is travelling from Jaipur (JAI) to Newark (EWR) on a combination of segments operated by Jet Airways. JAI-BOM - Revenue ticket and BOM EWR - JetPrivilege award ticket (separate ticket). In such situations, through check-in will be permitted and the Member's / guest's luggage will be tagged at Jaipur up to EWR.

b. JetPrivilege Member / guest travelling Mumbai - Delhi - Lucknow on one ticket. Through check-in will be permitted and bags will be through tagged in till the final destination.

20.2 JetPrivilege Members / guests will NOT be permitted Through check in with separate tickets under following situations:

20.2.1 When holding a revenue ticket for travel on Jet Airways along with another separate JetPrivilege Award ticket issued for travel on another carrier or vice versa.

20.2.2 When Member / guest is holding two separate revenue tickets.

Example:

a. JetPrivilege Member / guest is travelling from Frankfurt (FRA) to Mumbai (BOM) on Lufthansa Airlines and then from Mumbai to Ahmedabad (AMD) on Jet Airways. Through Check-in will not be possible.

b. JetPrivilege Member / guest is travelling from Delhi (DEL) to Mumbai (BOM) on Jet Airways revenue ticket and then from Mumbai (BOM) to London (LHR) on separate award ticket on British Airways. Through Check-in will not be possible.

c. JetPrivilege Member / guest is travelling from Bengaluru (BLR) to Mumbai (BOM) on Jet Airways revenue ticket and then from Mumbai (BOM) to London (LHR) on another separate revenue ticket on British Airways. Through Check-in will not be possible.

21. Seat Select Charges Waiver

21.1 Eligible JetPrivilege members can choose their preferred Economy seat as a Complimentary benefit under the Seat Select feature. Eligible JetPrivilege members are basis the Tier of the member travelling and the Fare Choices booked.

21.2 JetPrivilege Platinum members enjoy a waiver on Seat Select fees across all Fare Choices in Economy. JetPrivilege Gold members enjoy a waiver on Seat Select fees when booked in Classic and Flex Fare Choices in Economy. The benefit is available to eligible members only when travelling with Jet Airways across the Indian Subcontinent and International Network.

21.3 The Seat Select facility is complimentary for all guests who are booked in Première and First cabins.

21.4 The applicable Jet Airways flights and the Preferred seat options under the Seat Select service are determined by Jet Airways as per the current rules in effect.

22. Check-in at Dedicated Counters

22.1 JetPrivilege Platinum, Gold, Silver & Cobrand members enjoy check-in at dedicated counters even when travelling in Economy on Jet Airways flights at select airports which have dedicated counters. At other airports, such members can check-in at Première counters, even when travelling in Economy.

22.2 However, JetPrivilege Silver members can utilize dedicated check-in facility only at metro stations in India, which includes Mumbai, Delhi, Chennai, Kolkata, Hyderabad and Bengaluru. Dedicated check-in for JetPrivilege Silver members at other Indian Airports is not available.

22.3 Similarly, JetPrivilege Cobrand Card Holders will enjoy dedicated check-in only for flights within India. Cobrand Card Holders can utilize this facility only at metro stations in India, which includes Mumbai, Delhi, Chennai, Kolkata, Hyderabad and Bengaluru. Dedicated check-in for Cobrand Card Holders at other Indian Airports is not available.

22.4 Members will enjoy the highest priority in the order of their Tier status, at the time of flight closure, as per check-in procedures.

22.5 Effective 4 October, 2016, JetPrivilege Platinum, Gold & Silver tier members will also enjoy check-in at dedicated counters at applicable airports when travelling in Economy on Jet Airways marketed codeshare flights operated by Etihad Airways Partners and on flights operated & marketed by Etihad Airways Partners.

23. Service Charges

23.1 Service Charges is levied when a member requests JetPrivilege to cater to their certain additional requirements, which are not a part of the normal course of the programme.

23.2 These additional services could be categorized into two major categories: services related to the airline (i.e. travel) and services related to the program. Under the services related to the airline, JPPL charges member for any alterations/adjustments/amendments/cancellations done to the travel itinerary. Further, program-related services are the additional facilities provided to the members such as replacement of the membership card, reissuance of bag tags, etc.

23.3 The service charges for various requests are as below:

ParametersCharges on Jet AirwaysCharges on Partner Airlines
A) Award Tickets
Date change fee Platinum Prior to ticketing - No charge 
After ticketing - 750 JPMiles (excluding Platinum members)
Gold Prior to ticketing - No charge 
After ticketing - Fresh booking
Sector change fee Platinum Prior to ticketing - No charge  
After ticketing - 750 JPMiles (excluding Platinum members)
Gold Prior to ticketing - No charge 
After ticketing - Fresh booking
Flight number change fee Platinum Prior to ticketing - No charge  
After ticketing - 750 JPMiles (excluding Platinum members)
Gold Prior to ticketing - No charge 
After ticketing - Fresh booking
No Show charge* Platinum 100% penalty Gold 100% penalty
Cancellation of Award ticket Platinum 2000 JPMiles (excluding Platinum members) Gold 100% penalty
Cancellation of Award ticket (less than three hours prior to departure)** Platinum 50% of JPMiles will be deducted as a penalty Gold 100% penalty
B) Upgrade on Revenue Tickets
Cancellation of Upgrade against Miles Platinum 750 JPMiles (excluding Platinum members) Gold NA

*No Show Charge will attract a 100% penalty as a service charge, irrespective whether there is a subsequent rebooking or not. **Cancellation of an award ticket less than one hour prior to departure is a no show and will attract 100% penalty, i.e. 100% of the JPMiles used for the redemption would be treated as a service charge and there will be no refund.

#Note1: In case of cancellation of award ticket, the taxes, surcharges and other fees amount will be refunded to members.

#Note2: Exclusion is entitled to member (self) only and does not extend to the member for whom the transaction is undertaken by some other member. Meaning, the exclusions for the platinum member are for platinum member only and does not extend to other members for whom the platinum member is redeeming miles from his account.

#Note3: Each change will result in a levy of a fee. Meaning, if there is a date and a sector change then the service fee will be a cumulative fee, i.e. the addition of both the fee.

24. Priority Bag Tagging

JetPrivilege Platinum and Gold members are entitled to Priority Bag Tagging benefit. Eligible members’ baggage is tagged with priority bag tags at the check-in counter. Thus, eligible member’s baggage will be among the first baggage pieces to arrive at the baggage claim area.

Note: Priority Bag Tagging benefit will be available only on flights where the point of origin is operated by Jet Airways. This benefit will not be available in case of Interline travel / Codeshare partners, except where explicitly stated.

25.Data Processing and Protection

25.1 By using his / her JetPrivilege Membership card and / or quoting his / her JetPrivilege membership number to Jet Airways and/or any Programme Partners, a Member consents to JetPrivilege creating, maintaining and updating data that is personal to the Member. Such data includes Membership data like name, address, telephone number, date of birth, employer, seat preferences, etc., travel data (including without limitation, flights taken, JPMiles accumulated and class of travel flown) and data concerning contacts with Jet Airways (including without limitation, enquiries regarding Membership) and will be maintained and updated for the purpose of providing relevant information and services to the Member. Data will also include data received from Programme Partners about JPMiles earned as a result of using services provided by Programme Partners.

25.2 Before any data relating to a Member is disclosed to the same Member by JetPrivilege, the Member may be asked security questions, which may require him / her to confirm his / her identity by providing information held by JetPrivilege.

25.3 JetPrivilege may disclose data relating to a Member to a third person who has been nominated in writing by the Member to JetPrivilege in advance.

25.4 Members are responsible for the security of their JetPrivilege membership account number / details, Log-in ID and passwords and shall ensure that their JetPrivilege membership account number / details, User Log-in ID and passwords are not disclosed by them whether intentionally or not, so as to allow a third person to access their JetPrivilege account and to make any transactions.

25.5 In an effort to provide valuable offers to Members, JetPrivilege develops mailing lists for use by themselves and their Programme Partners. These lists are based on information provided by the Member at the time of enrolment. These lists are developed under strict conditions designed to safeguard the privacy of Member's information. Members will be contacted on their email address / mobile number / landline phone numbers registered in the JetPrivilege account, based on their consent given at the time of enrolment or updated later on www.jetairways.com. If a Member does not wish to receive these offers, he / she may request in writing to have his /her name removed from the said mailing lists by contacting the JetPrivilege Service Centre.

25.6 As part of providing value added services to the JetPrivilege Members, JetPrivilege in collaboration with its Programme Partners reserves the right to send special offers / products to the Members, based on his profile as recorded in his JetPrivilege account.

25.7 Consent to receive such offers will be deemed as given, until such time that the Member withdraws consent to receive mailers and offers from Jet Airways and its various Programme Partners by opting out of the relevant preference, either by writing to the JetPrivilege Service Centre or on www.jetairways.com withdrawal of consent may mean that certain services may no longer be provided to the Member.

25.8 Any and all information in a Member's JetPrivilege account may be disclosed as required by law, including disclosures to the police, immigration and customs authorities.

26. Change /Termination/Cancellation of the JetPrivilege Programme

26.1 Membership enrolment and eligibility, earning JPMiles, award travel, availability of awards and redemption are subject to the terms and conditions of the JetPrivilege Programme and are subject to any applicable laws and regulations, including applicable IATA regulations. JetPrivilege may change, add to, modify or withdraw at any time without giving notice such terms and conditions as well as any benefits provided in connection with the JetPrivilege programme and any special offers or promotional offers made to any Tier or group of Members.

26.2 JetPrivilege and its Programme Partners reserve the right to change JetPrivilege Programme rules, regulations, awards travel, mileage award levels and special offers at any time without notice. This means that JetPrivilege may initiate changes, for instance, impacting partner affiliations, rules for earning mileage credit, rules for redemption of Jet Awards against JPMiles, continued availability of awards, blackout dates or limit the seats available for award travel to any or all destinations (including, but not limited to, allocating no award seats on certain flights).

26.3 Jet Airways may terminate or change the ownership of the JetPrivilege programme at any time but will use its reasonable endeavours to inform the Members. At the end of such termination or transfer of ownership of the Programme, each Member acknowledges that his /her right to use the services, including the earning and redemption of JPMiles, will cease or get altered.

26.4 Cancellation of Membership: Members may, at any time, cancel their Membership by providing written notice to JetPrivilege and by cutting his / her JetPrivilege the Membership Card in half and returning it to the JetPrivilege Service Centre. However, the Member can redeem all his / her earned JPMiles as per the validity of such JPMiles. Any such termination does not relieve the Member of any continuing obligations under these Terms and Conditions.

27. Limitation of Liability

27.1 JetPrivilege, Jet Airways and /or Programme Partners shall not be liable to any Member or his/her nominee or companion, for any indirect or consequential loss, damage or expense of any kind whatsoever, arising out of or in connection with the JetPrivilege Programme and/or the provision or the refusal to provide any benefits, whether such loss, damage or expense is caused by the negligence or otherwise, and whether JetPrivilege, Jet Airways and/or its Programme Partners have any control over the circumstances giving rise to the claim or not.

27.2 JetPrivilege shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of, or to the JetPrivilege Programme or any of the facilities, benefits or arrangements which are made available to Members, including, without limitation, Programme Partners' withdrawal or the withdrawal or limiting of any such services, benefits or facilities.

27.3 JetPrivilege will endeavour to ensure the availability of services provided by Jet Airways and Programme Partners but will not be liable for any loss arising from the failure by Jet Airways and Programme Partners to provide services.

27.4 To the extent permissible by local law or regulation, these terms and conditions shall be governed by and construed in accordance with Indian law. JetPrivilege and each Member submit to the non-exclusive jurisdiction of the Indian (Mumbai) courts to resolve any disputes that may arise out of them.

27.5 Any part of these Terms and Conditions which is unenforceable for any reason shall be considered capable of being cut out so as not to affect the remainder of these Programme Rules in any way. JetPrivilege shall not be required to provide any service or otherwise act in pursuance of these Terms and Conditions if to do so would be contrary to law.

27.5 Reasonable care has been taken to ensure that information contained in the Terms and Conditions and in any publications and advertisements in connection with JetPrivilege is accurate, but JetPrivilege will not accept any liability with respect to any errors or omissions in any information, whether written or verbal.

28. JETPRIVILEGE INFORMATION ON , WWW.JETPRIVILEGE.COM, JET AIRWAYS/JETPRIVILEGE MOBILE APPLICATION AND THROUGH NEWSLETTERS:

28.1 JetPrivilege regularly reviews and updates the information on its web pages. Despite its best endeavours, it is possible that some of the information could meanwhile have become outdated. JetPrivilege therefore cannot accept any responsibility for or guarantee that the information provided is up-to-date, correct and complete. Apart from this, the JetPrivilege terms and conditions apply.

28.2 Moreover, JetPrivilege reserves the right to make changes or additions to the information services, products and other materials provided.

28.3 Any e-communication from Jet Airways or JetPrivilege is intended only for the person or entity to which it is addressed and may contain confidential and / or privileged information. If you have received the message in error, please notify the sender immediately and delete the message from your system. Any unauthorized disclosure; copying, distribution or use of the message is strictly prohibited, and if done, will result in strict legal action. The message is not guaranteed to be complete or error free. No liability is assumed for any errors and / or omissions in the contents of this message. Reasonable precautions have been taken to ensure that the message is virus-free. However, Jet Airways (India) Ltd. and Jet Privilege Limited do not accept responsibility for any loss or damage arising from the use of this message or attachments.

29. Governing Law

Indian laws govern these terms and conditions. In the event of any disputes, the appropriate court in Mumbai shall have exclusive jurisdiction. Membership, including eligibility for Membership and any JPMiles or Rewards, is subject to any applicable laws and regulations, including all applicable resolutions of the International Air Transport Association.

30. Changes to the Programme

30.1 JetPrivilege may at any time, without giving notice, make any change, add to, modify the JetPrivilege Programme, without giving notice of such terms and conditions as well as any Benefits provided in connection with the JetPrivilege programme and any special offers or promotional offers made to any Tier or group of Members, including:

  • change the JetPrivilege Award structure by revising the JPMiles levels required to attain a particular JetPrivilege Award
  • stipulate a specified period during which JPMiles cannot be redeemed
  • limit the number of seats available for the redemption of JPMiles to any or all destinations or on certain specified flights
  • alter the number or types of journeys required to obtain a particular JetPrivilege Award
  • change or withdraw Programme Partners' affiliations
  • change the parties from which a JPMiles Award may be obtained / redeemed
  • change the length of time after being awarded within which JPMiles must be redeemed
  • impose a time limit upon the validity for redemption of any JPMiles issued by Jet Airways or any Programme Partners
  • introduce and or review Membership fees
  • modify the procedures and rules relating to ticketing on redemption of JPMiles or other aspects of the JetPrivilege programme
  • change the manner in which JPMiles may be earned and / or redeemed
  • Awards or Benefits including restrictions on the same
  • impacting partner affiliations
  • rules for earning mileage credit
  • rules for redemption of Jet Awards against JPMiles
  • continued availability of awards
  • blackout dates or limit the seats available for award travel to any or all destinations (including, but not limited to, allocating no award seats on certain flights)
  • change the terms and conditions governing the use of Upgrade Vouchers or any other aspect of the JetPrivilege Programme

30.2 In the event JetPrivilege makes any changes to the JetPrivilege Programme, Members will be taken to have received notice of the change if JetPrivilege posts details of the change on www.jetairways.com or www.jetprivilege.com or the mobile application of Jet Airways / JetPrivilege.

30.3 Membership enrolment and eligibility, earning JPMiles, award travel, availability of awards and redemption are subject to the terms and conditions of the JetPrivilege programme and are subject to any applicable laws and regulations, including applicable IATA regulations.

30.4 Jet Airways may terminate or change the ownership of the JetPrivilege programme at any time but will use its reasonable endeavours to inform the Members. At the end of such termination or transfer of ownership of the Programme, each Member acknowledges that his / her right to use the services, including the earning and redemption of JPMiles, will cease or get altered.

30.5 JetPrivilege reserves the right to terminate at any time, without giving any notice, throughout the world, or in a specific country, in which JetPrivilege is associated with its Programme Partners, the right of any or all Members to earn or redeem JPMiles.

31. JetPrivilege LBB Contest

31.1 Gratification - The participants who are JetPrivilege members and have answered all the questions correctly will be shortlisted. In case of a tie, the participants who answered first will be preferred.

31.2 Only JetPrivilege members will be eligible to participate in this contest.

31.3 Non-members need to enrol into the Jet Privilege loyalty programme before participating into this contest.

31.4 The prizes are as stated, are not transferable to another individual. The winning prize cannot be exchanged with the cash or other alternatives at any point of time. Winners will be determined by the management of Jet Privilege Pvt. Ltd. The decision of the management will be final and no queries will be entertained in this regard.

31.5 The participants should be a resident of India.

31.6 Employees of Little Black Book/Isobar and it's parent company, affiliates, subsidiaries, advertising or other coordinating agencies, individuals providing services to Little Black Book/ Isobar through an outsourcer or temporary employment agency during the contest period, and their respective immediate family and persons living in their same household are not eligible to enter and participate in the contest.

31.7 Employees of Jet Privilege Pvt. Ltd. and it's parent company, affiliates, partners, subsidiaries, advertising or other coordinating agencies, individuals providing services to JPPL through an outsourcer or temporary employment agency during the contest period, and their respective immediate family and persons living in their same household are not eligible to enter the contest.

31.8 Proof of identity will be required by the management of Jet Privilege Pvt. Ltd

31.9 By entering the contest, the participants warrant that all the information submitted by them is true, current and complete. Little Black Book reserves the right to verify the eligibility of all the participants. Use of a false name/address will result in disqualification.

31.10 Only one entry and the first submitted entry per person will be accepted. Multiple entries from the same person will be disqualified

31.11 The participants must enter their full name, email addresses, and contact number which is the verified and registered as part of the individual's JetPrivilege membership account.

31.12 The contest will start on 7th March - 11 AM and will end on 9th March 11:00 PM After this date no further entries to the contest will be permitted.

31.13 No responsibility can be accepted for entries lost due to computer error in transit or not received for whatever reason

31.14 The JPMiles will be credited to the winner's JetPrivilege membership account within _60____ days post the end of the contest.

31.15 Winner announcement will happen at the end of the contest.

31.16 Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, the management of Jet Privilege Pvt. Ltd. reserves the right to offer the gratification / prize to the next eligible entrant.

31.17 In case of any disputes on the decision of the gratification / prize, the decision of Jet Privilege Pvt. Ltd will be final and binding and such decision shall be non-contestable for any reason whatsoever.

31.18 By participating in this contest, the concerned JetPrivilege members shall be deemed to have given his/her unconditional acceptance to the terms and conditions of this contest, as set forth herein.

31.19 Jet Privilege Pvt. Ltd. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this offer at any time without prior notice of giving any reasons.

31.20 All other terms and conditions pertaining to the JetPrivilege loyalty programme will apply

Terms and Conditions for Bonus JPMiles Offers:

Bonus JPMiles Offer for Online Booking

  • Effective 17th August 2016, Members will earn 250 Bonus JPMiles for ticket bookings made on jetairways.com, Jet Airways mobile app and through the contact centre for all revenue tickets booked on Jet Airways. This is not available when the booking is done using the pay online facility.
  • Online Bonus JPMiles will be awarded only for bookings made and ticketed on the above mentioned eligible Jet Airways booking channels and are awarded on a per passenger per segment basis for eligible bookings.
  • Members booked in G (Group bookings), D (Redemption/Interline), E (non-revenue), R and X (Redemption) booking class are not eligible for earning of this Bonus JPMiles. All other classes of travel will be eligible for earning Bonus JPMiles for Online Booking.
  • Please remember to quote your JetPrivilege membership number at the time of booking/ check-in. Bonus JPMiles will be credited in to a member’s account only after the travel has been completed.
  • In an event where there is more than 1 guest in a PNR and all have booked using the eligible booking channels, the JetPrivilege member(s) will earn the Bonus JPMiles only for his/her own travel.
  • Please note: Bonus JPMiles earned can be redeemed for Award flights and other redemption options as per the JetPrivilege programme feature and rules in effect from time to time. These Bonus JPMiles do not count towards the upgrade/ retention of a member’s elite tier status.

Terms and Conditions for Business Rewards+ Programme:

  1. By being part of the Business Rewards+, the Business is consenting to be governed by the Terms and Conditions of the Business Rewards+ and the terms and conditions for usage of the Corporate Co-brand Credit Card offered by the Banking Partner
  2. Primary Contact, Administrator and Employees have to be members of the JetPrivilege Programme to earn JPMiles
  3. An individual can be a Primary Contact only for one Business Account
  4. An individual can be an Administrator only for one Business Account
  5. The Business will be responsible to maintain the confidentiality of its own Business Account
  6. The JetPrivilege Member will be responsible to maintain the confidentiality of his / her own JetPrivilege account
  7. It is the responsibility of the Business to advise the Banking Partner of any changes to the Name of the Business, Address, Primary Contact, Administrator and Card Employees
  8. It is the responsibility of the JetPrivilege member to advise the JetPrivilege Service Centre of any changes in his / her name, address or preferences in writing. Members may also update their address and preference details directly online by logging in at jetairways.com. Name changes, however, cannot be made online. Name change requests can only be made, if a written request is sent to the JetPrivilege Service Centre, duly signed by the member. Requests for changes in name should be accompanied by supporting legal documentation, as may be specified at the time of making the name change request
  9. An Employee must not to give your JetPrivilege Membership Account number/details, User Login ID and password to anyone
  10. A Business must not give Business Account number/details, User Login ID and password to anyone except Primary Account and Administrator
  11. The JetPrivilege Member agrees to accept responsibility for all activities that occur under your account or password
  12. The Business agrees to accept responsibility for all activities that occur under its account or password
  13. The JetPrivilege Member and Business must take all necessary steps to ensure that the JetPrivilege membership account number/details, User Log-in ID and password and Business Account number/details, User Log-in ID and password are kept confidential and secure and should inform JetPrivilege Service Centre immediately if there is any reason to believe that the same have become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner
  14. JetPrivilege Member and Business absolve JetPrivilege, Jet Privilege Private Limited and the Banking Partner from any loss occurred on account of misuse of the Business Account of the JetPrivilege Membership Account
  15. Changes to Rebate Program
    1. JPPL JetPrivilege and the Banking Partner reserve the right at all times to make any changes to these Terms and Conditions and the Jet Airways Rebates, including but not limited to:
      1. JPPLJetPrivilege JetPrivilege and American Express reserve the right at all times to make any changes to these Terms and Conditions and the Jet Airways Rebates, including but not limited to:
        1. changes by JPPL to:
        2. the Qualifying Spends Slab and corresponding Rebate Value in form of JPMiles percentage amount of Rebatesaccrual;
        3. Qualifying Spend; and
        4. changes by JPPL JetPrivilege and the Banking Partner to the timing, method of calculation, and form of payment of Rebates
    2. JPPL, JetPrivilege and Banking Partner will advise Business of any changes to these Terms and Conditions in a manner determined by them, but will not be liable in any way for any failure to do so
    3. Without limiting the above clause in any way, a Business will be taken to have received notice of any changes to these Terms and Conditions if JPPL, JetPrivilege or the Banking Partner notifies the Business of the change by any method, including but not limited to by providing notice to the address provided by the Business to JetPrivilege or the Banking Partner and/or by posting details of the changes on the JetPrivilege or the Banking Partner's website
    4. Breach of Terms and Conditions
      1. Any breach of these Terms and Conditions or the terms and conditions of Banking Partner governing use of Co-brand Cards by a Business or Cardmember, whether intentional or otherwise, may result in suspension or termination of Rebates without liability at the discretion of JPPL, JetPrivilege and Banking Partner
      2. JPPL, JetPrivilege and Banking Partner reserve the right to reverse or cancel any Rebates credited to a Business incorrectly, not in accordance with, or in breach of these Terms and Conditions at any time without liability
    5. Business and Cardmember Obligations
    6. A Business or Cardmember must not:
      1. abuse any benefits, facilities, services or arrangements accorded to the Client or Cardmember by JPPLJetPrivilege or Banking Partner;
      2. act in any way which is likely to be detrimental to the interests of JPPL, JetPrivilege, Banking Partner or;
      3. supply or attempt to supply misleading information, or make any misrepresentation to JPPL, JetPrivilege, Banking Partner; or
      4. act in any way which in JPPL, JetPrivilege or Banking Partner’s reasonable opinion breaches or is likely to breach these Terms and Conditions or is inconsistent with the intent of these Terms and Conditions
    7. Business and Cardmembers must comply with these Terms and Conditions, and the terms and conditions of Banking Partner governing use of Corporate Co-brand Credit Cards, at all times.
    8. Eligibility for JPPLJetPrivilege Rebates
      1. JetPrivilege Rebates are provided to Business. JPPL Rebates are not provided to individual Cardmembers
      2. JetPrivilege Rebates are not available in conjunction with any other direct corporate agreement between Jet Airways and the Business in relation to Jet Airways fares. This does not apply to rebates or discounts offered to Business by a travel agent or travel manager on their own behalf and not on behalf of Jet Airways. Jet Airways and JetPrivilege will determine finally whether a Business is ineligible for a Rebate under this clause
      3. Travel agents are not eligible for JetPrivilege Rebates under these Terms and Conditions
    9. Any claim that a Rebate has been incorrectly calculated must be received by JetPrivilege and Banking Partner within 3 months after the Rebate Report is issued. Failure to make a claim within that period constitutes acceptance of the Rebate and no later claim will be considered
    10. Disclosure of Information
      1. It is a condition of the Rebate scheme that Business consents and authorizes JetPrivilege and Banking Partner to exchange and use information regarding their Accounts and the use of Co-brand Cards issued on their Accounts for the purposes of
        1. calculating eligibility for and providing Rebates;
        2. research, marketing, product development and planning;
        3. marketing their products or services or the products or services of their related bodies corporate; and
        4. any third party providing services to JetPrivilege or Banking Partner in connection with the administration of Rebates or Co-brand Cards
    11. This information may be transferred to or from India for these purposes. If the Business does not provide all or any part of the requested information, the services provided by JetPrivilege or Banking Partner may be affected
    12. Only the authorized representative/s of the Business named on the Account will be entitled to access Account information. Each Cardmember will be entitled to access information about the Co brand Card issued to him or her, but not information about Rebates. However, JetPrivilege and Banking Partner do comply with validly served and executed court orders and subpoenas and cooperate with investigations by state and federal agencies in accordance with the respective internal policies. Under these circumstances, or where otherwise required by law, your Account information may be shared with others with or without your knowledge or consent
    13. Rebates and JPMiles will not be exchanged for any other form of consideration, pooled with other Rebates, JPMiles or benefits, or issued to anyone other than the Business
    14. Business Rewards Programme and the above terms and conditions are governed by and will be construed in accordance with the laws of India.

Terms and Conditions for Child Enrolment Programme:

  • Enrolment / Registration of child into the JetPrivilege programme is offered only to JetPrivilege members.
  • JetPrivilege membership is open to children in the age band of 2 – 11 years.
  • Enrolment form for children is available on www.jetairways.com
  • Children’s enrolment is Free of charge.
  • The JetPrivilege member enrolling a child must be a Parent/Legal Guardian of the respective child.
  • The JetPrivilege Programme defines Parent as the biological or adoptive father and/ or mother of a person.
  • The JetPrivilege Programme defines Legal Guardian as:
    • a natural guardian;
    • a guardian appointed by the will of the minor’s father or mother;
    • a guardian appointed or declared by a court; and
    • a person empowered to act as such by or under any enactment relating to any Court of Wards.

“Guardian” means a person having, the care of the person of a minor or of his property or both his persona and property, and includes:

  • A child can be associated with only one parent/Legal guardian’s JetPrivilege account at any given point in time.
  • A Parent/Legal Guardian must be 18 years and above to enroll a child into the JetPrivilege Programme.
  • Each JetPrivilege member can enrol up to 5 child/children as a parent/legal Guardian.
  • Upon successful enrollment, a child will be enrolled with contact details of the associated parent/guardian’s JetPrivilege account automatically.
  • All communication pertaining to the child’s JetPrivilege account will be sent to the parent/guardian’s email address recorded in the respective JetPrivilege account.
  • In case the child has to be associated with new parent/guardian, the JetPrivilege member must request for the same via manual delinking process by presenting legal documents.
  • As an exceptional scenario the child can be disassociated from existing parent/guardian to be associated with a new parent/guardian with the help of JetPrivilege Service Centre only. The child’s JetPrivilege account cannot be disassociated from existing parent/guardian’s JetPrivilege account without associating the child with a new parent/guardian.
Accruals / Earnings / Benefits:
  • Child’s JetPrivilege account will be earning JPMiles upon all the travels taken on Jet Airways and all the partner airlines, as per the existing JetPrivilege Programme.
  • Tier Upgrade / Retention policies will be applicable for children as is, as per the existing JetPrivilege Programme.
  • Children will get rewarded with Tier Points / Tier JPMiles in the child’s JetPrivilege account for the qualifying flights taken by respective child on Jet Airways.
  • The JetPrivilege tier of the child’s JetPrivilege account will be upgraded / retained / will change basis the Tier Points / Tier JPMiles recorded in the respective JetPrivilege account.
  • Basis the tier, only the child - himself / herself will be entitled to enjoy the benefits and privileges applicable for the particular elite tier. Such benefits and privileges will not be extended to his / her parent/guardian because of associated child’s tier entitlement.
  • JetPrivilege members can also avail MyFamily+ programme benefits by linking children as member/s of the family.
Redemptions:
  • Only parent/guardian can redeem JPMiles from the child’s account till the enrolled child completes 11 years of age
  • The parent/guardian can redeem the JPMiles from the child’s JetPrivilege account for award tickets for travel to be taken by self, any of the member of the MyFamily+ account, other family members or friends.*

*JetPrivilege programme T&C apply.

Child’s JetPrivilege account status upon turning 12:
  • Post completion of 12 years of age, the child’s JetPrivilege account will no longer be associated with the parent/guardian’s JetPrivilege account.
  • The parent/guardian can no longer redeem JPMiles from the associated child’s JetPrivilege account.
  • An email will be sent to the associated parent/guardian’s registered email id by JetPrivilege, informing them for updating unique contact details in the child’s JetPrivilege account, who is now 12.
  • The parent/guardian must initiate change of credentials upon receiving an email from JetPrivilege as the child’s JetPrivilege account becomes dormant for redemption until then.
  • Enrolled children who have turned 12 will be able to redeem JPMiles for travel to be undertaken by self, family or friend. All other benefits / features will remain the same.
  • Enrolled children can redeem JPMiles from respective JetPrivilege account for travel to be taken by self, family or friends only upon attainment of age 12, after changing the contact details.
Deceased Parent / Guardian / Enrolled children:
  • In the case of event of death of a parent/guardian, the JetPrivilege Service Centre must be informed.
  • The existing process of producing death certificate, information of legal heir through affidavit and redemption rights given to legal heir, will be applicable to the JetPrivilege membership accounts associated with MyFamily+ Programme.
  • Upon receipt of all relevant valid documents by the JetPrivilege Service Centre, the status of JetPrivilege account of the deceased member will be changed from “Active” to “Deceased”.
  • All the associated child’s JetPrivilege accounts will be dis-associated from the deceased parent/guardian’s JetPrivilege account and will be associated with the new parent/guardian based on the provided legal documents.
  • Child’s JetPrivilege account cannot exist and the child will forfeit all his / her JPMiles, if child’s JetPrivilege account of a deceased parent/guardian is not associated with the new parent/guardian’s JetPrivilege account.
  • In the event of the death of a child, the child’s JetPrivilege account will be dis-associated from the parent/guardian’s account on receipt of all relevant valid documents* by the JetPrivilege Service Centre.
  • The child’s JetPrivilege account status will be updated to “deceased” and the legal parent/guardian will be able to redeem JPMiles from the child’s JetPrivilege account on submission of the relevant valid documents to JetPrivilege Service Centre. * Valid documents indicate a death certificate of the deceased JetPrivilege member and a legal document stating the legal heir.
MyFamily+
  • children enrolled as JetPrivilege members can be added as Member of Family in the MyFamily+ programme.
  • Parent/Legal Guardian and Head of Family can either be the same JetPrivilege Member or two different JetPrivilege members.
  • To add the child as Member of the Family the Head of Family of family needs to follow the addition of family member process as stated in the MyFamily+ programme.
  • Once the child is added to the MyFamily+ account the head of the family will get rights to pool in JPMiles from the children account.
  • Parent/Legal Guardian will also have rights to redeem JPMiles from the children account.
  • MyFamily+ programme terms and conditions apply.
General Information:
  • While compiling this information, JetPrivilege has endeavored to ensure that all information is correct. However, no guarantee or representation is made to the accuracy or completeness of the information contained here. This information is subject to changes by JetPrivilege without notice.

*JetPrivilege Programme T&C apply

Terms and Conditions for Jet Airways American Express Corporate Card:

General Terms and Condition:

  • The benefits and offers are being brought to you by American Express/Partners of American Express for the Jet Airways American Express Corporate Card on a “best effort basis”
  • All offers are subject to payment through the Jet Airways American Express Corporate Card
  • Cardmembers can avail of these benefits and offers subject to them having fully paid their membership fee
  • All benefits and offers are subject to availability and Cardmembers must exercise due diligence in understanding specific terms and associated charges/fees that may be applicable to such benefits
  • These benefits and offers can be used only in conjunction with the Jet Airways American Express Corporate Card and cannot be combined with any other promotion or offer and any participation/availment of the benefits by a Cardmember shall be purely voluntary
  • American Express is neither responsible nor guarantees the quality of goods/services and nor is it liable for any defect or deficiency of goods or services so obtained/availed by Cardmember at the establishment
  • American Express and the partners reserve the right to change the Terms and Conditions of any offer or withdraw such offer at any time without prior notice.
  • These Terms and Conditions are to be read in conjunction with the Corporate Cardmember agreement governing the usage of the Jet Airways American Express Corporate Card and may be deemed as the Terms and Conditions governing the Jet Airways American Express Corporate Cardmembership

JPMiles Earning and Transfer

  • The Welcome Gift of 10,000 JPMiles is available only in the 1st year of Cardmembership and on payment and realization of the Annual Fee. This Welcome Gift would be credited to the Card member’s Account 90 days after the card issuance date.
  • Cardmembers would earn 3 JPMiles for every INR 100/- spend on the Jet Airways American Express Corporate Card for all spend categories except on telecommunications, insurance, fuel and other utility services (Telecommunications includes providers of landline phones, mobile phones, internet services, cable and other pay TV services, and calling cCards. Fuel includes petrol, diesel, CNG from Oil Marketing Companies (OMCs). Other utility services include providers of household/domestic electricity, gas and water. These providers can be government departments and agencies including local, state, municipal organizations; public housing societies and apartment associations). Additionally, no JPMiles would be earned on Cash advance and other services (Express Cash, American Express Gift Cheque purchases, American Express Travel Gift Certificate purchases, Emergency Cheque Cashing, Cash Advance, American Express Traveler’s Cheque purchases, Foreign Exchange purchases in cash or on the Card and Balance Transfer) and Fees and charges (Any Annual fee on the Card, Surcharge or Transaction fee levied on any charge, Charges for dishonored cheques, Delinquency charges: late payment and collection charges, Foreign currency conversion charges and Overlimit charges).
  • Cardmembers would be eligible to earn 6 JPMiles for every INR 100/- spent on www.jetairways.com.
  • Cardmembers would be eligible to earn additional JPMiles for every INR 100/- spent at participating merchants over and above the existing JPMiles earned. Please log on to www.americanexpress.co.in/bonusrewards for the updated list of partners and Terms & Conditions.
  • 75% of the overall JPMiles earned by the Cardmember would be automatically transferred into the Cardmembers’ JetPrivilege Account and the remaining 25% would be automatically transferred into the Company-level Business Rewards+ Account with JetPrivilege on a monthly basis (except for the Welcome Gift where 100% of the miles would be transferred to the Cardmembers account). This automatic transfer would be done only once a month on a stipulated date. Requests for transfer of miles outside of this stipulated date would not be entertained. Redemption of JPMiles would be subject to JetPrivilege Terms and Conditions. For details, please visit jetairways.com.
  • The Cardmember would need to ensure that the information provided related to JetPrivilege number in the application form is valid and correct, as this information would be used to facilitate automatic transfer of JPMiles. Incorrect information would result in a delay in this automatic transfer.
  • If we do not receive the payment of the amount due shown on your monthly statement by the payment due date, then the JPMiles earned for that statement period will be forfeited. JPMiles so forfeited can be reclaimed by paying a reinstatement fee of Rs.350 per reinstatement or as mentioned in the Terms & Conditions as amended from time to time.
  • If payment for the Cardmember is overdue, then the automatic transfer of JPMiles to the respective JetPrivilege accounts would be suspended till the time the Card Account returns to a good standing.
  • In the event of the Card Cancellation or Deactivation (cancellation either initiated by the Cardmember or American Express), the automatic transfer of JPMiles to the respective JetPrivilege Accounts would be immediately suspended.
  • On termination of the JetPrivilege membership, benefits related to JPMiles would stop accruing.
  • Jet Airways reserves the right, strictly in accordance with the Terms and Conditions of the JetPrivilege Programme, to disqualify a Cardmember or a Company from the JetPrivilege Programme.

5% Discount on Online Bookings through Jet Airways Global Linker Programme(Exclusively available on revenue tickets booked on www.jetairways.globallinker.com)Offer Details :

  • Domestic flights - a minimum of 5% discount on base fare + YQ component of the fare.
  • International flights - a minimum of 5% discount on base component of the fare (The discount will be applicable on international flights originating from India only and if the payment is made in INR currency only. In the event the Cardmembers is trying to book any international flight originating out of India and the payment is in international currency, the online discount will not be applicable. For example if a Cardmember is booking Dubai-Mumbai on www.jetairways.globallinker.com (India country site) and the payment is to be made in AED then the discount will not be applicable).
  • Jet Airways American Express Corporate Cardmembers are entitled to receive a discount (“Offer”) for every revenue booking made online at jetairways.globallinker.com.
  • The online discount code entitles the Cardmember to receive a discount of 5% on one-way or return revenue ticket for travel on Jet Airways operated domestic and international flights.
  • The discount is available only for Jet Airways marketed and operated flights. Jet Airways marketed and other airline operated codeshare flights or interline travel booked or other airline standalone flights on www.jetairways.com/www.jetairways.globallinker.com is not eligible for the discount.
  • • The online discount is available only for travel across all Fare Choices in Economy cabin. Eligible Fare Choices on jetairways.globallinker.com are as follows – Flex, Classic, Saver and Deal. The online discount is not applicable on 9W*/OAL, Interline, Award Travel & Group Bookings
  • The online discount code is voluntarily transferable.
  • The discount promotion code can be redeemed only through jetairways.globallinker.com, India country site.
  • The online discount code will be available every time a Cardmember books revenue tickets using the Jet Airways American Express Corporate Card.
  • Under the online discount offer the Cardmember will have to bear remaining fare in excess of discounted 5%, along with additional charges such as fees, taxes, surcharges and other levies as applicable on the ticket at the time of booking and/or travel.
  • Payment of taxes/surcharges/applicable levies and ticketing must be done instantly at the time of availing the 5% discount.
  • Payment for balance fare and applicable taxes/surcharge/levies must be made using the Jet Airways American Express Corporate Card only.
  • This 5% discount cannot be combined with any other offer or discount at any time and no retro discount will be given.
  • Black-out periods or restrictions could apply.
  • All rules, terms and conditions of the booked fare / ticket will apply.
  • Once booked and ticketed under a particular guest name, the ticket is non - transferable.
  • If the ticket is cancelled, then the amount of refund will be less of the discount amount availed.
  • Cancellations / Refund / Reissues / changes will be subject to Jet Airways' ticketing policies and rules governing cancellation / refund / reissues / changes of fares, fees, taxes, surcharge, levies and any other applicable additional charges.
  • The discount code is available for use only through jetairways.globallinker.com. If the Cardmember cancels the ticket and makes a fresh booking through any other channel against the original booking then the benefit of the Offer will not be applicable.
  • All Jet Airways American Express Corporate Cardmembers waive any and all rights of claim with regards to the discount/offer against Jet Airways (India) Limited or Jet Privilege Private Limited.
  • The decision of Jet Airways (India) Limited and Jet Privilege Private Limited will be final and binding on all the Cardmembers availing this discount/offer and that the same is non-contestable.
  • Jet Airways (India) Limited, Jet Privilege Private Limited and American Express Banking Corp. reserve the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons.
  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways.
  • This Offer is subject to the applicable rules and regulations as may be in force in the respective jurisdictions/states.
  • This Offer is purely optional to people traveling on Jet Airways.
  • The carriage is subject to Jet Airways regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures.
  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai.
  • Payment of fees/service charges/all other amounts due from the Cardmembers to American Express from usage of the American Express Corporate Card by the Cardmember under this offer and/or otherwise will be governed by Cardmember agreement and MITC.
  • American Express does not hold any warrant or make any representation of the availability, delivery, quality, merchantability or suitability of offer and/or products/services under this offer and that Jet Airways shall be solely liable for the same.
  • Any dispute regarding the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the Card member in writing to Jet Airways directly and that American Express will not entertain any communication in this regard.
  • American Express Banking Corp. shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the Cardmember directly or indirectly, by use or non-use of products/services under this Offer.

Additional rebate in the form of JPMiles for your Company on Incremental Spending on Jet Airways and their codeshare partner airlines

Please refer to the Jet Airways rebate Terms and Conditions available on the Jet Airways American Express Corporate Card Account Agreement and Set-up Form for your Company

For detailed Terms and Conditions of the JetPrivilege Business Rewards+ Account and JetPrivilege Account please visit www.jetairways.com

Rebate on the Taj Hotels Resorts and Palaces, Vivanta by Taj Hotels & Resorts, the Gateway Hotels & Resorts and Ginger Hotels

Please refer to the Taj Group Terms and Conditions of Rebate for Clients available on the Jet Airways American Express Corporate Card Account Agreement and Set-up Form for you Company

Priority PassTM

  • The Priority Pass Card is not transferable and is only valid up to its date of expiry and when it has been signed by the Cardmember.
  • The Priority Pass Card is not a payment card nor is it proof of creditworthiness and attempts to use it as such could constitute fraud.
  • Admittance to the lounges is conditional upon presentation of a valid Priority Pass Card only. Payment Cards will not be accepted as substitutes for the Priority Pass Card.
  • Lounge visits are subject to a per person per visit charge, where applicable (depending upon membership plan).
  • Priority Pass Cardmembers and any accompanied by guest(s) will have to pay a Lounge Visit Fee of US$ 27 per person per visit which would automatically be charged to their Jet Airways American Express Corporate Card.
  • When presenting the Priority Pass Card on entering the lounge, lounge staff will either electronically scan or take an imprint of the Card and issue a 'Record of Visit' voucher or receipt to the Cardmember or make a log entry. Some lounges have electronic Card readers, which will take the Cardmember’s details off the magnetic strip on the reverse side of the Priority Pass Card. Where applicable, the Cardmember must sign the 'Record of Visit' voucher, or receipt, or sign the electronic reader (as applicable), which will also reflect the exact number of accompanying guests, if any, but does not show any per person per visit charge. The charge per visit for the Cardmember, where relevant, and that for any guests will be based on the 'Record of Visit' voucher/receipt/log submitted by the lounge operator.
  • Facilities vary by lounge.
  • For complete Terms and Conditions, please refer to the Priority Pass form or visit www.prioritypass.com.

25% Discount on Car Rentals from Avis

  • This offer is valid till December 31st, 2018.
  • All applicable taxes are excluded in the rates quoted. Interstate Tax, Toll etc to be borne by renter.
  • Fuel Inclusive of unlimited mileage within city limits.
  • For cancellation of Reservation, a Cancellation fee (25% of total charges) will apply in case the reservation is cancelled within 10 Hrs prior to the reporting time. Cancellation fee (50 % of total charges) will apply in case the reservation is cancelled within 5 Hrs prior to the reporting time. No refund would be given in case of No Show reservations. To avoid this fee, please cancel at least 10 hours in advance. Reservations may be cancelled online and subsequently by calling (Add city STD code)-33990099.
  • The refund will be done through payment gateway for credit into the relevant card and within 10 working days from the date of cancellation. The refund will be made after deduction of Credit Card charges @ 3.59% and applicable service tax @ 14.00%.
  • This offer is redeemable in India only and is applicable only on basic fares and not on tax charges.

Terms and Conditions for Jet Airways American Express Platinum Credit Card :

Annual / Renewal Fees:-

  • Annual Fees will be charged in first month’s credit card statement upon approval of your credit card and after completion of every 12 months thereon. JetPrivilege Platinum tier members will not be charged with Annual/Renewal Fees until they maintain their JetPrivilege Platinum tier
  • The Welcome benefits (Welcome Bonus JPMiles and Complimentary one way ticket ) will be available on payment of annual fees/renewal only

Complimentary Air Travel:-

  • Upon payment of First year and Renewal fees, Jet Airways American Express Platinum Credit Card members are entitled to receive a one-way base fare waived free ticket (“Offer”)
  • The free ticket code entitlement is for Jet Airways American Express Platinum Credit Card primary cardholders only
  • The free ticket code entitles the primary cardholder to receive a waiver of the base fare component on one-way revenue tickets for travel on Jet Airways domestic flights within India. The card holder will have to bear the charges such as taxes, surcharges and other levies as applicable on the ticket at the time of booking and/or travel
  • Tickets against free travel should be booked at least 14 days prior to the travel date. Seats under this offer are subject to availability. Jet Airways or American Express does not guarantee availability of seats under this Offer
  • Payment of other applicable components viz. surcharges, taxes, levies, fees etc will have to be borne by the cardholder
  • The payment for the amount must be made using the Jet Airways American Express Platinum Credit Card only
  • The free ticket code is applicable for a base fare waiver only on Deal Fare Choices in Economy for travel on Jet Airways Domestic flights within India.
  • The free ticket code is voluntarily transferable
  • The free ticket code is valid for six (6) months, for booking and travel (outbound and inbound), from the date of issue of the promotion code (both days inclusive)
  • The free ticket code will not be extended after the expiry of its validity date
  • Jet Airways will email the cardholder’s unique free ticket code on the email address as recorded in American Express Platinum credit card account within a period of 45 working days after the first charge taken by the cardmember on the Jet Airways American Express Platinum credit card
  • To avail of the base fare waiver each eligible card member will be given a unique promotion code which will be mentioned in the e-mail communication
  • The free ticket promotion code can be redeemed only through www.jetairways.com, India country site.
  • The card holder will need to enter the free ticket promotion code in the promotion field on www.jetairways.com.
  • The free ticket promotion code will be available for one time usage only and will become invalid upon utilization.
  • Payment of taxes/surcharges/fees/applicable levies and ticketing must be done instantly at the time of redeeming on www.jetairways.com.
  • In event a cardholder uses the free ticket promotion code of another Jet Airways American Express Platinum Credit card holder without the original owner’s consent then the cardholder who has utilized such codes will have to pay Jet Airways (India) Limited the amount of discount benefits availed against such codes.
  • The free ticket code entitles to a base fare waiver only on direct one way flights within India
  • Once booked and ticketed under a particular guest name, the ticket is non - transferable.
  • Once booked and ticketed, if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get the refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked.
  • If the ticket is cancelled, then the amount of refund will be less of the base fare amount which was waived off
  • Upon cancellation of the original booking, the free ticket code will be deemed utilized and will not be reinstated under any circumstances.
  • Cancellations/Refund/Reissues will be subject to Jet Airways ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and will be subject to other applicable additional charges
  • The card holder or guest cannot make new bookings against the cancelled booking and seek to re-utilize the free ticket code
  • In the event cardholder has availed of the free ticket promotion code issued to him at the time of enrollment/annual renewal and if the card holder wishes to close his/her credit card account with American Express then the annual fees will not be refunded to the card holder in case the fees have been paid. In case the fees have not been paid but the cardholder has utilized the free ticket code, then the cardholder will have to make payment for the amount of base fare waived off
  • Certain airports in India levy an airport development fee for every domestic travel. Such taxes are charged at the time of booking. Certain airports also levy additional charges at the time of actual travel. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies
  • All Card holders waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited
  • The decision of Jet Airways (India) Limited will be final and binding on all the card holders participating in this offer and that the same is non-contestable
  • Jet Airways (India) Limited and American Express reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons
  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways including the base fare waiver ticket offer available on the Jet Airways - American Express Platinum Credit Card
  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states
  • This Offer is purely optional to people traveling on Jet Airways
  • The carriage is subject to Jet Airways regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures
  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai
  • Payment of fees/service charges/all other amounts due from the card holder to American Express from usage of the Jet Airways American Express Platinum Credit Card by the card holder under this offer and/or otherwise will be governed by American Express terms and conditions and the card member terms and conditions
  • American Express does not hold any warrant or make any representation of the availability, delivery,quality,merchantability or suitability of offer and/or products/services under this offer and that Jet Airways shall be solely liable for the same
  • Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways directly and that American Express will not entertain any communication in this regard
  • American Express will not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer
  • Jet Airways or American Express will not be responsible in case the email address provided is incorrect or if the mail bounces back due to any reason

5% Online Discount:-

  • The discount will be applicable on international flights originating from India only and if the payment is made in INR currency only. In event if the cardholder is trying to book any international flight originating out of India and the payment is in international currency, the online discount will not be applicable. For example if a cardholder is booking Dubai-Bombay on jetairways.com (India country site) and the payment is to be made in AED then the discount will not be applicable
  • Jet Airways American Express Platinum Credit Card members are entitled to receive a discount of 5% Base Fare discount (“Offer”) for every revenue booking made online bookings at www.jetairways.com.
  • Jet Airways American Express Platinum Credit Card members will require to quote the promotion code “JTAMEX” in the “Promotion Code” field at the time of choosing his/her itinerary on jetairways.com/.
  • The online discount code entitles the cardholder to receive a discount of 5% on base fare on one-way or return revenue ticket for travel on Jet Airways’ domestic and international flights.
  • • The online discount is available only for travel across all Fare Choices in Economy cabin. Eligible Fare Choices on jetairways.com are as follows – Flex, Classic, Saver and Deal. The online discount is not applicable on 9W*/OAL, Interline, Award Travel & Group Bookings
  • The online discount code is voluntarily transferable.
  • The discount promotion code can be redeemed only through www.jetairways.com, India country site.
  • The online discount code will be available every time a cardholder books revenue tickets on www.jetairways.com, India country site.
  • Under the online discount offer; 5% of the base fare component of the ticket will be discounted. The cardholder will have to bear remaining base fare in excess of discounted 5%, along with additional charges such as fees, taxes, surcharges and other levies as applicable on the ticket at the time of booking and/or travel.
  • Payment of taxes/surcharges/applicable levies and ticketing must be done instantly at the time of redeeming on www.jetairways.com.
  • Payment for balance fare and applicable taxes/surcharge/levies must be made using the Jet Airways American Express Platinum Credit Card only.
  • Black-out periods or restrictions could apply.
  • Once booked and ticketed under a particular guest name, the ticket is non - transferable.
  • Once booked and ticketed if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get a refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked.
  • If the ticket is cancelled, then the amount of refund will be less of the discount amount availed.
  • Cancellations/Refund/Reissues will be subject to Jet Airways ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and any other applicable additional charges.
  • The discount code is available for use only through www.jetairways.com. If the cardholder cancels the ticket and makes a fresh booking through any other channel against the original booking then the benefit of the Offer will not be applicable.
  • Certain airports in India levy an airport development fee for every domestic/international travel. Such taxes are charged at the time of booking. Certain airports could also levy additional charges at the time of undertaking the journey. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies.
  • All Card holders waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited.
  • The decision of Jet Airways (India) Limited will be final and binding on all the card holders participating in this offer and that the same is non-contestable.
  • Jet Airways (India) Limited and American Express Corp. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons.
  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways including the base fare waiver ticket offer available on the Jet Airways American Express Platinum Credit Card.
  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states.
  • This Offer is purely optional to people traveling on Jet Airways.
  • The carriage is subject to Jet Airways regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures.
  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai.
  • Payment of fees/service charges/all other amounts due from the card holder to American Express from usage of the American Express Platinum Credit Card by the card holder under this offer and/or otherwise will be governed by American Express terms and conditions and the card member terms and conditions.
  • American Express does not hold any warrant or make any representation of the availability, delivery, quality, merchantability or suitability of offer and/or products/services under this offer and that Jet Airways shall be solely liable for the same.
  • Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways directly and that American Express will not entertain any communication in this regard.
  • American Express Corp. shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer.

Welcome Bonus JPMiles

  • Jet Airways American Express Platinum Credit cardholders will qualify for Welcome Bonus miles upon undertaking first spend transaction on his/her credit card
  • No minimum amount applicable for this Bonus. A spend transaction on additional cardholder’s account will qualify primary cardholder for First Swipe Bonus JPMiles
  • A spend transaction on supplementary cardholder’s account will qualify primary cardholder for First Swipe Bonus JPMiles
  • Welcome Bonus JPMiles will be credited to cardholder’s JetPrivilege account within a period of 45 working days post the first spend transaction on his/her credit card
  • Welcome Bonus JPMiles is a one-time bonus
  • Credit card fees and other applicable charges will not qualify for Welcome Bonus JPMiles

Annual Renewal Bonus:-

  • At the time of Annual Renewal on payment of the renewal fees, card holders will earn 5000 Bonus JPMiles post 90 days of annual card renewal date.
  • Annual Renewal Bonus JPMiles is a one-time bonus.
  • Credit card fees and other applicable charges will not qualify for Annual Renewal Bonus JPMiles.

Spends JPMiles:-

  • Jet Airways American Express Platinum Credit cardholders will qualify to earn Spends JPMiles upon undertaking spends transactions. Spends JPMiles will reflect in the cardholder’s JetPrivilege account within a period of 45 working days after the spend transaction on the credit card.
  • Supplementary credit cardholder’s Spends JPMiles will reflect into Primary cardholder’s JetPrivilege membership account.
  • In event of a spends transaction reversal proportionate Spends JPMiles will be negated from the card holder’s subsequent Spends JPMiles.

Online Bonus JPMiles:-

  • Cardholder earn Online Spends JPMiles upon purchase of revenue airline tickets on www.jetairways.com.
  • Online Spends Bonus JPMiles will reflect in the cardholder’s JetPrivilege account within a period of 45 working days after the transaction on the credit card Purchase of redemption tickets or any other merchandise apart from revenue.
  • Purchase of redemption tickets or any other merchandise apart from revenue tickets will not qualify for Online Bonus JPMiles.
  • Supplementary credit card holder’s Online Spends JPMiles will be credited into primary cardholder’s JetPrivilege membership account.
  • In event of a ticket cancellation proportionate Online Bonus JPMiles will be negated from the cardholder’s account.

Dedicated Check-In:-

  • Jet Airways American Express Platinum Credit Card holders will qualify for Dedicated check-in facility on Jet Airways flights.
  • This facility is available to primary cardholders only and on domestic flights only.
  • Card holder can avail of Dedicated check-in upon producing their credit card at.
  • Dedicated check-in counter is available only at metro stations in India, which includes Mumbai, Delhi, Chennai, Kolkata, Hyderabad and Bengaluru
  • Partner Airline or codeshare flights will not qualify for this facility.

Excess Baggage Allowance:-

  • For travel effective 17th Aug’16, Jet Airways American Express Platinum Credit Card holders will enjoy a revised complimentary excess check-in baggage allowance of 10 Kgs in Première and 5 Kgs in Economy cabins only on applicable Jet Airways flights within the Indian sub-continent. Applicability of the complimentary excess check-in baggage benefit will also be based on the Jet Airways Fare Choices booked wherein eligible cardholders booked to travel on the Deal Fare Choices in Economy will not be eligible for this benefit
  • Excess baggage waiver will not be applicable on ATR/ partner airline/ codeshare / international flights
  • Card holders can avail only higher of Excess Baggage Allowance on his/her credit card or JetPrivilege Tier Allowance. Card holders cannot club both the allowances

Priority Pass™ Membership:-

  • Jet Airways American Express Platinum Credit Card holders will qualify for the Priority Pass membership.
  • Card holders will receive the Priority Pass membership form in the credit card Welcome Kit, which they need to fill up and send to American Express at the address mentioned in the application form.
  • The Priority Pass annual membership fee of US$99 is waived for Jet Airways American Express Platinum Credit Card holders.
  • Lounge visits are subject to a per person visit charge. Priority pass cardholders/ any accompanying guest(s) will have to pay a lounge visit fee of US$27 per visit which would be charged to their Jet Airways American Express Platinum Credit Card.
  • When presenting priority pass card on entering the lounge, the lounge staff will take an imprint of the card and issue a “record of visit” voucher to the card holder or make a log entry. While it is the responsibility of the lounge staff to ensure a voucher imprint/log is made of the priority pass card, the card holder is responsible for ensuring the record of visit voucher/log reflects their own usage and that of any guests at the time of using the lounge.
  • For detailed list of Priority Pass lounges and complete terms & conditions, please visit www.prioritypass.com

American Express Lounge - Delhi and Mumbai:-

  • Only Basic Jet Airways American Express Platinum Credit Card members may access the American Express Lounge.
  • Applicable charges will be levied for any additional guest. The entry fee (whenever applicable) would be charged to your American Express Card.
  • To access the lounge, eligible Jet Airways American Express Platinum Credit Cardmembers must show their valid, unexpired Jet Airways American Express Platinum Credit Cardmembers along with airline ticket/boarding pass for travel on the same day.
  • Eligible Card members and guests must adhere to all house rules, terms and conditions of all American Express Lounge/s
  • Access to the Lounge is subject to availability
  • American Express is neither responsible nor guarantees the quality of the goods/services and nor is it liable for any defect or deficiency of goods or services provided by any third party
  • American Express shall not be liable whatsoever for any loss/damage/claim that may arise out of use or non-use of any goods or services availed by the Jet Airways American Express Platinum Credit Cardmember under this offer
  • All benefits provided at the American Express Lounge are subject to change and/or cancellation at any time without prior notice
  • Complimentary entry for accompanying children (below 12 years)
  • An authorization for an amount of INR 2/- will be charged on the Card for validation purposes

Other Lounges:-

  • Eligible Card members will get access to the respective Lounges and food & beverages as offered by Premium Port Management Company Pvt Ltd/ Devyani International Ltd /Believe Trade Link Private Limited
  • Any dispute with regard to the services availed at the lounge shall be directly taken up with the Lounge authorities and American Express shall have no liability whatsoever in this regard
  • Programme is open only for Card members carrying a valid Jet Airways American Express Platinum Credit Card issued in India. Only one entry per Cardmember will be permitted
  • An amount of INR 2/- will be charged on the card at the lounges which are entitled for complimentary access. This charge will be borne by the Basic Jet Airways American Express® Platinum Credit Card
  • The programme is applicable till August 31, 2016
  • The programme can be modified, amended, changed or revoked anytime by American Express without prior intimation
  • The access to lounges will be available on a first come first serve basis & subject to availability of space. Charges need to be paid via American Express Card
  • Respective lounges reserve the right to admission to the lounges and their premises
  • Lounges can modify their lounge services, operational hours, rates without any prior intimation
  • All taxes are as on date and subject to modification without prior notice

Terms and Conditions for Jet Airways ICICI Bank Co-Brand Credit Cards:

Joining/ Annual Fees:

  • Joining Fees will be charged in first month’s Credit Card statement upon booking of your Credit Card and Annual fees will be charged after completion of every anniversary year thereon
  • JetPrivilege Platinum tier members will not be charged with Joining/Annual Fees till they maintain their JetPrivilege Platinum tier i.e. at the time of joining and at the time of anniversary date, the JetPrivilege member should be a JetPrivilege Platinum tier member.

Joining / Renewal Benefits:

  • Card members will qualify for Joining/Renewal Benefits (applicable as per the Card variant) on payment of Joining/Annual Fee.
  • Joining Benefit of bonus JPMiles on enrolment shall be credited to the Cardholder’s designated JetPrivilege account within a minimum of 30 working days post payment of the Joining Fee and if the Cardholder’s Account is not Delinquent or cancelled at the time of such credit or any other times.
  • Renewal Benefit of bonus JPMiles on renewal of the Card at the end of every anniversary year from date of Card set up shall be credited to the Cardholder’s JetPrivilege account within 30 working days of such renewal after the Cardholder has made a payment for the renewal fees and if the Cardholder’s Account is not Delinquent or cancelled at the time of renewal or at the time of such credit or at any other time.
  • The Joining/Renewal benefits of Complimentary Air ticket (applicable on Jet Airways ICICI Bank Sapphiro and Jet Airways ICICI Bank Rubyx Credit Cards) and bonus JPMiles (applicable as per the Card variant) will not be available if Jet Airways ICICI Bank Credit Card members’ Joining/Annual Fees are waived off for any reason. Exception:
    • JetPrivilege Platinum members whose Joining Fees is waived off shall receive Joining Benefits (applicable as per the Card variant) on first swipe of the Credit Card and Renewal Benefits (applicable as per the Card variant) each year from 2nd year onwards
    • Joining Benefits will be credited within 30 working days upon creation of primary Cardholder’s statement capturing first swipe transaction. No time limit from Card set up is applicable for first swipe. No minimum transaction amount is applicable for the first swipe.
    • Renewal Benefits will be credited within 30 working days of the completion of each anniversary year of the Card.

Complimentary Air Ticket:

  • Upon payment of Joining and Annual Fees, Jet Airways ICICI Bank Sapphiro and Jet Airways ICICI Bank Rubyx Credit Card members are entitled to receive a one-way base fare waived free ticket (“Offer”)
  • In case of member subscribing to both the Visa and American Express Credit Card variants, the card member will be entitled to only one free ticket benefit.
  • The free ticket code entitlement is for Jet Airways ICICI Bank Sapphiro and Jet Airways ICICI Bank Rubyx Credit Card primary card members only.
  • The free ticket code entitles the primary card member to receive a waiver of the base fare component on one-way economy class revenue ticket for travel on Jet Airways’ domestic flights within India. The card member will have to bear the charges such as taxes, surcharges and other levies as applicable on the ticket at the time of booking and/or travel
  • Tickets against free travel should be booked at least 14 days prior to the travel date. Seats under this offer are subject to availability. Jet Airways or ICICI Bank Ltd. does not guarantee availability of seats under this Offer
  • Payment of other applicable components viz. surcharges, taxes, levies, fees etc will have to be borne by the card member
  • The payment for the amount must be made using the Jet Airways ICICI Bank Sapphiro or Jet Airways ICICI Bank Rubyx Credit Card only
  • The free ticket code is applicable for a base fare waiver only on Deal Fare Choices in Economy for travel on Jet Airways flights within India.
  • The free ticket code is voluntarily transferable
  • The free ticket code is valid for six (6) months, for booking and travel (outbound and inbound), from the date of issue of the promotion code (both days inclusive)
  • The free ticket code will not be extended after the expiry of its validity date
  • JetPrivilege will email the card member’s unique free ticket code on the email address as recorded in ICICI Bank credit card account within a period of 30 working days after receipt of the credit card fees
  • JetPrivilege or ICICI Bank Ltd. will not be responsible in case the email address provided is incorrect or if the mail bounces back due to any reason
  • To avail of the base fare waiver, each eligible card member will be communicated given a unique promotion code which will be mentioned in the e-mail communication sent by JetPrivilege
  • The free ticket promotion code can be redeemed only through www.jetairways.com, India country site
  • The card member will need to enter the free ticket promotion code in the promotion field on www.jetairways.com
  • The free ticket promotion code will be available for one time usage only and will become invalid upon utilization
  • Payment of taxes/surcharges/fees/applicable levies and ticketing must be done instantly at the time of redeeming on www.jetairways.com
  • In event a card member uses the free ticket promotion code of another Jet Airways ICICI Bank Credit card member without the original owner’s consent then the card member who has utilized such codes will have to pay Jet Airways (India) Limited the amount of discount benefits availed against such codes
  • The free ticket code entitles to a base fare waiver for one-way segment without any break in journey.
  • Once booked and ticketed under a particular guest name, the ticket is non - transferable
  • Once booked and ticketed, if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get the refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked
  • If the ticket is cancelled, then the amount of refund will be less of the base fare amount which was waived off
  • Upon cancellation of the original booking, the free ticket code will be deemed utilized and will not be reinstated under any circumstances
  • Cancellations/Refund/Reissues will be subject to Jet Airways ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and will be subject to other applicable additional charges
  • The card member or guest cannot make new bookings against the cancelled booking and seek to re-utilize the free ticket code
  • In the event card member has availed of the free ticket promotion code issued to him at the time of enrolment/annual renewal and if the card member wishes to close his/her credit card account with ICICI then the annual fees will not be refunded to the card member.
  • Certain airports in India levy an airport development fee for every domestic travel. Such taxes are charged at the time of booking. Certain airports also levy additional charges at the time of actual travel. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies
  • All Card members waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited
  • The decision of Jet Airways (India) Limited will be final and binding on all the card members participating in this offer and that the same is non-contestable
  • Jet Airways (India) Limited, JetPrivilege Private Limited and ICICI Bank Ltd. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons
  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways and JetPrivilege including the base fare waiver ticket offer available on the Jet Airways - ICICI Bank Credit Card
  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states
  • This Offer is purely optional to people traveling on Jet Airways
  • The carriage is subject to Jet Airways regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures
  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai
  • Payment of fees/service charges/all other amounts due from the card member to ICICI Bank Ltd. from usage of the ICICI Bank Credit Card by the card member under this offer and/or otherwise will be governed by ICICI terms and conditions and the card member terms and conditions
  • Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways directly and that ICICI will not entertain any communication in this regard
  • ICICI Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card member directly or indirectly, by use or non-use of products/services under this Offer

Spends JPMiles:

  • Cardholders will qualify to earn Spends JPMiles upon undertaking spends transactions
  • Spends JPMiles will be categorized basis domestic spends, international spends and Bonus JPMiles earned on account of spends on www.jetairways.com and credited accordingly (applicable as per the Card variant)
  • Online spends on www.jetairways.com will not be categorized between domestic and international spends and will earn JPMiles only basis the domestic earn rate(applicable as per the Card variant)
  • Spends JPMiles will reflect within a period of 30 working days after your monthly Card statement is generated
  • Cardholders’ Spends JPMiles will reflect into Primary Cardholders’ JetPrivilege membership account
  • In event of a spends transaction reversal, proportionate Spends JPMiles will be negated from the card member’s subsequent Spends JPMiles
  • Bonus JPMiles earned on account of transactions by the card member on www.jetairways.com and will credit directly to the JetPrivilege membership account linked to the Jet Airways ICICI Bank Co-brand Credit card. These Bonus JPMiles will not reflect in the credit card statement of the Jet Airways ICICI Bank Co-brand credit card.

5% Online Discount:

  • The online discount is available only for travel across all Fare Choices in Economy cabin. Eligible Fare Choices on www.jetairways.com are as follows – Flex, Classic, Saver and Deal. The online discount is not applicable on 9W*/OAL, Interline, Award Travel and Group Bookings.
  • Jet Airways ICICI Bank Sapphiro, Jet Airways ICICI Bank Rubyx Credit Card members are entitled to receive a discount of 5% on Base Fare (“Offer”) for every domestic / international revenue booking made for online bookings at www.jetairways.com.
  • The online discount will be applicable on international flights originating from India only and if the payment is made in INR currency only. In event if the cardholder is trying to book any international flight originating out of India and the payment is in international currency, the online discount will not be applicable. For example if a cardholder is booking Dubai-Bombay on jetairways.com (India country site) and the payment is to be made in AED then the discount will not be applicable.
  • In the event of a date change if the cardholder amends the original booking through "Manage Booking" module on jetairways.com, 5% discount on Base Fare applied on the original ticket will not be carried forward to the revised ticket. In order to avail the discount ,the cardholder will have to cancel the original booking and make a fresh booking with the discount code "JTICICI".
  • Jet Airways ICICI Bank Sapphiro, Jet Airways ICICI Bank Rubyx Credit Card members will require to quote the promotion code “JTICICI” in the “Promotion Code” field at the time of choosing his/her itinerary on www.jetairways.com
  • The online discount code entitles the cardholder to receive a discount of 5% on base fare on one-way or return revenue tickets for travel on Jet Airways domestic and international flights
  • The discount is available only for Jet Airways marketed flights. Jet Airways marketed and other airline operated codeshare flights or interline travel booked on www.jetairways.com is not eligible for the discount
  • If a Jet Airways ICICI Bank co-branded credit cardholder is attempting to book a return journey under the promo Code “JTICICI”, then both the legs of his/her journey have to be booked in fare classes eligible under this discount.
  • The online discount code is voluntarily transferable
  • The discount promotion code can be redeemed only through www.jetairways.com India country site
  • The online discount code will be available every time a cardholder books revenue tickets on www.jetairways.com India country site
  • Under the online discount offer; 5% of the base fare component of the ticket will be discounted. The cardholder will have to bear remaining base fare in excess of discounted 5%, along with additional charges such as fees, taxes, surcharges and other levies as applicable on the ticket at the time of booking and/or travel
  • Payment of taxes/surcharges/applicable levies and ticketing must be done instantly at the time of redeeming on www.jetairways.com
  • Payment for balance fare and applicable taxes/surcharge/levies must be made using the Jet Airways - ICICI Bank Sapphiro or Jet Airways ICICI Bank Rubyx Credit Card only
  • Black-out periods or restrictions could apply
  • Once booked and ticketed under a particular guest name, the ticket is non - transferable
  • Once booked and ticketed if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get a refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked
  • If the ticket is cancelled, then the amount of refund will be less of the discount amount availed
  • Cancellations/Refund/Reissues will be subject to Jet Airways ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and any other applicable additional charges
  • The discount code is available for use only through www.jetairways.com. If the cardholder cancels the ticket and makes a fresh booking through any other channel against the original booking then the benefit of the Offer will not be applicable
  • Certain airports in India levy an airport development fee for every domestic/international travel. Such taxes are charged at the time of booking. Certain airports could also levy additional charges at the time of undertaking the journey. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies
  • All Card members waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited
  • The decision of Jet Airways (India) Limited will be final and binding on all the card members participating in this offer and that the same is non-contestable
  • Jet Airways (India) Limited, JetPrivilege Private Limited and ICICI Bank Ltd. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons
  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways including the base fare waiver ticket offer available on the Jet Airways - ICICI Bank Credit Card
  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states
  • This Offer is purely optional to people traveling on Jet Airways
  • The carriage is subject to Jet Airways and JetPrivilege regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways and JetPrivilege policies and procedures
  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai
  • Payment of fees/service charges/all other amounts due from the card holder to ICICI Bank Ltd. from usage of the ICICI Bank Credit Card by the card holder under this offer and/or otherwise will be governed by ICICI terms and conditions and the card member terms and conditions
  • Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways directly and that ICICI will not entertain any communication in this regard
  • ICICI Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer

Dedicated Check-In:

  • This facility is available to primary Jet Airways ICICI Bank Sapphiro Credit Card members only for travel on Jet Airways flights within India and only at metro stations in India, which includes Mumbai, Delhi, Chennai, Kolkata, Hyderabad and Bengaluru.
  • Card member can avail of Dedicated check-in upon producing their credit card at Dedicated check-in counter.
  • Partner Airline or codeshare flights will not qualify for this facility.

Excess Baggage Allowance:

  • For travel effective Aug 17,2016, Jet Airways ICICI Bank Sapphiro Credit Card members will enjoy a revised complimentary excess check-in baggage allowance of 10 kgs in Première and 5 kgs in Economy cabins only on applicable Jet Airways flights within the Indian sub-continent. Applicability of the complimentary excess check-in baggage benefit will also be based on the Jet Airways Fare Choices booked wherein eligible cardholders booked to travel on the Deal Fare Choices in Economy will not be eligible for this benefit.
  • Excess baggage waiver will not be applicable on ATR / partner airline / codeshare / international flights.
  • Card members can avail only higher of Excess Baggage Allowance on his / her credit card or JetPrivilege Tier Allowance. Card members cannot club both the allowances.
  • Card member who may also be either a Platinum, Gold or Silver tier member, the higher of the two baggage allowances will apply and not cumulative of the two. Hence a card member who is a Platinum member will be entitled to only 20 kgs (additional baggage allowance benefit for the Platinum Tier members) of additional baggage allowance and not 20 kgs + 10 kgs = 30kgs.

JPMiles Capping:

  • Miles cap (as per Card variant) is valid for every anniversary year and will be reset at the end of the year from date of Card set up.
  • Cardholders can pay an additional uncapping annual fee of INR 7500 every year to avail the facility of uncapped miles earning.
  • Miles capping is only applicable for miles earned through spends on the Card and does not include miles earned as joining bonus or pre-booking bonus.

Terms and Conditions for Jet Airways ICICI Bank Business Advantage Card:

Definitions and Interpretation

    • “Corporate Co-brand Credit Card” or “Jet Airways ICICI Bank Business Advantage Card” means a card issued to Business or its Employees by ICICI Bank and bearing the name and logo of Jet Airways or JetPrivilege and ICICI Bank Ltd.
    • “Jet Airways GlobalLinker” or “GlobalLinker” means a digital sales platform (www.jetairways.globallinker.com) which provides Small and Medium Enterprises (SME’s) the ability to sign up for free to the program, gain efficiency using business tools offered on the platform, build business network virtually through making new business connections, use as a market place to transact (buy and sell) and gain from preferential pricing and specially packaged products from leading organizations (affiliate partners) viz, ICICI Bank, insurance companies, technology companies, service companies, etc.), including for their business travel on Jet Airways.
    • “Qualifying Expenditure” or “Qualifying Expenses” means the spends on the Corporate Co-brand Credit Card which accrue JPMiles to the Carded Member and Business as per the MSRM and as more specifically mentioned by ICICI Bank.
    • “Miles Split Ratio Module” means the ratio offered by the Banking Partner in which the JPMiles on Qualifying Expenses are split between the Carded Member and the Business.
    • “Carded Member/s” or “Cardholder” means a Member who is the Employee of the Business to whom a Corporate Co-brand Credit Card is issued by the Banking Partner at the request of the Business, and whose name is printed on the front of the Corporate Co-brand Credit Card
    • “Business Account” means the membership account in the Business Rewards+ Programme for which a unique account number is issued to the Business by JetPrivilege and the Business earns JPMiles under the Business Rewards+ Programme

 

Joining/ Annual Fees

    • Joining Fees will be charged in first month’s Credit Card statement upon booking of your Credit Card and Annual fees will be charged after completion of every anniversary year thereon.

 

Joining/ Renewal Benefits

    • Cardholder’s will qualify for joining/Renewal benefits on payment of Joining/ Annual Fee.
    • Joining Benefit of bonus JPMiles on enrolment shall be credited to the Cardholder's designated JetPrivilege account within 30-45 working days post payment of Joining Fee and if the Cardholder’s Account is not delinquent or cancelled at the time of such credit or any other items.
    • Renewal Benefit of bonus JPMiles on renewal of the Card at the end of every anniversary year from date of Card set up shall be credited to the Cardholder’s JetPrivilege Membership account within 30-45 working days of such renewal after a Cardholder has made a payment for the renewal fees and if Cardholder’s Account is not delinquent or cancelled at the time of renewal or at the time of such credit or at any other time.
    • Exception
      1. Joining benefits will be credited within 30-45 working days upon creation of primary Cardholder’s statement capturing first swipe transaction. No time limit from Card set up is applicable for first swipe. No minimum transaction amount is applicable for the first swipe.
      2. Renewal Benefits will be credited within 30-45 working days of the completion of each anniversary year of the Card.

       

      Spends JPMiles

    • Cardholders will earn JPMiles on Qualifying Expenses upon undertaking spends transactions.
    • JPMiles earned on Qualifying Expenses will be categorized basis domestic spends, international spends and Online spends done upon purchase of revenue airline tickets on www.jetairways.com or www.jetairways.globallinker.com and credited accordingly.
    • Online spends upon purchase of revenue tickets on www.jetairways.com or www.jetairways.globallinker.com will not be categorized between domestic and international spends and will earn additional JPMiles
    • JPMiles on Qualifying Expenses will reflect within a period of 30- 45 working days after your monthly card statement is generated.
    • Cardholder’s JPMiles earned on Qualifying Expenses will be split according to Miles Split Ratio Module (MSRM) as decided by the Business at the time of card setup. JPMiles will reflect into Primary Cardholder’s JetPrivilege Membership Account and the Business Account of the Corporate.
    • In event of a reversal of spends earned on Qualifying Expenses, proportionate JPMiles will be negated from the respective Cardholder’s JetPrivilege Membership Account and the Business Account as per the Miles Split Ratio Module (MSRM).

 

Miles Split Ratio Module

    • Jet Airways ICICI Bank Business Advantage card will be available in the following Miles Split Ratio Modules (MSRM) for the Business:
    • i. 25:75 where 25% of the JPMiles earned on Qualifying Expenses by the carded member will be credited into the carded member's JetPrivilege Membership account and 75% of the JPMiles earned on Qualifying Expenses will be credited into the Business Account.
    • ii. 50:50 where 50% of the JPMiles earned on Qualifying Expenses by the carded member will be credited into the carded member's JetPrivilege Membership account whereas 50% of the JPMiles earned on Qualifying Expenses by the carded member will be credited into the Business Account.
    • iii. 75:25 where 75% of the JPMiles earned on Qualifying Expenses by the carded member will be credited into the carded member's JetPrivilege Membership account whereas 25% of the JPMiles earned on Qualifying Expenses by the carded member will be credited into the Business Account.
    • MSRM once opted by the Business cannot be altered

 

5% discount on GlobalLinker

    • All Jet Airways ICICI Bank Business Advantage Credit Card members will be enrolled on the Jet Airways GlobalLinker platform. An upfront airline discount (5% discount on base fare & YQ for domestic flights and on base fare for international flights) benefit for online bookings will be available only through the GlobalLinker Platform i.e. on the website www.jetairways.globallinker.com only. Members will also be entitled to other benefits offered through the Jet Airways GlobalLinker platform as a result of being Jet Airways GlobalLinker members.
    • The online discount is available only for travel across all Fare Choices in Economy cabin. Eligible Fare Choices on www.jetairways.com are as follows – Flex, Classic, Saver and Deal. The online discount is not applicable on 9W*/OAL, Interline, Award Travel & Group Bookings.
    • Terms and Conditions for 5% discount
    • Offer:
    • Domestic flights – a minimum of 5% discount on base fare + YQ component of the fare
    • International flights – a minimum of 5% discount on base component of the fare

 

Terms and Conditions:

    • The discount will be applicable on international flights originating from India only and if the payment is made in INR currency only. In the event the cardholder is trying to book any international flight originating out of India and the payment is in international currency, the online discount will not be applicable. For example if a cardholder is booking Dubai-Bombay on jetairways.com (India country site) and the payment received in AED then the discount will not be applicable.
    • Jet Airways ICICI Bank Business Advantage Card members are entitled to receive a discount (“Offer”) for every revenue booking made online at www.jetairways.globallinker.com.
    • The online discount entitles the cardholder to receive a discount of 5% on one-way or return revenue ticket for travel on Jet Airways operated domestic and international flights.
    • The discount is available only for Jet Airways marketed and operated flights. Jet Airways marketed and other airline operated codeshare flights or interline travel booked or other airline standalone flights on www.jetairways.com or www.jetairways.globallinker.com is not eligible for the discount.
    • The online discount is voluntarily transferable.
    • The discount can be redeemed only through www.jetairways.globallinker.com, India country site.
    • The online discount will be available every time a cardholder books revenue tickets using the Jet Airways ICICI Bank Business Advantage Card.
    • Under the online discount offer the cardholder will have to bear remaining fare in excess of discounted 5%, along with additional charges such as fees, taxes, surcharges and other levies as applicable on the ticket at the time of booking and/or travel.
    • Payment of taxes/surcharges/applicable levies and ticketing must be done instantly at the time of availing the 5% discount.
    • Payment for balance fare and applicable taxes/surcharge/levies must be made using the Jet Airways ICICI Bank Business Advantage Card only.
    • This 5% discount cannot be combined with any other offer or discount at any time and no retro discount will be given.
    • Black-out periods or restrictions could apply
    • All rules, terms and condition of the booked fare / ticket will apply
    • Once booked and ticketed under a particular guest name, the ticket is non - transferable
    • If the ticket is cancelled, then the amount of refund will be less of the discount amount availed
    • Cancellations/Refund/Reissues/changes will be subject to Jet Airways’ ticketing policies and rules governing cancellation/refund/reissues/changes of fares, fees, taxes, surcharge, levies and any other applicable additional charges
    • The discount is available for use only through jetairways.globallinker.com. If the Jet Airways ICICI Bank Business Advantage Card member cancels the ticket and makes a fresh booking through any other channel against the original booking then the benefit of the Offer will not be applicable
    • All Jet Airways ICICI Bank Business Advantage Card member waive any and all rights of claim with regards to the discount/offer against Jet Airways (India) Limited or Jet Privilege Private Limited.
    • The decision of Jet Airways (India) Limited and Jet Privilege Private Limited will be final and binding on all the card holders availing this discount/offer and that the same is non-contestable
    • Jet Airways (India) Limited, Jet Privilege Private Limited and ICICI BANK reserve the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at any time without prior notice of giving any reasons
    • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways/ GlobalLinker including the base fare waiver ticket offer available on the Jet Airways ICICI Bank Business Advantage Card.
    • This Offer is subject to the applicable rules and regulations as may be in force in the respective jurisdictions/states
    • This Offer is purely optional to people traveling on Jet Airways
    • The carriage is subject to Jet Airways/ GlobalLinker regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways/ GlobalLinker policies and procedures
    • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai
    • Payment of fees/service charges/all other amounts due from the card holder to ICICI Bank Ltd. from usage of the Jet Airways ICICI Bank Business Advantage Card by the Credit Card member under this offer and/or otherwise will be governed by ICICI BANK terms and conditions and the card member terms and conditions
    • ICICI Bank does not hold any warrant or make any representation of the availability, delivery, quality, merchantability or suitability of offer and/or products/services under this offer and that Jet Airways shall be solely liable for the same
    • Any dispute regarding the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways directly and that ICICI BANK will not entertain any communication in this regard
    • ICICI Bank shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the Jet Airways ICICI Bank Business Advantage Card member directly or indirectly, by use or non-use of products/services under this Offer

 

Rebates

    • These Terms and Conditions form the basis for the provision of Rebates to Business who purchase revenue tickets on eligible. Flights using Co-brand Cards and who qualify for Rebates under these Terms and Conditions.
    • By participating in the Jet Airways Rebate program, a Business accepts these Terms and Conditions. If the Business does not wish to accept these Terms and Conditions or participate in the program, the Business must request ICICI BANK or Jet Privilege Private Limited to remove it from the Business Rewards Plus Programme.

1. Definitions

    • In these Terms and Conditions unless the context otherwise requires:
    • 1.1 Account means the account of a Business with ICICI BANK, on which Co-brand Cards are issued;
    • 1.2 ICICI BANK means a company incorporated under the Companies Act, 1956 and a banking company within the meaning of the Banking Regulation Act, 1949.
    • 1.3 Cardmember or Cardholder means the individual to whom a Co-brand Card is issued at the request of the Business, and whose name is printed on the front of the Co-brand Card;
    • 1.4 SME Co-branded Card or Credit Card means an ICICI BANK Card issued by ICICI BANK in India to a resident in India for use, interalia, as per the existing applicable laws and regulations which will be marketed under the name and style of Jet Airways ICICI Bank Business Advantage Credit Card.
    • 1.5 Business means the company or business, other than ICICI Bank or JetPrivilege, to which a Co-brand Card is issued;
    • 1.6 Eligible Flights means domestic and international flights operated by Jet Airways with a Jet Airways (9W) flight number including codeshare flights operated by Jet Airways codeshare partners;
    • 1.7 Qualifying Activity means an activity on Eligible Flights which have been undertaken (travelled/flown) and excludes activity on Eligible Flights are booked and ticketed but not undertaken (travelled/flown)
    • 1.8 Qualifying Spend means base fare amount charged to the Account in a Rebate Year for purchase of revenue tickets on Eligible Flights of Jet Airways where the amount paid is in Indian Rupees but excludes:
        1. 1.8.1 fares that are charged to Jet Airways’ merchant account with ICICI BANK for which a ticket number is not supplied by the travel agency or Jet Airways to ICICI BANK using standard submission processes;
        2. 1.8.2 Fares where the Cardholder while flying Eligible Flights does not quote his/her JetPrivilege number at the time of booking and checking-in for the flight.
        3. 1.8.3 Fuel Surcharge, Congestion Surcharge, Airport or User Development Fees, Convenience Charges and all other applicable taxes/levies.

       

    • 1.9 Jet Airways means a scheduled airline in India, operating air transport services both in India and abroad under the airline code 9W
    • 1.10 Jet Airways means Jet Airways (India) Limited;
    • 1.11 Jet Airways Rebates or Rebates means rebates JetPrivilege provides to Business under these Terms and Conditions;
    • 1.12 Rebate Report means a periodic report of the Business’s Rebate entitlement provided by JetPrivilege to the Business.
    • 1.13 Rebate Year means the period of 12 months in relation to which the annual Rebate is calculated, as determined by ICICI Bank and notified to the Business;
    • 1.14 Terms and Conditions means these terms and conditions, as amended from time to time.

 

2. Changes to Rebate Program

    • 2.1 JetPrivilege and ICICI Bank reserve the right at all times to make any changes to these Terms and Conditions and the Jet Airways Rebates, including but not limited to: changes by JetPrivilege to:
      1. 2.2.1 the Qualifying Spends Slab and corresponding Rebate Value in form of JPMiles accrual;
      2. 2.2.2 Qualifying Spend; and
      3. 2.2.3 Changes by JetPrivilege and ICICI Bank to the timing, method of calculation, and form of payment of Rebates.
    • 2.2 JetPrivilege and ICICI Bank will advise Business of any changes to these Terms and Conditions in a manner determined by them, but will not be liable in any way for any failure to do so.
    • 2.3 Without limiting this clause 3 in any way, a Business will be taken to have received notice of any changes to these Terms and Conditions if JetPrivilege or ICICI Bank notifies the Business of the change by any method, including but not limited to by providing notice to the address provided by the Business to JetPrivilege or ICICI Bank and/or by posting details of the changes on the ICICI Bank website.

 

3. Breach of Terms and Conditions

 

    • 3.1 Any breach of these Terms and Conditions or the terms and conditions of ICICI Bank governing use of SME Co-branded Cards by a Business or Cardholder, whether intentional or otherwise, may result in suspension or termination of Rebates without liability at the discretion of JetPrivilege and ICICI Bank.
    • 3.2 JetPrivilege and ICICI Bank reserve the right to reverse or cancel any Rebates credited to a Business incorrectly, not in accordance with, or in breach of these Terms and Conditions at any time without liability.

 

4 Business and Cardholder Obligations

    • 4.1 A Business or Cardholder must not:
      1. 4.1.1 Abuse any benefits, facilities, services or arrangements accorded to the Business or Cardholder by JetPrivilege or ICICI Bank;
      2. 4.1.2 Act in any way which is likely to be detrimental to the interests of ICICI Bank or JetPrivilege;
      3. 4.1.3 Supply or attempt to supply misleading information, or make any misrepresentation to ICICI Bank or JetPrivilege; or
      4. 4.1.4 Act in any way which in JetPrivilege or ICICI Bank’ reasonable opinion breaches or is likely to breach these Terms and Conditions or is inconsistent with the intent of these Terms and Conditions.
    • 4.2 Business and Cardholders must comply with these Terms and Conditions, and the terms and conditions of ICICI Bank governing use of Co-brand Cards, at all times.

 

5 Eligibility for JetPrivilege Rebates

    • 5.1 JetPrivilege Rebates are provided to Business. Rebates are not provided to individual Cardholders.
    • 5.2 JetPrivilege Rebates are not available in conjunction with any other direct corporate agreement between Jet Airways and the Business in relation to Jet Airways fares. This does not apply to rebates or discounts offered to Business by a travel agent or travel manager on their own behalf and not on behalf of Jet Airways. JetPrivilege will determine finally whether a Business is ineligible for a Rebate under this clause.
    • 5.3 Travel agents are not eligible for JetPrivilege Rebates under these Terms and Conditions.

 

6 Calculation and Issuance of JetPrivilege Rebates

    • 6.1 The rebate earned by the Business will be issued in the form of JPMiles as per the grid below:

 

Qualifying Spends Slab (INR)Rebate Value
Qualifying Spends Slab (INR) Up to INR 500,000 Rebate ValueUp to 11,500 JPMiles
Qualifying Spends Slab (INR) Between INR 500,001 to INR 1,000,000 Rebate Value17,000 to 35,000 JPMiles
Qualifying Spends Slab (INR) Between INR 1,000,001 to INR 1,500,000 Rebate Value46,500 to 70,000 JPMiles
Qualifying Spends Slab (INR) Between INR 1,500,001 to INR 2,000,000 Rebate Value87,000 to 1,16,000 JPMiles
Qualifying Spends Slab (INR) INR 2,000,001 and above Rebate ValueOver 1,39,500 JPMiles
    • 6.2 Unless otherwise notified in accordance with these Terms and Conditions, Rebates are provided annually in arrears after the commencement of the Rebate Year. The Rebate Year starts when the Business’s Account has been set up in the ICICI Bank commercial card systems and JetPrivilege system, as advised to the Business by ICICI Bank in the Rebate Report. The first Rebate Year may be slightly longer than 365 days, depending on the Business’s set up date.
    • 6.3 Rebates will be issued in the form of JPMiles and will be valid as per the terms and conditions of the JetPrivilege programme.
    • 6.4 Redemption of JPMiles will be as per the benefits offered under the JetPrivilege programme and will be further governed per its terms and conditions.

 

7. Exclusions and Adjustments

    • 7.1 Rebates are not applicable to charges on ICICI Bank Cards other than Jet Airways ICICI Bank Business Advantage Card. No charges made prior to the issue of the Corporate Co-brand Credit Card under this agreement will be included.
    • 7.2 Rebate calculations are based on the Cardholder quoting the Jet Privilege number while flying Eligible Flights and on completion of eligible flights
    • 7.3 Any claim that a Rebate has been incorrectly calculated must be received by ICICI Bank within 3 months after the Rebate Report is issued. Failure to make a claim within that period constitutes acceptance of the Rebate and no later claim will be considered.

 

8. Disclosure of Information

    • 8.1 It is a condition of the Rebate scheme that Business consent and authorize JetPrivilege and ICICI Bank to exchange and use information regarding their Accounts and the use of SME Co-branded Card issued on their Accounts for the purposes of-
      1. 8.1.1 calculating eligibility for and providing Rebates;
      2. 8.1.2 research, marketing, product development and planning;
      3. 8.1.3 marketing their products or services or the products or services of their related bodies corporate; and
      4. 8.1.4 Any third party providing services to JetPrivilege or ICICI Bank in connection with the administration of Rebates or SME Co-branded Card.
    • This information may be transferred to or from India for these purposes. If the Business does not provide all or any part of the requested information, the services provided by JetPrivilege or ICICI Bank may be affected.
    • Only the authorized representative/s of the Business named on the Account will be entitled to access Account information. Each Cardholder will be entitled to access information about the SME Co-branded Card issued to him or her, but not information about Rebates. However, JetPrivilege and ICICI Bank do comply with validly served and executed court orders and subpoenas and cooperate with investigations by state and federal agencies in accordance with the respective internal policies. Under these circumstances, or where otherwise required by law, your Account information may be shared with others with or without your knowledge or consent.

 

9. Rebate Reporting

    • 9.1 JetPrivilege will provide access to online Rebate Reports to the Business at a frequency and by such methods as JetPrivilege and ICICI Bank may determine and agree from time to time.

 

10. General

    • 10.1 Rebates will not be exchanged for any other form of consideration, pooled with other Rebates or benefits, or issued to anyone other than the Business.
    • 10.2 Nothing in these Terms and Conditions affects any rights a Business or Cardholder may have and which by law may not be excluded under any statute.
    • 10.3 If part or all of any provision of these Terms and Conditions is illegal, invalid or unenforceable, it will be:
        1. 10.3.1 read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible;
        2. 10.3.2 It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

       

Miles Capping

  • JPMiles cap is valid for every anniversary year and will be reset at the end of the year from the date of Card set up.
  • Cardholders can pay an additional uncapping fee of INR 20,000 every year to avail the facility of uncapped JPMiles earning.
  • JPMiles capping is only applicable for JPMiles earned through spends on the Card and does not include JPMiles earned as joining bonus or pre-booking bonus.

Terms and Conditions for Jet Airways IndusInd Bank Co-Brand Credit Cards:

Joining/ Annual Fees:

  • Joining Fees will be charged in first month’s Credit Card statement upon booking of your Credit Card and Annual fees will be charged after completion of every anniversary year thereon.
  • JetPrivilege Platinum tier members will not be charged with Joining/Annual Fees till they maintain their JetPrivilege Platinum tier i.e. at the time of joining and at the time of anniversary date, the JetPrivilege member should be a JetPrivilege Platinum tier member.

Joining / Renewal Benefits:

  • Card members will qualify for Joining/Renewal Benefits (applicable as per the Card variant) on payment of Joining/Annual Fee.
  • Joining Benefit of bonus JPMiles on enrolment shall be credited to the Cardholder’s designated JetPrivilege account within a minimum of 30 working days post payment of the Joining Fee and if the Cardholder’s Account is not Delinquent or cancelled at the time of such credit or any other times.
  • Renewal Benefit of bonus JPMiles on renewal of the Card at the end of every anniversary year from date of Card set up shall be credited to the Cardholder’s JetPrivilege account within 30 working days of such renewal after the Cardholder has made a payment of the renewal fees and if the Cardholder’s Account is not Delinquent or cancelled at the time of renewal or at the time of such credit or at any other time.
  • The Joining/Renewal benefits of Complimentary Air ticket and bonus JPMiles (applicable as per the Card variant) will not be available if Jet Airways IndusInd Bank Credit Card members' Joining/Annual Fees are waived off for any reason.
  • Exception:

    • JetPrivilege Platinum members whose Joining Fees is waived off shall receive Joining Benefits (applicable as per the Card variant) on first swipe of the Credit Card and Renewal Benefits (applicable as per the Card variant) each year from 2nd year onwards
    • Joining Benefits will be credited within 30 working days upon creation of primary Cardholder’s statement capturing first swipe transaction. No time limit from Card set up is applicable for first swipe. No minimum transaction amount is applicable for the first swipe.
    • Renewal Benefits will be credited within 30 working days of the completion of each anniversary year of the Card.

Complimentary Air Ticket:

  • Upon payment of Joining and Annual Fees, Jet Airways IndusInd Bank Odyssey and Jet Airways IndusInd Bank Voyage Credit Card members are entitled to receive a one-way base fare waived free ticket (“Offer”).
  • In case of member subscribing to both the Visa and American Express Credit Card variants, the card member will be entitled to only one free ticket benefit.
  • The free ticket code entitlement is for Jet Airways IndusInd Bank Odyssey and Jet Airways IndusInd Bank Voyage Credit Card primary card members only.
  • The free ticket code entitles the primary card member to receive a waiver of the base fare component on one-way economy class revenue ticket for travel on Jet Airways domestic flights within India. The card member will have to bear the charges such as taxes, surcharges and other levies as applicable on the ticket at the time of booking and/or travel.
  • Tickets against free travel should be booked at least 14 days prior to the travel date. Seats under this offer are subject to availability. Jet Airways or IndusInd Bank Ltd. does not guarantee availability of seats under this Offer.
  • Payment of other applicable components viz. surcharges, taxes, levies, fees etc will have to be borne by the card member.
  • The payment for the amount must be made using the Jet Airways IndusInd Bank Odyssey or Jet Airways IndusInd Bank Voyage Credit Card only.
  • The free ticket code is applicable for a base fare waiver only on Deal Fare Choices in Economy for travel on Jet Airways flights within India.
  • The free ticket code is voluntarily transferable.
  • The free ticket code is valid for six (6) months, for booking and travel (outbound and inbound), from the date of issue of the promotion code (both days inclusive).
  • The free ticket code will not be extended after the expiry of its validity date.
  • Jet Airways will email the card member’s unique free ticket code on the email address as recorded in IndusInd Bank credit card account within a period of 30 working days after receipt of the credit card fees.
  • Jet Airways or IndusInd Bank Ltd. will not be responsible in case the email address provided is incorrect or if the mail bounces back due to any reason.
  • To avail of the base fare waiver, each eligible card member will be communicated given a unique promotion code which will be mentioned in the e-mail communication sent by Jet Airways.
  • The free ticket promotion code can be redeemed only through www.jetairways.com, India country site.
  • The card member will need to enter the free ticket promotion code in the promotion field on www.jetairways.com.
  • The free ticket promotion code will be available for one time usage only and will become invalid upon utilization.
  • Payment of taxes/surcharges/fees/applicable levies and ticketing must be done instantly at the time of redeeming on www.jetairways.com.
  • In event a card member uses the free ticket promotion code of another Jet Airways IndusInd Bank Credit card member without the original owner’s consent then the card member who has utilized such codes will have to pay Jet Airways (India) Limited the amount of discount benefits availed against such codes.
  • The free ticket code entitles to a base fare waiver for one-way segment without any break in journey.
  • Once booked and ticketed under a particular guest name, the ticket is non - transferable.
  • Once booked and ticketed, if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get the refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked.
  • If the ticket is cancelled, then the amount of refund will be less of the base fare amount which was waived off.
  • Upon cancellation of the original booking, the free ticket code will be deemed utilized and will not be reinstated under any circumstances.
  • Cancellations/Refund/Reissues will be subject to Jet Airways ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and will be subject to other applicable additional charges.
  • The card member or guest cannot make new bookings against the cancelled booking and seek to re-utilize the free ticket code.
  • In the event card member has availed of the free ticket promotion code issued to him at the time of enrolment/annual renewal and if the card member wishes to close his/her credit card account with IndusInd then the annual fees will not be refunded to the card member.
  • Certain airports in India levy an airport development fee for every domestic travel. Such taxes are charged at the time of booking. Certain airports also levy additional charges at the time of actual travel. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies.
  • All Card members waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited.
  • The decision of Jet Airways (India) Limited will be final and binding on all the card members participating in this offer and that the same is non-contestable.
  • Jet Airways (India) Limited and IndusInd Bank Ltd. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons.
  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways including the base fare waiver ticket offer available on the Jet Airways IndusInd Bank Credit Card.
  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states.
  • This Offer is purely optional to people traveling on Jet Airways.
  • The carriage is subject to Jet Airways regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures.
  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai.
  • Payment of fees/service charges/all other amounts due from the card member to IndusInd Bank Ltd. from usage of the IndusInd Bank Credit Card by the card member under this offer and/or otherwise will be governed by IndusInd terms and conditions and the card member terms and conditions.
  • IndusInd does not hold any warrant or make any representation of the availability, delivery, quality, merchantability or suitability of offer and/or products/services under this offer and that Jet Airways shall be solely liable for the same.
  • Any disputes regarding the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways directly and that IndusInd will not entertain any communication in this regard.
  • IndusInd Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered by the card member directly or indirectly, by use or non-use of products/services under this Offer.

5% Online Discount:

  • Jet Airways IndusInd Bank Odyssey and Jet Airways IndusInd Bank Voyage Credit Card members are entitled to receive a discount of 5% on Base Fare (“Offer”) for every domestic / international revenue booking made for online bookings at www.jetairways.com.
  • The online discount is available only for travel across all Fare Choices in Economy cabin. Eligible Fare Choices on www.jetairways.com are as follows – Flex, Classic, Saver and Deal. The online discount is not applicable on 9W*/OAL, Interline, Award Travel & Group Bookings.
  • The online discount will be applicable on international flights originating from India only and if the payment is made in INR currency only. In event if the cardholder is trying to book any international flight originating out of India and the payment is in international currency, the online discount will not be applicable. For example if a cardholder is booking Dubai-Bombay on jetairways.com (India country site) and the payment is to be made in AED then the discount will not be applicable.
  • Jet Airways IndusInd Bank Odyssey and Jet Airways IndusInd Bank Voyage Credit Card members will require to quote the promotion code “JTINDS” in the “Promotion Code” field at the time of choosing his/her itinerary on www.jetairways.com.
  • The online discount code entitles the cardholder to receive a discount of 5% on base fare on one-way or return revenue tickets for travel on Jet Airways’ domestic and international flights.
  • The discount is available only for Jet Airways marketed and operated, JetKonnect marketed and operated, Jet Airways marketed and JetKonnect operated or JetKonnect operated and Jet Airways marketed codeshare flights. Jet Airways marketed and other airline operated codeshare flights or interline travel booked on jetairways.com / jetkonnect.com is not eligible for the discount.
  • If a Jet Airways IndusInd Bank co-branded credit cardholder is attempting to book a return journey under the promo Code “JTINDS”, then both the legs of his/her journey have to be booked in fare classes eligible under this discount.
  • The online discount code is voluntarily transferable.
  • The discount promotion code can be redeemed only through www.jetairways.com or www.jetkonnect.com, India country site.
  • The online discount code will be available every time a cardholder books revenue tickets on www.jetairways.com or www.jetkonnect.com, India country site.
  • Under the online discount offer; 5% of the base fare component of the ticket will be discounted. The cardholder will have to bear remaining base fare in excess of discounted 5%, along with additional charges such as fees, taxes, surcharges and other levies as applicable on the ticket at the time of booking and/or travel.
  • Payment of taxes/surcharges/applicable levies and ticketing must be done instantly at the time of redeeming on www.jetairways.com or www.jetkonnect.com.
  • Payment for balance fare and applicable taxes/surcharge/levies must be made using the Jet Airways IndusInd Bank Odyssey Credit Card or Jet Airways IndusInd Bank Voyage Credit Card only.
  • Black-out periods or restrictions could apply.
  • Once booked and ticketed under a particular guest name, the ticket is non - transferable.
  • Once booked and ticketed if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get a refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked.
  • If the ticket is cancelled, then the amount of refund will be less of the discount amount availed.
  • Cancellations/Refund/Reissues will be subject to Jet Airways/JetKonnect ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and any other applicable additional charges.
  • The discount code is available for use only through www.jetairways.com/www.jetkonnect.com. If the cardholder cancels the ticket and makes a fresh booking through any other channel against the original booking then the benefit of the Offer will not be applicable.
  • Certain airports in India levy an airport development fee for every domestic / international travel. Such taxes are charged at the time of booking.
  • Certain airports could also levy additional charges at the time of undertaking the journey. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies.
  • All Card members waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited.
  • The decision of Jet Airways (India) Limited will be final and binding on all the card members participating in this offer and that the same is non-contestable.
  • Jet Airways (India) Limited and IndusInd Bank Ltd. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons.
  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways/JetKonnect including the base fare waiver ticket offer available on the Jet Airways IndusInd Bank Credit Card.
  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states.
  • This Offer is purely optional to people traveling on Jet Airways/JetKonnect
  • The carriage is subject to Jet Airways/JetKonnect regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways/JetKonnect policies and procedures.
  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai.
  • Payment of fees/service charges/all other amounts due from the card holder to IndusInd Bank Ltd. from usage of the IndusInd Bank Credit Card by the card holder under this offer and/or otherwise will be governed by IndusInd terms and conditions and the card member terms and conditions.
  • IndusInd does not hold any warrant or make any representation of the availability, delivery, quality, merchantability or suitability of offer and/or products/services under this offer and that Jet Airways/JetKonnect shall be solely liable for the same.
  • Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways directly and that IndusInd will not entertain any communication in this regard.
  • IndusInd Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer.

Dedicated Check-In:

  • This facility is available to primary Jet Airways IndusInd Bank Odyssey Credit Card members on Jet Airways flights within India only at metro stations in India, which includes Mumbai, Delhi, Chennai, Kolkata, Hyderabad and Bengaluru.
  • Card member can avail of Dedicated check-in upon producing their credit card at Dedicated check-in counter.
  • Partner Airline or codeshare flights will not qualify for this facility

Excess Baggage Allowance:

  • For travel effective Aug 17, 2016, Jet Airways IndusInd Bank Odyssey Credit Card members will enjoy a revised complimentary excess check-in baggage allowance of 10 kgs in Première and 5 kgs in Economy cabins only on applicable Jet Airways flights within the Indian sub-continent. Applicability of the complimentary excess check-in baggage benefit will also be based on the Jet Airways Fare Choices booked wherein eligible cardholders booked to travel on the Deal Fare Choices in Economy will not be eligible for this benefit
  • Excess baggage waiver will not be applicable on ATR/ partner airline/ codeshare / international flights.
  • Card members can avail only higher of Excess Baggage Allowance on his/her credit card or JetPrivilege Tier Allowance. Card members cannot club both the allowances.
  • Card member who may also be either a Platinum, Gold or Silver tier member , the higher of the two baggage allowances will apply and not cumulative of the two. Hence a card member who is a Platinum member will be entitled to only 20 kgs (additional baggage allowance benefit for the Platinum Tier members) of additional baggage allowance and not 20 kgs + 10 kgs = 30kgs.

JPMiles Capping :

  • Miles cap (as per Card variant) is valid for every anniversary year and will be reset at the end of the year from date of Card set up.
  • Cardholders can pay an additional uncapping annual fee of Rs 10000 for Odyssey Credit Cards and Rs 7500 for Voyage Credit Cards every year to avail the facility of uncapped miles earning.
  • Miles capping is only applicable for miles earned through spends on the Card and does not include miles earned as joining bonus or pre-booking bonus.

Terms and Conditions for JetPrivilege HDFC Bank Credit Card:

Annual / Renewal Fees:

  • Annual Fees will be charged in first month’s credit card statement upon booking of your credit card and after completion of every 12 months thereon
  • JetPrivilege Platinum tier members will not be charged with Annual Fees until they maintain their JetPrivilege Platinum tier

Enrollment / Renewal Fees:

  • The enrollment / renewal benefits of free ticket (applicable as per the variant) and discount voucher will not be available if JetPrivilege HDFC Bank World, Platinum and Titanium credit cardholders’ Annual Fees are waived off for any reason
  • Exception - JetPrivilege Platinum customers whose renewal fees are waived will receive Annual Renewal Benefits of One-way Free Ticket & INR 750/- return travel discount voucher on completing first transaction on the co- branded card

Complimentary Air Travel:

  • Upon payment of First year and Renewal fees, JetPrivilege – HDFC Bank World and Platinum Credit Card members are entitled to receive a one-way base fare waived free ticket (“Offer”)
  • The free ticket code entitlement is for JetPrivilege HDFC Bank World and Platinum credit card primary cardholders only
  • The free ticket code entitles the primary cardholder to receive a waiver of the base fare component on one-way revenue tickets for travel on Jet Airways’ domestic flights within India. The card holder will have to bear the charges such as taxes, surcharges and other levies as applicable on the ticket at the time of booking and/or travel
  • Tickets against free travel should be booked at least 14 days prior to the travel date. Seats under this offer are subject to availability. Jet Airways or HDFC Bank Ltd. does not guarantee availability of seats under this Offer
  • Payment of other applicable components viz. surcharges, taxes, levies, fees etc will have to be borne by the cardholder
  • The payment for the amount must be made using the JetPrivilege - HDFC Bank World/Platinum Credit card only
  • The free ticket code is applicable for a base fare waiver only on Deal Fare Choices in Economy for travel on Jet Airways Domestic flights within India.
  • The free ticket code is voluntarily transferable
  • The free ticket code is valid for six (6) months, for booking and travel (outbound and inbound), from the date of issue of the promotion code (both days inclusive)
  • The free ticket code will not be extended after the expiry of its validity date
  • JetPrivilege will email the cardholder’s unique free ticket code on the email address as recorded in HDFC Bank Credit card account within a period of 10 working days after receipt of the credit card fees
  • To avail of the base fare waiver each eligible card member will be given a unique promotion code which will be mentioned in the e-mail communication
  • The free ticket promotion code can be redeemed only through www.jetairways.com, India country site
  • The card holder will need to enter the free ticket promotion code in the promotion field on www.jetairways.com
  • The free ticket promotion code will be available for one time usage only and will become invalid upon utilization
  • Payment of taxes/surcharges/fees/applicable levies and ticketing must be done instantly at the time of redeeming on www.jetairways.com
  • In event a cardholder uses the free ticket promotion code of another JetPrivilege - HDFC Bank Credit card holder without the original owner’s consent then the cardholder who has utilized such codes will have to pay Jet Airways (India) Limited the amount of discount benefits availed against such codes
  • The free ticket code entitles to a base fare waiver for one-way segment without any break in journey. In event of a break in journey, the base fare will be waived off only for one segment of the entire journey. Card holder will have to bear additional base fare of the onward flight as applicable along with taxes, surcharges and other levies as applicable
  • Once booked and ticketed under a particular guest name, the ticket is non - transferable
  • Once booked and ticketed, if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get the refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked
  • If the ticket is cancelled, then the amount of refund will be less of the base fare amount which was waived off
  • Upon cancellation of the original booking, the free ticket code will be deemed utilized and will not be reinstated under any circumstances
  • Cancellations/Refund/Reissues will be subject to Jet Airways ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and will be subject to other applicable additional charges
  • The card holder or guest cannot make new bookings against the cancelled booking and seek to re-utilize the free ticket code
  • In the event cardholder has availed of the free ticket promotion code issued to him at the time of enrollment/annual renewal and if the card holder wishes to close his/her credit card account with HDFC then the annual fees will not be refunded to the card holder in case the fees have been paid. In case the fees have not been paid but the cardholder has utilized the free ticket code, then the cardholder will have to make payment for the amount of base fare waived off.
  • Certain airports in India levy an airport development fee for every domestic travel. Such taxes are charged at the time of booking. Certain airports also levy additional charges at the time of actual travel. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies
  • All Card holders waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited
  • The decision of Jet Airways (India) Limited and Jet Privilege Private Limited will be final and binding on all the card holders participating in this offer and that the same is non-contestable
  • Jet Airways (India) Limited, Jet Privilege Private Limited and HDFC Bank Ltd. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons
  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways including the INR. 750/- discount voucher available on the JetPrivilege – HDFC Bank Credit card
  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states
  • This Offer is purely optional to people traveling on Jet Airways
  • The carriage is subject to Jet Airways regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures
  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai
  • Payment of fees/service charges/all other amounts due from the card holder to HDFC Bank Ltd. from usage of the HDFC Bank Credit Card by the card holder under this offer and/or otherwise will be governed by HDFC terms and conditions and the card member terms and conditions
  • HDFC does not hold any warrant or make any representation of the availability, delivery,quality,merchantability or suitability of offer and/or products/services under this offer and that Jet Airways shall be solely liable for the same
  • Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways and JetPrivilege directly and that HDFC will not entertain any communication in this regard
  • HDFC Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer
  • Jet Airways, JetPrivilege or HDFC Bank Ltd. will not be responsible in case the email address provided is incorrect or if the mail bounces back due to any reason

Return Travel Discount Voucher:-

  • On payment of first year and renewal fees, the JetPrivilege – HDFC Bank World, Platinum and Titanium Credit Card members are entitled to receive a discount voucher worth INR. 750/- only (“Offer”)
  • The discount voucher entitlement is for credit card primary cardholders only
  • The voucher entitles the guest (passenger) to receive a discount of INR. 750/- on return revenue tickets for travel only on Jet Airways’ domestic flights within India
  • The discount is available only for return travel on Deal Fare Choices in Economy.
  • The discount code cannot be partially utilized for one-way travel
  • Against the discount voucher, the base fare component of the ticket will be discounted to the extent of INR. 750/-. In event the actual base fare is in excess of INR. 750/-, the card holder will have to bear the difference of base fare and discount offered, in addition to other charges such as taxes, surcharges and additional levies/fees as applicable on the ticket at the time of booking and/or travel. In event the actual base fare is less than the discount of INR. 750/- then the excess amount will not be refunded to the card holder
  • The discount voucher is voluntarily transferable
  • The discount code is valid for six (6) months, for booking and travel (outbound and inbound), from the date of issue of the promotion code (both days inclusive)
  • JetPrivilege will email the cardholder’s unique discount voucher code on the email address as recorded in HDFC Bank Credit card account within a period of 10 working days after receipt of the credit card fees
  • The discount code will not be extended after the expiry of its validity date
  • To avail of the discount each eligible card member will be given a unique promotion code which will be mentioned in the e-mail communication
  • The discount code can be redeemed only through www.jetairways.com, India country site
  • The card holder will need to enter the promotion code in the promotion field on www.jetairways.com
  • The promotion code will be available for one time usage only and will become invalid upon utilization
  • Payment of taxes/surcharges/fees/applicable levies and ticketing must be done instantly at the time of redeeming on www.jetairways.com
  • Payment for the balance fare and applicable taxes/surcharge/fees/levies must be made using the JetPrivilege - HDFC Bank Credit card only
  • In event a cardholder uses the discount code of another JetPrivilege - HDFC Bank Credit card holder without the original owner’s consent then the cardholder who has utilized such codes will have to pay Jet Airways (India) Limited the amount of discount benefits availed against such codes
  • Seats under this offer are subject to availability. Jet Airways, JetPrivilege or HDFC Bank Ltd. does not guarantee availability of seats under this Offer
  • Once booked and ticketed under a particular guest name, the ticket is non - transferable
  • Once booked and ticketed if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get a refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked
  • If the ticket is cancelled, then the amount of refund will be less of the discount amount availed
  • Upon cancellation of the original booking, the discount code will be deemed utilized and will not be reinstated under any circumstances
  • Cancellations/Refund/Reissues will be subject to Jet Airways ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and will be subject to any other applicable additional charges
  • The card holder or guest cannot make new bookings against the cancelled booking and seek to re-utilize the discount code
  • In the event cardholder has availed of the Discount Code issued to him at the time of enrollment/annual renewal and if the card holder wishes to close his/her credit card account with HDFC then the annual fees will not be refunded to the card holder in case the fees have been paid. In case the fees have not been paid but the cardholder has utilized the discount code, then the cardholder will have to make payment for the amount of discount availed on the ticket
  • Certain airports in India levy an airport development fee for every domestic/international travel. Such taxes are charged at the time of booking. Certain airports also levy additional charges at the time of actual travel. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies
  • All Card holders waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited
  • The decision of Jet Airways (India) Limited and Jet Privilege Private Limited will be final and binding on all the card holders participating in this offer and that the same is non-contestable
  • Jet Airways (India) Limited, Jet Privilege Private Limited and HDFC Bank Ltd. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons
  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways including the base fare waiver ticket offer available on the JetPrivilege – HDFC Bank Credit card
  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states
  • This Offer is purely optional to people traveling on Jet Airways
  • The carriage is subject to Jet Airways regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures
  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai
  • Payment of fees/service charges/all other amounts due from the card holder to HDFC Bank Ltd. from usage of the HDFC Bank Credit Card by the card holder under this offer and/or otherwise will be governed by HDFC terms and conditions and the card member terms and conditions
  • HDFC does not hold any warrant or make any representation of the availability, delivery,quality,merchantability or suitability of offer and/or products/services under this offer and that Jet Airways and JetPrivilege shall be solely liable for the same
  • Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways or Jet Privilege directly and that HDFC will not entertain any communication in this regard
  • HDFC Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer
  • Jet Airways, JetPrivilege or HDFC Bank Ltd. will not be responsible in case the email address provided is incorrect or if the mail bounces back due to any reason

First Swipe Bonus JPMiles:-

  • JetPrivilege HDFC Bank World, Platinum and Titanium credit cardholders will qualify for First Swipe upon undertaking first spend transaction on his/her credit card within a period of 90 days since card set-up date
  • No minimum amount applicable for this Bonus
  • A spend transaction on additional cardholder’s account will qualify primary cardholder for First Swipe Bonus JPMiles
  • First Swipe Bonus JPMiles will be credited within a period of 10 working days upon creation of primary cardholder’s first month’s statement generation date
  • First Swipe Bonus JPMiles is a one-time bonus
  • Credit card fees and other applicable charges will not qualify for First Swipe Bonus JPMiles

First Year Spends Threshold Bonus JPMiles:-

  • JetPrivilege HDFC Bank World, Platinum and Titanium credit cardholders will qualify for First Year Spends Threshold Bonus JPMiles upon spending equal to or more than the spends threshold limit assigned on their respective credit cards within a period of 90 days within card set-up date
  • JetPrivilege HDFC Bank Credit card holders can qualify for Threshold Bonus JPMiles over one or multiple transactions
  • First Year Spends Threshold Bonus JPMiles will be earned only once after the card holders exceed spends threshold for the first time. For example if a JetPrivilege HDFC Bank World Credit Card holder spends to the tune of INR 75,000/- within first 90 days of card set-up date; he will earn 5000 JPMiles only
  • First Year Spends Threshold Bonus JPMiles will be credited within a period of 10 working days upon generation of the card monthly statement in which period the card holder has exceeded his/her Spends Threshold

Annual Renewal First Swipe Bonus:-

  • JetPrivilege HDFC Bank World, Platinum and Titanium credit cardholders will qualify for Annual Renewal First Swipe upon undertaking first spend transaction on his/her credit card within a period of 90 days since card renewal date
  • No minimum amount applicable for this Bonus
  • A spend transaction on additional cardholder’s account will qualify primary cardholder for Annual Renewal First Swipe Bonus JPMiles
  • Annual Renewal First Swipe Bonus JPMiles will be credited within a period of 10 working days upon creation of primary cardholder’s first month’s statement generation date
  • Annual Renewal First Swipe Bonus JPMiles is a one-time bonus
  • Credit card fees and other applicable charges will not qualify for Annual Renewal First Swipe Bonus JPMiles

Spends JPMiles:-

  • JetPrivilege HDFC Bank World, Platinum and Titanium credit cardholders will qualify to earn Spends JPMiles upon undertaking spends transactions
  • Spends JPMiles will reflect within a period of 10 working days after your monthly card statement is generated
  • Additional credit cardholder’s Spends JPMiles will reflect into Primary cardholder’s JetPrivilege membership account
  • In event of a spends transaction reversal proportionate Spends JPMiles will be negated from the card holder’s subsequent Spends JPMiles

Online Bonus JPMiles:-

  • Online Spends JPMiles upon purchase of revenue airline tickets on www.jetairways.com.
  • Online Spends Bonus JPMiles will reflect within a period of 10 working days after monthly card statement is generated
  • Purchase of redemption tickets or any other merchandise apart from revenue tickets will not qualify for Online Bonus JPMiles
  • In event of a ticket cancellation proportionate Online Bonus JPMiles will be negated from the cardholder’s subsequent Online Bonus JPMiles
  • Additional credit card holder’s Online Spends JPMiles will be credited into primary cardholder’s JetPrivilege membership account

5% Online Discount:-

  • JetPrivilege – HDFC Bank World and Platinum Credit Card members are entitled to receive a discount of 5% (“Offer”) for every domestic/international revenue tickets booked on www.jetairways.com
  • The online discount will be applicable on international flights originating from India only and if the payment is made in INR currency only. In event if the cardholder is trying to book any international flight originating out of India and the payment is in international currency, the online discount will not be applicable. For example if a cardholder is booking Dubai-Bombay on jetairways.com (India country site) and the payment is to be made in AED then the discount will not be applicable.
  • JetPrivilege - HDFC Bank World and Platinum Credit Card members will require to quote the promotion code “JTHDFC” in the “Promotion Code” field at the time of choosing his/her itinerary on jetairways.com
  • The online discount code entitles the cardholder to receive a discount of 5% on one-way or return revenue tickets for travel on Jet Airways’ domestic and international flights
  • • The discount is available only for Jet Airways marketed and operated flights. Jet Airways marketed and other airline operated codeshare flights or interline travel booked on www.jetairways.com is not eligible for the discount
  • The online discount is available only for travel across all Fare Choices in Economy cabin. Eligible Fare Choices on jetairways.com are as follows – Flex, Classic, Saver and Deal. The online discount is not applicable on 9W*/OAL, Interline, Award Travel & Group Bookings
  • The online discount code is voluntarily transferable
  • The discount promotion code can be redeemed only through www.jetairways.com, India country site
  • The online discount code will be available every time a cardholder books revenue tickets on www.jetairways.com, India country site
  • Under the online discount offer; 5% of the base fare component of the ticket will be discounted. The cardholder will have to bear remaining base fare in excess of discounted 5%, along with additional charges such as fees, taxes, surcharges and other levies as applicable on the ticket at the time of booking and/or travel
  • Payment for balance fare and applicable taxes/surcharge/levies must be made using the JetPrivilege - HDFC Bank World/Platinum/Titanium Credit Card only
  • In event of a date change if the cardholder alters the original booking through "Manage Booking" module on jetairways.com, 5% discount on Base Fare applied on the original ticket will not be carried forward to the revised ticket. In order to avail the discount ,the cardholder will have to cancel the original booking and make a fresh booking with the discount code "JTHDFC".
  • Black-out periods or restrictions could apply
  • Once booked and ticketed under a particular guest name, the ticket is non - transferable
  • Once booked and ticketed if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get a refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked
  • If the ticket is cancelled, then the amount of refund will be less of the discount amount availed
  • Cancellations/Refund/Reissues will be subject to Jet Airways ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and any other applicable additional charges
  • The discount code is available for use only through www.jetairways.com. If the cardholder cancels the ticket and makes a fresh booking through any other channel against the original booking then the benefit of the Offer will not be applicable
  • Certain airports in India levy an airport development fee for every domestic/international travel. Such taxes are charged at the time of booking. Certain airports could also levy additional charges at the time of undertaking the journey. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies
  • All Card holders waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited and Jet Privilege Private Limited
  • The decision of Jet Airways (India) Limited and Jet Privilege Private Limited will be final and binding on all the card holders participating in this offer and that the same is non-contestable
  • Jet Airways (India) Limited, Jet Privilege Private Limited and HDFC Bank Ltd. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons
  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways including the base fare waiver ticket, and INR. 750/- discount on return travel offer available on the JetPrivilege – HDFC Bank Credit card
  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states
  • This Offer is purely optional to people traveling on Jet Airways
  • The carriage is subject to Jet Airways regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures
  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai
  • Payment of fees/service charges/all other amounts due from the card holder to HDFC Bank Ltd. from usage of the HDFC Bank Credit Card by the card holder under this offer and/or otherwise will be governed by HDFC terms and conditions and the card member terms and conditions
  • HDFC does not hold any warrant or make any representation of the availability, delivery, quality, merchantability or suitability of offer and/or products/services under this offer and that Jet Airways and JetPrivilege shall be solely liable for the same
  • Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways or JetPrivilege directly and that HDFC will not entertain any communication in this regard
  • HDFC Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer

JetPrivilege Tier Points:-

  • Every time upon completion of spends equal to INR 200,000/- within or outside India on JetPrivilege HDFC Bank World Credit Card customers you will qualify for one JetPrivilege Tier Point
  • There is no limit on maximum number of JetPrivilege Tier Points one can earn through her/his credit card spends within one year
  • All valid spends transactions will qualify for accrual of JetPrivilege Tier Points.
  • Additional card holder’s spends will be accrued into primary cardholder’s account
  • JetPrivilege Tier Points once credited into your credit card account will be governed by JetPrivilege programme terms and conditions

Dedicated Check-In:-

  • JetPrivilege World Credit Card holders will qualify for Dedicated check-in facility on Jet Airways flights
  • This facility is available to primary cardholders only and on domestic flights only
  • Card holder can avail of Dedicated check-in upon producing their credit card at Dedicated check-in counter This facility is applicable only at metro stations in India which includes Mumbai, Delhi, Chennai, Kolkata, Hyderabad and Bengaluru.
  • Partner Airline or codeshare flights will not qualify for this facility

Excess Baggage Allowance:-

  • For travel effective 17th Aug’16, JetPrivilege HDFC Bank World Credit Card members will enjoy a revised complimentary excess check-in baggage allowance of 10Kgs in Première and 5Kgs in Economy cabins only on applicable Jet Airways flights within the Indian sub-continent. Applicability of the complimentary excess check-in baggage benefit will also be based on the Jet Airways Fare Choices booked wherein eligible cardholders booked to travel on the Deal Fare Choices in Economy will not be eligible for this benefit.
  • Excess baggage waiver will not be applicable on ATR/ partner airline/ codeshare / international flights
  • Card holders can avail only higher of Excess Baggage Allowance on his/her credit card or JetPrivilege Tier Allowance. Card holders cannot club both the allowances
  • The excess baggage benefit is available to primary cardholders only

Priority Pass Membership:-

  • Primary card holder will get 5 free lounge visits every calendar year
  • JetPrivilege HDFC Bank World Credit Card holders will qualify for Priority Pass membership
  • Card holders will Priority Pass membership card will receive Priority Pass along with credit card welcome kit
  • Priority Pass membership account is $US 99 which is waived for JetPrivilege HDFC Bank World Credit Cardholders.
  • Priority Pass membership card will be valid for period of 3 years, however its’ membership account will be renewed along with credit card annual renewal upon payment of credit card fees
  • Priority Pass covers more than 600 lounges across 300 cities world wide. For detailed list please visit www.prioritypass.com
  • An entry fee of US$ 27 will be applicable per head which will cover entry and refreshments
  • Cardholders can access Priority Pass lounge upon producing their credit cards
  • Priority Pass not a transferable facility. This benefit is only available to Primary cardholder
  • Please visit www.prioritypass.com for more details.

Fuel Surcharge Waiver:-

  • For JetPrivilege HDFC Bank World and Platinum card holder, Fuel Surcharge Waiver capped at INR. 500/- every billing cycle (ST applicable)
  • For JetPrivilege HDFC Bank Titanium Credit card holder, Fuel Surcharge Waiver capped at INR.250/- every billing cycle (ST applicable)

MasterCard Lounge Program:-

Matrix Spend Benefits:-

  • Member must use valid JetPrivilege HDFC Co-brand Credit Cards for payment at Matrix to receive JPMiles HDFC offer, subject to investigation post-purchase.
  • Members opting for base plans of Matrix and paying through JetPrivilege HDFC Co-brand Credit Cards will be eligible for JPMiles HDFC offer
  • Members opting for JetPrivilege offer of Matrix and paying through JetPrivilege HDFC Co-brand Credit Cards will be eligible for JPMiles HDFC offer only
  • Members opting for other bonus offers of Matrix and paying through JetPrivilege HDFC Co-brand Credit Cards will not be eligible for JPMiles HDFC offer
  • Matrix Cellular reserves the right to retract JPMiles HDFC offer at any time if it detects fraud or ANY other deceptive behavior attempted to circumvent the limits expressed above.
  • All JetPrivilege Programme Terms & Conditions of Membership Apply.
  • The JPMiles will be credited to the member’s account within 30 days after completing trip

In event of a date change if the cardholder alters the original booking through "Manage Booking" module on jetairways.com, 5% discount on Base Fare applied on the original ticket will not be carried forward to the revised ticket. In order to avail the discount ,the cardholder will have to cancel the original booking and make a fresh booking with the discount code "JTHDFC".

Terms and Conditions for JetPrivilege HDFC Bank World Debit Card:

Annual / Renewal Fees:

  • Annual Fees will be charged in first month’s debit card statement upon booking of your debit card and after completion of every 12 months thereon

Enrollment / Renewal Fees:

  • The enrollment/renewal benefits of discount voucher, Enrolment bonus, First swipe bonus and renewal bonus will not be available if JetPrivilege HDFC Bank World debit cardholders’ Annual Fees are waived off for any reason

Rs. 750/- Return travel discount voucher:

  • Jet Airways will email the cardholder’s unique discount voucher code on the email address as recorded in HDFC Bank Debit card account within a period of 10 working days after receipt of the debit card fees
  • The return travel discount voucher is valid only on Economy Deal Fare choice.
  • To avail of the discount each eligible card member will be given a unique promotion code which will be mentioned in the e-mail communication
  • Upon payment of first year and renewal fees, the JetPrivilege HDFC Bank World Debit Card members are entitled to receive a discount voucher worth INR.750/- only (“Offer”)
  • The discount code can be redeemed only through www.jetairways.com, India country site
  • The discount voucher entitlement is for debit card primary cardholders only
  • The voucher entitles the guest (passenger) to receive a discount of Rs. 750/- on return revenue tickets for travel only on Jet Airways’ domestic flights within India
  • The discount code cannot be partially utilized for one-way travel
  • Against the discount voucher, the base fare component of the ticket will be discounted to the extent of INR. 750/-. In event the actual base fare is in excess of INR. 750/-, the card holder will have to bear the difference of base fare and discount offered, in addition to other charges such as taxes, surcharges and additional levies/fees as applicable on the ticket at the time of booking and/or travel. In event the actual base fare is less than the discount of INR. 750/- then the excess amount will not be refunded to the card holder
  • The payment of such taxes has to be made with JetPrivilege HDFC Bank World Debit Card in order to avail of this discount
  • The discount voucher is voluntarily transferable
  • The discount code validity is mentioned in the email in which the discount code is mailed to the debit card holder
  • The discount code will not be extended after the expiry of its validity date
  • The card holder will need to enter the promotion code in the promotion field on www.jetairways.com
  • The promotion code will be available for one time usage only and will become invalid upon utilization
  • Payment of taxes/surcharges/fees/applicable levies and ticketing must be done instantly at the time of redeeming on www.jetairways.com
  • Payment for the balance fare and applicable taxes/surcharge/fees/levies must be made using the JetPrivilege - HDFC Bank Debit card only
  • In event a cardholder uses the discount code of another JetPrivilege - HDFC Bank Debit card holder without the original owner’s consent then the cardholder who has utilized such codes will have to pay Jet Airways (India) Limited the amount of discount benefits availed against such codes
  • Seats under this offer are subject to availability. Jet Airways, JetPrivilege or HDFC Bank Ltd. does not guarantee availability of seats under this Offer
  • Once booked and ticketed under a particular guest name, the ticket is non - transferable
  • Once booked and ticketed if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get a refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked
  • If the ticket is cancelled, then the amount of refund will be less of the discount amount availed
  • Upon cancellation of the original booking, the discount code will be deemed utilized and will not be reinstated under any circumstances
  • Cancellations/Refund/Reissues will be subject to Jet Airways ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and will be subject to any other applicable additional charges
  • The card holder or guest cannot make new bookings against the cancelled booking and seek to re-utilize the discount code
  • In the event cardholder has availed of the Discount Code issued to him at the time of enrollment/annual renewal and if the card holder wishes to close his/her debit card account with HDFC then the annual fees will not be refunded to the card holder in case the fees have been paid. In case the fees have not been paid but the cardholder has utilized the discount code, then the cardholder will have to make payment for the amount of discount availed on the ticket
  • Certain airports in India levy an airport development fee for every domestic/international travel. Such taxes are charged at the time of booking. Certain airports also levy additional charges at the time of actual travel. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies
  • All Card holders waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited
  • The decision of Jet Airways (India) Limited and Jet Privilege Private Limited will be final and binding on all the card holders participating in this offer and that the same is non-contestable
  • Jet Airways (India) Limited, Jet Privilege Private Limited and HDFC Bank Ltd. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons
  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways including the base fare waiver ticket offer available on the JetPrivilege – HDFC Bank Debit card
  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states
  • This Offer is purely optional to people traveling on Jet Airways
  • The carriage is subject to Jet Airways regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures
  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai
  • Payment of fees/service charges/all other amounts due from the card holder to HDFC Bank Ltd. from usage of the HDFC Bank Debit Card by the card holder under this offer and/or otherwise will be governed by HDFC terms and conditions and the card member terms and conditions
  • HDFC does not hold any warrant or make any representation of the availability, delivery, quality, merchantability or suitability of offer and/or products/services under this offer and that Jet Airways and Jet Privilege shall be liable for the same
  • Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways or JetPrivilege directly and that HDFC will not entertain any communication in this regard
  • HDFC Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer
  • Jet Airways or HDFC Bank Ltd. will not be responsible in case the email address provided is incorrect or if the mail bounces back due to any reason

First Swipe Bonus JPMiles:

  • JetPrivilege HDFC Bank World Debit card holders will qualify for First Swipe upon undertaking first spend transaction on his/her debit card within a period of 90 days since card set-up date
  • A spend transaction on additional cardholder’s account will qualify primary cardholder for First Swipe Bonus JPMiles
  • First Swipe Bonus JPMiles will be credited within a period of 10 working days upon creation of primary cardholder’s first month’s statement generation date
  • First Swipe Bonus JPMiles is a one-time bonus
  • Debit card fees and other applicable charges will not qualify for First Swipe Bonus JPMiles

Annual Renewal First Swipe Bonus:

  • JetPrivilege HDFC Bank World debit card holders will qualify for Annual Renewal First Swipe upon undertaking first spend transaction on his/her debit card within a period of 90 days since card renewal date
  • A spend transaction on additional cardholder’s account will qualify primary cardholder for Annual Renewal First Swipe Bonus JPMiles
  • Annual Renewal First Swipe Bonus JPMiles will be credited within a period of 10 working days upon creation of primary cardholder’s first month’s statement generation date
  • Annual Renewal First Swipe Bonus JPMiles is a one-time bonus
  • Debit card fees and other applicable charges will not qualify for Annual Renewal First Swipe Bonus JPMiles

Spends JPMiles:

  • JetPrivilege HDFC Bank World debit card holders will qualify to earn Spends JPMiles upon undertaking spends transactions
  • Spends JPMiles will reflect within a period of 40 days after incurring the transaction
  • Additional debit cardholder’s Spends JPMiles will reflect into Primary cardholder’s JetPrivilege membership account
  • In event of a spends transaction reversal proportionate Spends JPMiles will be negated from the card holder’s subsequent Spends JPMiles

Online Bonus JPMiles:

  • Online Spends JPMiles upon purchase of revenue airline tickets on www.jetairways.com Purchase of redemption tickets or any other merchandise apart from revenue tickets will not qualify for Online Bonus JPMiles
  • In event of a ticket cancellation proportionate Online Bonus JPMiles will be negated from the cardholder’s JetPrivilege account
  • Additional debit card holder’s Online Spends JPMiles will be debited into primary cardholder’s JetPrivilege membership account

5% Online Discount:

  • JetPrivilege – HDFC Bank World Debit Card members are entitled to receive a discount of 5% (“Offer”) for every domestic/international revenue tickets booked on www.jetairways.com
  • The online discount will be applicable on international flights originating from India only and if the payment is made in INR currency only. In event if the cardholder is trying to book any international flight originating out of India and the payment is in international currency, the online discount will not be applicable. For example if a cardholder is booking Dubai-Bombay on jetairways.com (India country site) and the payment is to be made in AED then the discount will not be applicable
  • JetPrivilege - HDFC Bank World Debit card holders will require to quote the promotion code “JTHDFC” in the “Promotion Code” field at the time of choosing his/her itinerary on jetairways.com
  • The online discount code entitles the cardholder to receive a discount of 5% on one-way or return revenue tickets for travel on Jet Airways’ domestic and international flights
  • The discount is available only for Jet Airways marketed and operated flights. Jet Airways marketed and other airline operated codeshare flights or interline travel booked on www.jetairways.com is not eligible for the discount
  • The online discount is available only for travel across all Fare Choices in Economy cabin. Eligible Fare Choices on jetairways.com are as follows – Flex, Classic, Saver and Deal. The online discount is not applicable on 9W*/OAL, Interline, Award Travel & Group Bookings.
  • The online discount code is voluntarily transferable
  • The discount promotion code can be redeemed only through www.jetairways.com, India country site
  • The online discount code will be available every time a cardholder books revenue tickets on www.jetairways.com, India country site
  • Under the online discount offer; 5% of the base fare component of the ticket will be discounted. The cardholder will have to bear remaining base fare in excess of discounted 5%, along with additional charges such as fees, taxes, surcharges and other levies as applicable on the ticket at the time of booking and/or travel
  • Payment of taxes/surcharges/applicable levies and ticketing must be done instantly at the time of redeeming on www.jetairways.com
  • Payment for balance fare and applicable taxes/surcharge/levies must be made using the JetPrivilege - HDFC Bank World Debit Card only
  • In event of a date change if the cardholder alters the original booking through "Manage Booking" module on jetairways.com, 5% discount on Base Fare applied on the original ticket will not be carried forward to the revised ticket. In order to avail the discount ,the cardholder will have to cancel the original booking and make a fresh booking with the discount code "JTHDFC".
  • Black-out periods or restrictions could apply
  • Once booked and ticketed under a particular guest name, the ticket is non - transferable
  • Once booked and ticketed if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get a refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked
  • If the ticket is cancelled, then the amount of refund will be less of the discount amount availed
  • Cancellations/Refund/Reissues will be subject to Jet Airways ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and any other applicable additional charges
  • The discount code is available for use only through www.jetairways.com. If the cardholder cancels the ticket and makes a fresh booking through any other channel against the original booking then the benefit of the Offer will not be applicable
  • Certain airports in India levy an airport development fee for every domestic/international travel. Such taxes are charged at the time of booking. Certain airports could also levy additional charges at the time of undertaking the journey. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies
  • All Card holders waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited
  • The decision of Jet Airways (India) Limited and Jet Privilege Private Limited will be final and binding on all the card holders participating in this offer and that the same is non-contestable
  • Jet Airways (India) Limited, Jet Privilege Private Limited and HDFC Bank Ltd. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons
  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways including the base fare waiver ticket, and INR. 750 discount on return travel offer available on the JetPrivilege – HDFC Bank Debit card
  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states
  • This Offer is purely optional to people traveling on Jet Airways
  • The carriage is subject to Jet Airways regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures
  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai
  • Payment of fees/service charges/all other amounts due from the card holder to HDFC Bank Ltd. from usage of the HDFC Bank Debit Card by the card holder under this offer and/or otherwise will be governed by HDFC terms and conditions and the card member terms and conditions
  • HDFC does not hold any warrant or make any representation of the availability, delivery, quality, merchantability or suitability of offer and/or products/services under this offer and that Jet Airways /JetPrivilege shall be liable for the same
  • Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways or JetPrivilege directly and that HDFC will not entertain any communication in this regard
  • HDFC Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer

Fuel Surcharge Waiver:

  • Surcharge levied for transactions at any fuel stations using the JetPrivilege HDFC Bank World Debit Card will be reversed into the customer account. Surcharge levied on your Card at any fuel pump in India will be reversed by end of subsequent month from the date of levy of the surcharge (up to a maximum of INR.750/- per month per card)

Lounge Access:

  • JetPrivilege HDFC Bank World Co-Brand Debit card holders will have an access to select airport lounges within MasterCard network across India
  • JetPrivilege HDFC card holders can avail of this facility upon producing their MasterCard at the lounge
  • This program is over and above Priority Pass lounge access program
  • Only the MasterCard holders are allowed lounge access under this program
  • This benefit will cover entry and refreshments

Special Offer Bonus JPMiles:

  • HDFC Bank Debit card holders will qualify for special offer 500 JPMiles upon upgrading to JetPrivilege HDFC Bank World Debit Card through HDFC Netbanking. Offer valid till February 15, 2015.
  • Special offer Bonus JPMiles will be Credited within a period of 60 working days from end of campaign
  • Special offer Bonus JPMiles is a one-time bonus

Terms and Conditions for MyFamily+ Programme:

  • JetPrivilege members from the same family can pool the JPMiles by participating in MyFamily+ programme.
  • Head of Family (HOF) or Member of Family (MOF) cannot merge any other JetPrivilege membership account with their account that is a part of the MyFamily+ association.
  • MyFamily+ programme is applicable only for JetPrivilege members residing in India only.
  • Participation in MyFamily+ Programme is an online process available on website, upon choosing country as “India” Only.
  • A JetPrivilege member initiating to open MyFamily+ account will be Head of the Family. The Head of the Family can invite minimum 1 and maximum 7 immediate family members having 1st degree of separation to participate in MyFamily+ account.
  • The eligible members of the family (with respect to the Head of the Family) are: Parents, Spouse and Children.
  • Head of the Family is required to be a minimum of 18 years of age.
  • The invited members of the family must be in the age group of 2 years and above.
  • The Head of the Family and members of the family must be existing JetPrivilege members (otherwise they must first become JetPrivilege members following which they can start or be invited into a MyFamily+ programme (as the case may be).
  • Once a JetPrivilege member initiates to open MyFamily+ account and becomes Head of the Family, he/she always remains in the role of the Head of the Family and cannot join any other MyFamily+ account either as a head or as a Member of the Family.
  • Kids between age group of 2 to 11 years can be enrolled as kids with the “Enrol Kids” feature by the parent/guardian to be able to accrue JPMiles for the travel taken by those kids. Enrollment of kids in to JetPrivilege programme enables HOF to invite kids to join MyFamily+ programme*
  • *Kids enrollment feature terms & conditions apply.
  • The Member of the Family can initiate the linking process to MyFamily+ account by providing their consent to the invite. In case of kids, the invite will be accepted by the associated parent/guardian.
  • By accepting the invitation and clearing the verification process the invited Family Member/s will authorize the Head of the Family to have access to JPMiles in Member of the Family’s individual JetPrivilege account, to pool in JPMiles from their account to the MyFamily+ account anytime.
  • JetPrivilege reserve the right to audit the relationships claimed by any Head of the Family and may from time to time request documented proof of the relationships.
  • Only upon successful activation of MyFamily+ account, Head of the Family can start pooling in JPMiles from linked Members of the Family’s JetPrivilege accounts & avail benefits of MyFamily+ programme. MyFamily+ account can be activated only upon fulfilling 2 conditions:
  • “All” the invited Family Members must accept/reject the invitation.
  • “All” the Family Member/s (who accepted the invite), also must successfully clear the verification process.
  • MyFamily+ account activation is a chargeable activity. The charge for activation MyFamily+ account is one time activation fee only, applicable only to the Head of the Family. Charges are auto debited and cannot be waived / altered and is subject to change as per MyFamily+ programme terms and conditions.
  • Head of the Family can opt for transfer OR purchase JPMiles option* if sufficient balance of JPMiles are not present in his/her individual JetPrivilege membership account for the activation of MyFamily+ account.
  • Head of the Family must adhere to minimum 1 and maximum limit of having 7 immediate Family Members while inviting members for a MyFamily+ account. Head of the Family can decide to continue with linking Members of the Family pre / post activation of MyFamily+ account. While linking members pre-activation of MyFamily+ account is a non-chargeable activity, linking members post activation of MyFamily+ account is a chargeable activity. The charge for linking members of the family post activation of MyFamily+ account is applicable only to the Head of the Family. Applicable charges are auto debited and cannot be waived / altered and is subject to change as per MyFamily+ programme terms and conditions.
  • A member of the family may only be registered in respect of one MyFamily+ account. A Head of the Family can only be registered in respect of one MyFamily+ account.
  • Each Member of the Family including kids & Head of the Family, continues to remain as an individual JetPrivilege members for accruals / redemptions / transfers of JPMiles from their respective JetPrivilege membership accounts.
  • Member of the Family and Head of the Family will be able to accrue (and have credited to their own JetPrivilege membership accounts) Tier Miles and Tier points, and are responsible for attaining / maintaining respective Tier Status. In determining the Tier Status of a Head of the Family, no account will be taken of JPMiles and/or flight activity attributable to Member/s of the Family.
  • All JPMiles earned by a Members of the Family will be accumulated under respective membership accounts of the Members of the Family. However since the MyFamily+ account is associated with JetPrivilege account of the Head of the Family, all JPMiles earned by the Head of the Family will be automatically accumulated under a common platter of JPMiles earned & pooled by Head of the Family.
  • MyFamily+ account will be associated with individual JetPrivilege account of the Head of the Family, hence the Head of the Family maintains exclusive control of the MyFamily+ account and as such controls all redemptions made through the MyFamily+ account. JetPrivilege is not obliged to honor or act upon any request by a Member of the Family for redemption from MyFamily+ account.
  • The JetPrivilege member, who are enrolled as kids (member in age group of 2 to 11 years) turn 12, the parent/guardian must change the contact credentials of the kid’s JetPrivilege account upon receiving intimation from JetPrivilege. As only kids who turned 12 can redeem JPMiles with updated credentials.
  • A member enrolled as a kid turns 12, and is already member of MyFamily+ account, he/she continues to remain as Member of the Family.
  • The pooled in JPMiles are valid for redemption up to the end of the 4th quarter from the quarter in which they were pooled. For example, JPMiles pooled in the 1st quarter of 2012 (January-March 2012) will expire on the last day of the 4th quarter of 2012 (i.e. December 31, 2012). JPMiles that are not redeemed before expiry, will lapse.
  • Discontinuation with the participation of a MyFamily+ account can be initiated by the Head of the Family (for any linked Member of the Family) or the respective Member/s of the Family (for self) at any time by online delinking process on website. Delinking/getting delinked from MyFamily+ account is a chargeable activity. The individual JetPrivilege account of the initiator (Head of the Family / Member of the Family) of delinking process will be debited with the applicable charges. If parent/guardian initiates de-linking from MyFamily+ account for kids, who are members of the family, the delinking charges will be applicable to the respective kid’s JetPrivilege account. Charges are auto debited and cannot be waived / altered and is subject to change as per MyFamily+ programme terms and conditions.
  • Discontinuation with the participation in a MyFamily+ programme can be initiated only by the Head of the Family at any time. The Head of the Family can discontinue participation in the programme by delinking all the members from MyFamily+ account through online delinking process on website. Delinking members from MyFamily+ account is a chargeable activity. The delinking charges will be applicable to the Head of the Family. Charges are auto debited and cannot be waived / altered and is subject to change as per MyFamily+ programme terms and conditions.
  • The JPMiles pooled in MyFamily+ account will remain with the Head of the Family only and are not reversible or divisible on delinking of member of the family upon discontinuing the participation in MyFamily+ account OR discontinuing the participation in MyFamily+ programme due to death of HOF, however the pooled in JPMiles can be transferred at a cost.
  • The Tier Miles accumulated by the exiting Member of the Family will remain with the respective JetPrivilege account of Member of the Family only.
  • JetPrivilege retain sole discretion to accept or reject any application for membership in to MyFamily+ account and to cancel any Member of the Family's request to be linked to MyFamily+ account in the event of breach of these Terms and Conditions.
  • In case of death of the Head of Family (HOF), the JetPrivilege Service Center needs to be informed. The existing process of producing death certificate, information of legal heir through affidavit and redemption rights given to legal heir, will be applicable to the JetPrivilege membership accounts associated with MyFamily+ Programme. JetPrivilege Service Centre staff will initiate delinking of all the members associated with the MyFamily+ account. The members of the MyFamily+ account will receive an email, informing them of the delinking, so that they can be part of other MyFamily+ account – if required. Delinking deceased member from MyFamily+ account is a Non chargeable activity. Upon verification of documents pertaining to the legal heir, the access to the pool of JPMiles in Head of the Family’s account is enabled to the member, who has been identified as legal heir for utilizing (Redeeming/Transferring) those JPMiles from respective MyFamily+ account*
  • In case of death of the Member of Family (MOF), the JetPrivilege Service Center needs to be informed. The existing process of producing death certificate, information of legal heir through affidavit and redemption rights given to legal heir, will be applicable to the JetPrivilege membership accounts associated with MyFamily+ Programme. The JPSC staff will identify if the deceased member is associated with any MyFamily+ account. JetPrivilege Service Centre staff will initiate delinking of all the members associated with the MyFamily+ account* Delinking deceased member from MyFamily+ account is a Non chargeable activity.

*JetPrivilege Programme terms & conditions apply.

General Information:

  • While compiling this information, JetPrivilege has endeavored to ensure that all information is correct. However, no guarantee or representation is made to the accuracy or completeness of the information contained here. This information is subject to changes by JetPrivilege without notice.

Notice

Please read these terms and conditions carefully. By accessing this site and any pages thereof, you agree to be bound by the terms and conditions below and/or any such terms and conditions as are communicated on the pages thereof. If you do not agree to the terms and conditions below and/or any such terms and conditions as are communicated on the pages thereof, do not access this site, or any pages thereof.

Copyright in the pages and in the screens displaying the pages, and in the information and material therein and in their arrangement, is owned by JetPrivilege unless otherwise indicated.

Delightful Detours Terms and Conditions

  • The reservations can only be made by JetPrivilege members who are members of the JetPrivilege program and by recording a valid JetPrivilege membership number.
  • The reservations will be considered on a first come first serve basis subject to availability of tables, experience or tour and activity for the requested number of people.
  • The JPMiles will be awarded for bookings and reservations made via delights.jetprivilege.com. Any additional purchases made at the merchant will not be eligible for the JPMiles reward.
  • Transactions carried out at outlets other than the ones mentioned on Delightful Detours shall not be applicable for the offer.
  • The member must carry a copy of the E-mail and/or the SMS confirming reservation/booking details while going for curated menu, table reservation, unique experience or tour and activity. The member has to show this email and/or SMS at the merchant before availing the curated menu, table reservation, unique experience and tour & activity.
  • The curated menus, table reservation, unique experiences and tours and activity is brought to you solely by the participating Merchant Establishments.
  • JetPrivilege holds no warranty and is not representative of the delivery, service, suitability, merchantability, availability or quality of the offer and/or products/services under the offer.
  • JetPrivilege shall not be liable to a customer, for any loss or damage whatsoever that may be suffered, or for any personal injury that may be suffered, directly or indirectly, by use or non-use of products/services under the offer.
  • All offers will be valid for members of all JetPrivilege tiers i.e. Blue, Blue Plus, Silver, Gold, Platinum and to nonmembers who enroll into the JetPrivilege program.
  • Jet Privilege/ Delightful Detours reserves the right to extend or terminate the offer without prior notice. Jet Privilege/ Delightful Detours also reserves the right at any time, without prior notice, to add/alter/modify/change or vary all or any of these terms and conditions or to replace wholly, or in part, this Offer by another Offer, whether similar to this Offer or not, or to withdraw it altogether.
  • The terms and conditions of the Offer shall be in addition to and not in substitution/derogation to the rules and regulations governing the JetPrivilege Membership Program rules.
  • Payment of fees/service charges/all other amounts due from the member to Jet Privilege/ Delightful Detours for booking a curated menu, table reservation, unique experience and tour & activity by the member under this Offer and/or otherwise will be governed by Jet Privilege Program Terms & Conditions.

Terms and Conditions for Curated Menus:

  • JPMiles will be rewarded by JetPrivilege on the curated menus through delights.jetprivilege.com a culinary program that runs simultaneously across Mumbai, Delhi, Bangalore and
  • In-order to make a reservation on Delightful Detours for a curated menu, the member must pay INR 150 per person upfront. The member will receive a SMS and an E-mail confirming the reservation details and the amount paid online for the booking done. The delightful detours concierge will assist the member should the member have any further queries or concerns.
  • The member must pay the remaining amount at the restaurant.
  • The participating restaurants and the price of curated menu are subject to change without any prior notice.
  • The price of curated menu mentioned on the website are inclusive of all taxes and convenience fees.
  • Any disputes or complaints regarding delivery, service, suitability, merchantability, availability or quality of the offer and/or products/services under the offer must be addressed by the member directly to the participating Merchant Establishment with a copy to help@delightfuldetours.in as well. On a best effort basis, Jet Privilege and the Merchant Establishments shall be responsible for resolving such queries/ contentions/disputes within a reasonable time.
  • Some of the offers will not be available on blackout dates. For e.g.: 24th December, 31st December etc. Bookings made during this period will be coordinated and managed on a case to case basis between the delightful detours concierge and the customer.
  • The offer is not valid on buffet meals.
  • No two offers can be clubbed together.
  • The JPMiles will be credited within 15 days of completing the curated menu.

Terms and Conditions for Unique Experiences:

  • JPMiles will be rewarded by JetPrivilege on the unique experiences through delights.jetprivilege.com a culinary program that runs simultaneously across Mumbai, Delhi, Bangalore and Pune
  • In-order to make a reservation on Delightful Detours for a unique experience, the member must pay the entire amount per person upfront. The member will receive a SMS and an E-mail confirming the reservation details and the amount paid online for the booking done. The delightful detours concierge will assist the member should the member have any further queries or concerns.
  • The participating merchants and the price of unique experience are subject to change without any prior notice.
  • The price of unique experience mentioned on the website are inclusive of all taxes and convenience fees.
  • Any disputes or complaints regarding delivery, service, suitability, merchantability, availability or quality of the offer and/or products/services under the offer must be addressed by the member directly to the participating Merchant Establishment with a copy to help@delightfuldetours.in as well. On a best effort basis, Jet Privilege and the Merchant Establishments shall be responsible for resolving such queries/ contentions/disputes within a reasonable time.
  • Some of the offers will not be available on blackout dates. For e.g.: 24th December, 31st December etc. Bookings made during this period will be coordinated and managed on a case to case basis between the delightful detours concierge and the customer.
  • No two offers can be clubbed together.
  • The JPMiles will be credited within 15 days of completing the menu/experience.

Terms and Conditions for Table Reservations

  • JPMiles will be rewarded by JetPrivilege for the reservations made through bookatable.jetprivilege.com which runs simultaneously across Mumbai, Delhi, Bangalore, Pune, Chennai, Hyderabad, Kolkata and Ahmedabad
  • The JPMiles earned will be based on table reserved and will be calculated basis the number of people
  • Members will be eligible to earn additional JPMiles if the payment for the association is done via smartPay
  • The table reservation offer is brought to you solely by the participating restaurant establishments.
  • Any disputes or complaints regarding delivery, service, suitability, merchantability, availability or quality of the offer and/or products/services under the offer must be addressed by the member directly to the participating Restaurant Establishment with a copy to info@dineout.co.in as well. On a best effort basis, Jet Privilege and the Restaurant Establishments shall be responsible for resolving such queries/ contentions/disputes within a reasonable time
  • The JPMiles will be credited within 60 days of completing the association.

Terms and Conditions for Tours & Activities:

  • JPMiles will be rewarded by JetPrivilege for the reservations made through bookatable.jetprivilege.com which runs simultaneously across 180 countries and 3000 destinations.
  • Tours & Activities are brought to you exclusively by Deal Broker. Deal Broker is responsible for the fulfilment of all tours and activities.
  • The members must pay the entire amount of the Tour or Activity on bookatour.jetprivilege.com
  • The JPMiles will be credited to the members account within 60 days of the activity or tour.
  • Payment of fees/service charges/all other amounts due from the member to Jet Privilege/ Delightful Detours for booking a Tour & Activity by the member under this Offer and/or otherwise will be governed by the Jet Privilege Program and Deal Broker Terms & Conditions.
  • Any disputes or complaints regarding delivery, service, suitability, merchantability, availability or quality of the offer and/or products/services under the offer must be addressed by the member directly to the participating Merchant Establishment with a copy XXX@XXX as well. On a best effort basis, Jet Privilege and the Merchant Establishments shall be responsible for resolving such queries/ contentions/disputes within a reasonable time.
  • The prices mentioned on the website are inclusive of all taxes and convenience fees.

Cancellation and Modification Policy:

We believe in helping our Customers as far as possible, and therefore have a liberal cancellation policy. Since we are providing our members with curated menus, table reservations, unique experiences and tours & activities, this incurs a booking fee, under this policy:

Cancellation/ Modification Policy for Curated Menus

  • You will be able to cancel your reservation by requesting to cancel your booking under “Upcoming Bookings” section on delights.jetprivilege.com (when logged in) or by calling our helpline at +91 78 4702 2022 or by writing to us at help@delightfuldetours.in
  • The upfront payment on Delightful Detours for the curated meal will not be refundable.
  • Members must call the helpline +91 78 4702 2022 or by writing to us at help@delightfuldetours.in to modify the booking, this will be on a case to case basis and subject to availability.

Cancellation/ Modification Policy for Unique Experiences

  • If you cancel a unique experience, 24 hours prior to the booking date and time, your entire booking fee will be refunded within 14 working days of the cancellation date
  • If you cancel the booking for a unique experience less than 24 hours prior to the booking date and time, a cancellation fee of INR.250/- will be levied, the remaining booking amount will be refunded within 14 working days of the cancellation date
  • Members must call the helpline +91 78 4702 2022 or by writing to us at help@delightfuldetours.in to modify the booking, this will be on a case to case basis and subject to availability.

Cancellation/ Modification Policy for Table Reservations:

  • Members can modify/cancel their reservations up to 1 hour prior to the booking by either writing to info@dineout.co.in , calling the Dineout Concierge on +919212340202 or cancelling the booking from the Dineout app.

Cancellation/ Modification Policy for Tours and Activity:

  • Canceling a booking made on bookatour.jetprivilege.com can result in cancellation fees being applied by DealBroker, as outlined below. The member will be notified via email, facsimile or telephone of the total cancellation fees.
  • Tickets/ Passes for Event, Attraction, Theater, Show. Coupon Ticket, Tour or Package Commencing During a Special Event Period which includes, but is not limited to, Trade Fairs, Public or National Holidays, School Holidays, New Year's, Thanksgiving, Christmas, Easter, Ramadan are non-refundable in any circumstance.
  • Jet Privilege and DealBroker is not liable for tours that are no show due to flight delays, flight change or flight cancellation.
  • If the member fails to turn up for the tour, no refunds in part or full will be provided. Deal Broker reserve the rights to charge 100% no show charges.
  • Members can request for a cancellation or request to modify their booking by filling up the “Date Amendment/Cancellation form” bookatour.jetprivilege.com or by writing to xxx@xxx.com
  • See the section “Payment & Cancellations” for additional information with respect to cancelling a booking.

Trademarks:

Jet Privilege, Delightful Detours, delights.jetprivilege.com and help@delightfuldetours.in JETPRV are trademarks and service marks of Jet Privilege, and are used and registered with Jet Privilege Private Limited. Jet Privilege and their subsidiaries also claim rights in certain other trademarks and service marks contained in these web pages.

Use of information and materials

The information and materials contained in these pages, and the terms, conditions, and descriptions that appear, are subject to change. Unauthorized use of Jet Privilege/ Delightful Detours’ web sites and systems including but not limited to unauthorized entry into Jet Privilege’s systems, misuse of passwords, or misuse of any information posted on a site is strictly prohibited. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to final determination by Jet Privilege and/or its affiliates.

Links

This site may contain links to web sites controlled or offered by third parties (non-affiliates of JetPrivilege). JetPrivilege hereby disclaims liability for, any information, materials, and products or services posted or offered at any of the third party sites linked to this web site. By creating a link to a third party web site, Jet Privilege/ Delightful Detours’ does not endorse or recommend any products or services offered or information contained at that web site, nor is Jet Privilege/ Delightful Detours’ liable for any failure of products or services offered or advertised at those sites. Such third party may have a privacy policy different from that of Jet Privilege/ Delightful Detours and the third party website may provide less security than the Jet Privilege/ Delightful Detours site.

No warranty

The information and materials contained in this site, including text, graphics, links or other items are provided "as is", "as available". Jet Privilege does not warrant the accuracy, adequacy or completeness of this information and materials and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, expressed or statutory including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.

Limitation of liability

In no event will Jet Privilege/ Delightful Detours be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or any linked site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Jet Privilege/ Delightful Detours’, or representatives thereof, are advised of the possibility of such damages, losses or expenses.

Submissions

All information submitted to Jet Privilege/ Delightful Detours via this site shall be deemed and remain the property of Jet Privilege/ Delightful Detours’ and Jet Privilege/ Delightful Detours’ shall be free to use, for any purpose, any idea, concepts, know-how or techniques, contained in information a visitor to this site provides Jet Privilege/ Delightful Detours’ through this site. Jet Privilege shall not be subject to any obligations of confidentiality regarding submitted information except as agreed by the Jet Privilege entity having the direct member relationship or as otherwise specifically agreed or required by law.

Availability

This site is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or regulation.

Additional terms

Certain sections or pages on this site may contain separate terms and conditions, which are in addition to these terms and conditions. In the event of a conflict, the additional terms and conditions will govern for those sections or pages.

Registered Members

Access to certain areas of the Site may only be available to registered JetPrivilege members. To become a registered member, you expressly undertake to provide only correct and valid information/details to answer certain questions while requesting for any products/services under this agreement.

Answers to such questions or information/details required may be mandatory and/or optional. You represent and warrant that all information/details you supply to us, about yourself, are true and accurate and you shall not misrepresent any facts.

At any time during or after receiving a request for products/services from you, the Company has reason to believe the same to be either unauthorized or the information/details provided to us is not correct or that any fact has been misrepresented, the Company in its sole discretion shall have the right to take any steps against you, including cancellation of the bookings/reservations, etc. Without any prior information to you. In such an event, the Company shall not be responsible or liable for any loss or damage that may be caused to you as a consequence of such cancellation of booking/reservation of products/services.

Indemnification

  • You agree to indemnify, defend and hold harmless the Company, Jet Privilege/Delightful Detours and/or its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, causes of action, claims, demands, damages, costs and expenses, including reasonable legal fees and interest chargeable, brought by third parties as a result of :-
  • Any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to this agreement
  • Violation of any law or rights of a third party by you; or
  • Use of this Site by you
  • You shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and the Company, Jet Privilege Private Limited cannot be held liable for the same

Delightful Detours Rights

  • If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, opinions, data, questions, suggestions or the like, all such communications are, and shall be treated by Company, as non-confidential except as otherwise expressly stated as confidential by the Company
  • You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other intellectual property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way the Company uses such material for its purpose
  • Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Company anywhere in the world, in any medium, forever

Third Party Account Information on Transmitted Material

  • By booking with the Company, you authorize the Company and its agents to access third party sites, including that of Jet Privilege’s and other payment gateways on your behalf for internet transmission of your account and password to retrieve necessary information for processing and confirming payment, resolving inquiries and/or as otherwise required to manage the booking
  • You are fully responsible for maintaining the confidentiality of the password and the account while booking. The Company shall not be liable for any loss incurred by you as a result of unauthorized use of your password of account, either with or without your knowledge

Force Majeure

The member agrees that there can be exceptional circumstances where the Company may be unable to honor the confirmed bookings due to reasons like business exigencies, decisions of statutory/regulatory authority operational and technical issues, labor unrest, climatic conditions, acts of God, fire, strikes, acts of governments etc. If informed in advance of such situations, the Company will make best efforts to provide similar alternative to its Customers or refund the booking amount.

Disclaimer

  • The member acknowledges that the Company endeavors its best to ensure accuracy of the Contents in the Site. However, at times the material in this Site may include technical inaccuracies or typographical errors which will be immediately corrected as soon as the Company notices the same. The Company may periodically make/add changes/modifications or improvements to the information and the Contents on the Site at any time, without any notice to the Customer. Any advice received except via the Site and/or through authorized representatives of the Company should not be relied upon by the Customer
  • The materials on this Site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, the Company disclaims all warranties of merchantability and fitness for a particular purpose
  • The Company does not warrant that the functions contained in this Site always will be uninterrupted or error free, that defects will be corrected, or that this Site or the servers that make it available are free of viruses or such other harmful malware and/or components, but shall endeavor to keep the contents on its Site and other information are free of such
  • Company does not warrant or make any representations regarding the use of or the result of the use of the material on the Site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators
  • You acknowledge that this Site is provided only on the basis set out in these Terms and Conditions. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Site. The Company does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access to or to use the Site
  • You also acknowledge that through this Site, the Company merely provides intermediary services in order to facilitate booking of tickets and hotel services to you. The Company is not the last-mile service provider to you and therefore, the Company shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (Restaurants, hotels, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site
  • The Company will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site
  • If for any reason, law does not permit exclusions of liability then, the liability of the Company shall be limited to such amount as paid by the member and retained by the Company for the transaction in question

General Provisions

  • Company may add to, modify or remove any part of these Terms and Conditions of Use at any time as it may deem fit, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes
  • Company may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability
  • Company reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Company's systems as well as its clients and users interests are and remain, well-protected. Towards this end, Company may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you
  • If Company, in its sole and exclusive discretion, concludes that the said reservations are not or do not reasonably appear to be, authentic, enforceable or valid, then Company may cancel the said reservations at any time up to 06 hours before the scheduled slot being booked through the Company website
  • Company reserves the right to change, alter, limit or discontinue the terms, conditions, notices under which the Site is offered and/or the Contents herein, including but not limited to the charges in any respect. Company shall have no obligation to take the needs of any member into consideration in connection therewith. You are responsible for regularly reviewing these Terms and Conditions
  • Company reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice
  • No waiver by Company of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative

Disputes And Jurisdiction

  • If any dispute arises between you and Company during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration to be conducted by a sole arbitrator mutually agreeable to both parties. The place of arbitration shall be Delhi. The arbitration proceedings shall be in the English language
  • The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time

These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated

Reward Store Terms & Conditions

1. Access to the Reward Store

1.1. Reward Store

The Reward Store (“Reward Store”) is part of the JET PRIVILEGE PVT LTD (“JPPL”) reward program and is operated by Loylogic Rewards FZE, Dubai Airport Free Zone, PO Box 293805, Dubai, United Arab Emirates ("Store Operator"). In this regard JPPL and Store Operator have entered into an agreement for the provision of such sercives to JPPL.The use of the Reward Store is exclusively for JET PRIVILEGE PVT LTD members (“Members”) who can enter into legally binding agreements under applicable law. Members agree that the terms and conditions as stated in the Jet Privilege Programme shall also be applicable and binding on the Members hereunder. The rules relating to the use of the Reward Store are set out below.

1.2. Acceptance of Terms and Conditions

By accessing this Reward Store site or any website linked to the Reward Store site (“Site”) and making transactions through the Reward Store, specifically by clicking the "I AGREE" and/or similar buttons, you expressly indicate your acknowledgment and acceptance of the rules applicable to the Reward Store.

1.3. Acceptance of Electronic Communication

You consent to receive communication, including reward purchase confirmation, from JET PRIVILEGE PVT LTD, its Store operator and the independent merchants electronically and agree that such electronic communication satisfies any legal requirements that such communications be in writing.

1.4. Redemption Types

You have the possibility to redeem JET PRIVILEGE PVT LTD JPMiles in accordance with the following redemption types: Buying, Donating, and Bidding. For each transaction, you need to use at least one Point. See further below for each redemption type.

1.5. Rewards

The rewards consist of any goods or services purchased by you, by buying or bidding, and sold and distributed by independent merchants that make available such rewards directly to you via the Reward Store.

1.6. Relation between You and Merchant

Every time you purchase, by auction or otherwise, a reward via the Reward Store, you directly enter into an agreement with the respective merchant. Store operator only provides the access and the technical platform for you to redeem rewards directly from the merchant. You agree and acknowledge that separate terms and conditions of the relevant merchant will apply to any reward redemptions via the Reward Store. You agree to abide to such applicable terms and conditions, including but not limited to, rules and restrictions on availability, shipment and delivery terms, notification of defects, return and refund policies, money back guarantees and claim for damages. Neither JET PRIVILEGE PVT LTD nor its Store operator becomes party to the transaction between you and the merchant. JET PRIVILEGE PVT LTD and the Store operator strongly recommend that you check the terms and conditions of the merchant prior to redeeming any reward.

1.7. Use of Reward Store

You may only use the Reward Store to make non-commercial, legitimate reservations or reward purchases or benefit from other redemption types and shall not use the Site or the Reward Store for any other purposes, including making any speculative, false or fraudulent reservations or reward purchases or other reward redemptions. Reward Store are subject to availability at the time you place the purchase order. By accessing and/or using the Reward Store, you authorize JET PRIVILEGE PVT LTD and the Store operator to consider any person using your information a legitimate user. Rewards can be redeemed only by the Member personally. Members/legal guardians must ensure that the login details are not used illegally. JET PRIVILEGE PVT LTD and the Store operator bear no responsibility for any consequences of illegal use of the personal details. JET PRIVILEGE PVT LTD and the Store operator reserve the right to terminate membership in cases they deem constitute misuse.

1.8. Restriction on Use

Due to local laws and regulations, JET PRIVILEGE PVT LTD and the Store operator reserve the right to exclude Members from certain jurisdictions from making transactions over the Reward Store. By making transactions via the Reward Store, you confirm that you are not breaching any laws in your country of residence regarding the legality of such use. JET PRIVILEGE PVT LTD and the Store operator will not be held responsible (i) for the exclusion of Members from certain jurisdictions and (ii) if you use the Reward Store unlawfully. If in any doubt you should check with the relevant authorities in your country of residence.

2. Eligibility criteria:

Active BluePlus, Silver, Gold and Platinum tier members are eligible for redeeming their JPMiles at the Reward Store.

3. Customer Service:

For questions related to the products purchased in the Reward Store or to your order, please contact the relevant merchant. For general questions related to the Reward Store and the redemption types, please contact us (http:// surveyrewards.jetprivilege.com).

.

4. Redemption Types

4.1. Buying

Through this redemption type, you have the possibility to purchase rewards from merchants in exchange for JPMiles. Please see below for further details.

5. Reward Payment

5.1. General

When purchasing rewards via the Reward Store, either by auction or by “normal” purchase, you can pay for such rewards only with JPMiles.

5.2. Payment with JPMiles

You may purchase a reward for such amount of JPMiles as indicated for each reward in the Reward Store, provided that you have sufficient JPMiles available on your account at the time of purchase. JPMiles that are not yet accrued and credited to your account at the time you place the purchase order are not available for reward purchase.JPMiles are deducted from your account as soon as a reward is purchased.

5.3. Conversion Ratio

The amount of JPMiles necessary for the purchase of a reward is determined by JET PRIVILEGE PVT LTD and JET PRIVILEGE PVT LTD has the right, at any time and at its sole discretion, to change the amount of JPMiles necessary to purchase a reward. The conversion ratio of JPMiles can differ from reward to reward.

5.4. Conversion into Cash

The conversion of JPMiles into a cash amount and the payment of such cash amount to you or any similar transactions are not possible, not even in case of return of the reward or services or the cancellation of JET PRIVILEGE PVT LTD membership.

5.5. Reclaim of JPMiles

Any rewards purchased by you with JPMiles that have not been properly debited to your account can be reclaimed by JET PRIVILEGE PVT LTD at any time without compensation.

6. Shipping, Handling and Return of Rewards

6.1. General

Regarding shipping, handling, returns or other delivery related matters such terms and conditions as set out in the relevant merchant details on the Reward Store are exclusively applicable. You agree that neither JPPL nor Store Operator can be held responsible for any non-delivery / non-fulfilment of the products or product & service defects. All risks associated with the delivery, after-sales service, payment, invoicing or collection, customer enquiries, technical support, defects etc are with the relevant merchant. Any disputes arising out of the above shall be dealt with directly between merchant and JPMmeber and neither JPPL nor Store Operator shall be made a party to it. Merchant contact details such as brand, delivery location of merchant and delivery policies are displayed in the order confirmation e-mail which the customers receives only after placing a successful order on the reward store.

6.2. Shipping

Rewards are sent only to the Member’s registered address or to such other address as explicitly provided with a specific reward order. Delivery dates cannot be guaranteed and neither JET PRIVILEGE PVT LTD nor its Store operator assumes no liability for failed deliveries caused by incorrect addresses, absence of the recipient, customs issues, force majeure or other reasons not under the control of JET PRIVILEGE PVT LTD or the Store operator. Please contact the merchant in case of non-delivery of the reward beyond the estimated delivery time stipulated on the order confirmation page. Any non-delivery claims received later than 3 months from order date can no longer be processed.

6.3. Fees & Taxes

The prices on the Reward Store include all taxes and shipping and handling fees unless otherwise specified. Nevertheless, for some rewards, you may be charged and may bear in addition local duties and taxes such as for example VAT and/or luxury taxes depending on your local jurisdiction. Please check with your local authorities prior to ordering a reward.

6.4. Withdrawal Period

Where required by applicable law, our merchants give a 14-day withdrawal period dating from the day on which you received the reward. The withdrawal period shall however always comprise at least 7 working days from the day on which you received the reward. During this period, you have the right to withdraw from the purchase by notifying the merchant and returning the unused and undamaged products in original packaging to merchant's address. If the reward is damaged or lost during its return by you to merchant, you are liable to pay for it. Rewards returned thereafter can no longer be considered for refund or exchange nor can the JPMiles be refunded unless specified otherwise.

6.5. Return Handling

In case a merchant grants a return period that exceeds any legally required withdrawal period, such terms as set out in the relevant merchant terms and conditions in the Reward Store are exclusively applicable. In case of (i) returns in accordance with the applicable terms and conditions of the relevant merchant, or (ii) unsuccessful delivery due to your actual fault (e.g., insufficient or incorrect delivery address or no physical acceptance of reward at delivery address) you may be charged with additional shipping and handling fees, and any other taxes and expenses in connection therewith. You may be required to pay these charges in cash, depending on the nature of the original redemption transaction.

6.6. Guarantee Period

In case of an existing fault in a reward, such guarantee periods, if any, as set out in the relevant merchant terms and conditions in the Reward Store are exclusively applicable. Warranty specially for electronics items, is always as per manufacturer.

7. Personal Information

7.1. Share of Information

The data collected through the Reward Store is governed by JET PRIVILEGE PVT LTD Privacy Policy (LINK) which shall be deemed to be incorporated into these Terms and Conditions. In order for JET PRIVILEGE PVT LTD to process any reward purchase transactions or other reward redemptions via the Reward Store, you will have to transmit certain personal information, including your name, home and email address, and phone number. By providing such information you consent to JET PRIVILEGE PVT LTD and the Store operator sharing certain of that information with third party providers as necessary to process and complete the required transaction. JET PRIVILEGE PVT LTD and the Store operator shall not be liable for any wrong personal information received or obtained from you.

7.2. Consent to Transfer

You further acknowledge and agree that by providing JET PRIVILEGE PVT LTD with any personal or proprietary information, directly or indirectly through the Reward Store or the JET PRIVILEGE PVT LTD program, you consent to the transmission of such personal or proprietary information over international borders as necessary for processing the relevant transactions in accordance with JET PRIVILEGE PVT LTD Privacy Policy (LINK). You further consent to the use of such personal data on an anonymous basis for statistical objectives.

8. Limitation of Liability

8.1. Contracting Party

When purchasing rewards through the Reward Store, you enter into an agreement with the relevant merchant of the product, and not with JET PRIVILEGE PVT LTD or its Store operator. You expressly acknowledge and agree that merchants are independent contractors and not employees or agents of JET PRIVILEGE PVT LTD or the Store operator. Neither JET PRIVILEGE PVT LTD nor its Store operator is liable for the acts, errors, omissions, representations, warranties or negligence of the merchants. JET PRIVILEGE PVT LTD and its Store operator shall not be responsible for or liable to you in connection with any restrictions, qualifications, or other terms and conditions imposed by the merchant on any reward items. As far as permissible by applicable law, JET PRIVILEGE PVT LTD and the Store operator hereby disclaim any product or other liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with the rewards provided by any merchant through the Reward Store, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such merchant and you hereby expressly exonerates JET PRIVILEGE PVT LTD and Store operator from any liability with respect to the same. To the extent permitted by law, JET PRIVILEGE PVT LTD and the Store operator exclude all liability to you or other person of whatsoever nature in respect of any negligence, willful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a merchant.

8.2. No Warranty

JET PRIVILEGE PVT LTD and the Store operator do not warrant or represent that the content on the Reward Store site or any website linked to the Reward Store Site is complete or up-to-date. JET PRIVILEGE PVT LTD and the Store operator are under no obligation to update any content on the Site. JET PRIVILEGE PVT LTD may change the content on or make improvement or changes of the Site at any time without notice. The information, products, and descriptions of rewards and other services published on the Site or a linked Site may include inaccuracies or typographical errors, and JET PRIVILEGE PVT LTD and its Store operator specifically disclaim any liability for such inaccuracies and errors.

8.3. Limitation of Liability

1. You agree that JET PRIVILEGE PVT LTD, its affiliates, the Store operator and any of their respective officers, directors, employers, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of the Site (including but not limited to warranties of quality, merchantability and fitness of products being sold on this website) or the Reward Store, or with the delay or inability to use the Site or a linked Site, even if JET PRIVILEGE PVT LTD is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, the transmission of any virus which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems, unauthorized access, theft, operator errors, strike or other labour problems or any force majeure. JET PRIVILEGE PVT LTD and the Store operator cannot and do not guarantee continuous, uninterrupted or secure access to the Site or the Reward Store.

8.4. Legal Remedies

JET PRIVILEGE PVT LTD and the Store operator reserve the right to seek all remedies available at law and in equity for any misuse of the Site or the Reward Store and/or violations of these rules, including the right to block access from a particular internet address and to exclude you from accessing the Reward Store.

9. Copy Rights & Trade Marks

The trademarks, logos and service marks (collectively "Marks") displayed on the Reward Store are the property of JET PRIVILEGE PVT LTD, the Store operator or of the merchant as the case may be. You are prohibited from using any Marks for any purpose including, but not limited to, the use as metatags on other pages or Sites on the World Wide Web without the prior written permission of JET PRIVILEGE PVT LTD, or such other party which may own the Marks. All information and content including any software programs available on or through the Site (collectively "Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes. You take note that one or more patents apply to the features and services accessible via the Reward Store, including without limitation: Loylogic's U.S. Patent No. 7,698,185 and U.S. Patent No. 8,533,083.

10. Confidentiality of Personal Information

Access to and use of password protected and/or secure areas of the Reward Store is restricted to authorized persons only. Unauthorized individuals attempting to access these areas of the Reward Store may be subject to prosecution. You are responsible for maintaining the confidentiality of your personal information, including your account and password, and for restricting access to your computer to prevent unauthorized access to the Reward Store. You agree to accept responsibility for all redemption and other activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform JET PRIVILEGE PVT LTD immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree that JPPL shall not be held liable for any loss or misuse of such confidential information.

11. Store Operator

Loylogic is the Store operator of the JET PRIVILEGE PVT LTD reward program. In case of questions, please contact Loylogic Inc., Freihofstrasse 22, CH-8700 Kuesnacht, Switzerland or send us a message. (LINK)

Raffle

These Terms and Conditions shall govern your participation in the JP Raffle (“Contest”). By participating in the competition, you agree to be bound by all the terms and conditions mentioned below.

  • This Contest is only open to Members of the JetPrivilege Programme. It shall remain open for participation from 13th Jan 2017 to 15th Feb 2017.
  • Members may redeem Raffle ticket(s) using JPMiles earned by purchasing products and/or services under the JetPrivilege Programme. It is expressly clarified that those JPMiles purchased in lieu of cash directly from JetPrivilege.com cannot be used for redeeming Raffle tickets.
  • Once you have redeemed your Raffle ticket(s), the JPMiles will be taken from your account and an email containing your ticket numbers will be sent to you.
  • Raffle tickets are electronic and will not be mailed physically.
  • Your raffle ticket numbers will be mentioned in your Raffle Confirmation email as well as under My transactions in the My account section (login required).
  • JPMiles redeemed for the Raffle tickets are non-refundable.
  • Members who are residents of the state of Tamil Nadu and in such other states where prohibited by law, shall not be eligible to take part in this Contest.
  • Members from outside India cannot take part in the Contest if prohibited by respective country legislation.
  • This competition is not open to employees of JetPrivilege and its affiliates.
  • In case of termination of participation in the raffle for any reason (including but not limited to technical errors, cancellation of raffle etc.) a Member is only eligible to recover the Miles that are redeemed against tickets for the specific raffle.
  • 1 lucky winner selected by draw of lots will be gifted an Apple iPhone7. The winner will be notified via email. The winners should respond within 48 hours confirming willingness to accept the Prize and pay applicable taxes (mentioned in below clause); failing which another winner will be selected by draw of lots. The prize can only be used on the notified dates.
  • The winner expressly agrees to pay, out of his pocket, the income tax, customs duty, VAT and such other taxes or duties or fees imposed by Indian laws at the time of claiming the prize. JetPrivilege and the shop operator reserve the right to invoice the winner for the said taxes, duties and fees. The prizes shall be handed over only once the said invoice has been fully paid by the winner.
  • By entering this contest, the winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current data protection legislation and will not be disclosed to a third party.

Refer-a-friend Terms & Conditions

1.Refer-a-friend Programme is applicable for select JetPrivilege members only

2.100 JPMiles will only be credited to the referrer and referee’s JetPrivilege membership accounts when the referee clicks on the invite, successfully enrols into JetPrivilege programme and completes both the mobile and e-mail verification

3.The referee, who enrols into JetPrivilege programme through the Refer-a-friend Programme should be a new member and not an existing JetPrivilege member. Whether the referee is new to JetPrivilege Program or not will be determined at Jet Privilege Pvt. Ltd.’s (JPPL) sole discretion

4.The information gathered will be confidential and it will never be sold, exchanged or disclosed to any third party for marketing purposes

5.If your friends use someone else's referral link, the person whose link was used would get benefits, even though you had referred them first

6.Jet Privilege Pvt. Ltd. reserves the right to withdraw the scheme and its benefits at any time and without any notice

7.In case of any fraudulent use of the programme, JPPL holds the right to withdraw the referral programme without notice

8.Any email id/mobile number can only be registered once with JetPrivilege Programme

9.Bonus JPMiles earned using the referral programme will have a validity of 3 years from the date of credit. If unutilized, it will cease to exist and will not be renewed under any circumstances

10.JPPL may terminate your account or your friend’s JetPrivilege accounts, if you or them take any of the following actions-

10.1. Open multiple accounts with different e-mail addresses, for the same person in order to accumulate additional referral JPMiles

10.2. Refer customers using spam, display advertising, sponsored links, unsolicited e-mails, or links on message boards or forums

10.3. Use false names, impersonate other people, or otherwise provide false or misleading information to us

10.4. Offer incentives to others who register new accounts

11. JPPL reserves the rights to change the amount of JPMiles conferred under Refer-a-friend programme at any point in time

12. JPPL may suspend or terminate the Refer-a-friend programme or any user's ability to participate in the programme at any time for any reason at their discretion. JPMiles earned as a result of fraudulent activities will be revoked and deemed invalid

13. JPPL reserves the right to amend these terms and conditions at any time without any prior notice. Modifications of these terms will be effective from the time they are updated in the Terms and Conditions section

14. For all other queries please email memberservices@jetprivilege.com

JetPrivilege Exclusives | Insurance:

The terms and conditions set out below (“Terms & Conditions”) is a legal document which governs the use of [insure.jetprivilege.com] (“Site”) and the purchase of any Insurance Policy (defined hereinafter) on such Site. The Site is owed and operated by Jet Privilege Private Limited (“JPPL”), a company incorporated under the Companies Act 1956, and having its registered office at at Siroya Centre, Sahar Airport Road, Andheri (East), Mumbai 400 099. These Terms & Conditions shall apply to the relationship between the Member (defined hereinafter) and JPPL, and are intended to protect both the Member and JPPL. These Terms & Conditions are effective as on the date of their publication and may be changed / modified by JPPL at any time.

1. ACCEPTANCE

1.1. By entering the Site and availing of the services herein, the Member hereby certifies that:

(a) The Member is competent to enter into a legally binding and enforceable contract and have the authority to enter into the same; and

(b) The Member agrees to be bound by all provisions of these Terms & Conditions and any other documents incorporated by reference herein.

1.2. By entering this Site, the Member is further deemed to have executed this document electronically effective on the date of such action. Such action constitutes an acknowledgement that the Member is able to electronically receive, download, and print these Terms & Conditions, and any amendments hereto.

2. DEFINITIONS

For the purpose of this document, unless the context specifies otherwise, the following terms shall have the meanings defined as under:

"Insurance Partner" means any insurance provider which has partnered with JPPL for extending insurance cover under an Insurance Policy to Members and has been listed in Schedule I.

“Insurance Policy” means any policy of insurance which has been executed between JPPL and the Insurance Partner for extending insurance cover to Members in accordance with the Policy Document.

“JetPrivilege Member Account” means the membership account of the Member which contains details of Member’s transaction through JetPrivilege.

“JetPrivilege”or “JetPrivilege Programme” means the loyalty and rewards programme owned, managed and operated by JPPL offering benefits, facilities or arrangements to Members by reason of their membership into the programme.

“JP Membership Number” means the membership number granted to the Member in pursuance of the JetPrivilege Programme

“Member(s)” means member(s) of the JetPrivilege Programme.

“Policy Document” means the document governing the terms and conditions of the Insurance Policy.

“Third Party” means any person other than JPPL and the Member.

3. SCOPE OF JPPL SERVICES

3.1. JPPL seeks to provide the Members an opportunity to avail the benefits of insurance cover under the Insurance Policy executed with the Insurance Partner. JPPL shall, in respect of the Insurance Policy, function as a master policyholder with the Member who opts for the Insurance Policy being treated as the beneficiary.

3.2. The role of JPPL shall be limited to collecting premium for the Insurance Policy from the individual Members and remitting the same to the Insurance Partner.

4. ELIGIBILITY TO USE

The services offered in this Site or any pages thereof can be availed only by Members who are competent to enter into a legally binding and enforceable contract and have the authority to enter into the same. JPPL reserves the right to refuse access to use the services offered in the Site to Members at any time for inspection, investigation and prevention of fraudulent activities or for such other reasons it may deem fit.

5. MODE OF APPLICATION AND ACCEPTANCE

5.1. Login

The Member shall firstly login to his JetPrivilege Member Account by entering his JPMembership Number and such other valid credentials as required. Thereafter, the Member may select any Insurance Policy of his choice.

5.2. Perusal of Policy Document

The Member shall be then provided with an electronic copy of the concerned Policy Document. It shall be his sole responsibility to read and understand the terms and conditions of the Policy Document before proceeding any further with the application.

5.3. Provision of details

The Member shall then insert or modify his personal details for the purpose of the Insurance Policy application. It is the sole responsibility of the Member to ensure that he provides correct particulars as requested for the purpose of such application. Any disputes surrounding incorrect entry of particulars shall not be entertained by JPPL post completion of purchase of Insurance Policy. If the member wishes to modify any of the details related to the Insurance Policy, he/she should directly contact the Insurance Partner for the same.

5.4. Payment of premium

Pursuant to the insertion of the application details as mentioned in Clause 5, the Member shall be directed to the payment gateway operated by JPPL for payment of premium in respect of the concerned Insurance Policy. JPPL shall collect the premium on behalf of the individual Members and remit it to the Insurance Partner upon acceptance of the application. It is clarified that the collection of the premium constitutes merely a provisional acceptance and shall not be construed as a binding contract. In the event that the application is rejected by the Insurance Partner for any reason, the Member shall avail a refund in accordance with Clause 5.7.

5.5. Consideration of application

The Member shall be admitted as a beneficiary to the Insurance Policy only upon acceptance of the application by the Insurance Partner. The Insurance Partner may decline to accept the Member’s application on such grounds including but not limited to those listed below:

(i) The Member has provided incorrect particulars in the application;

(ii) The Member has not met the eligibility criteria specified in the concerned Policy Document;

(iii) The Member’s applications for Insurance Policies have been cancelled two times within a period of 365 days immediately preceding the date of payment of the premium; or

(iv) Any other reason it may deem fit at its sole discretion.

It is clarified that neither the Insurance Partner nor JPPL is bound to furnish the reason for the rejection of the application.

5.6. Acceptance of application

The Member shall be notified, by the Insurance Partner, of the acceptance of his application by email. Upon acceptance of the application, the Insurance Partner shall issue the Certificate of Insurance within two working days from the date of payment of the premium. In any event, the Member is not entitled to avail the benefit of cover under more than one Insurance Policy at the same time.

5.7. Rejection of application

In the event of an application not being accepted by the Insurance Partner due to any reason whatsoever, JPPL shall intimate the concerned Member of the non-acceptance by email. Further, JPPL shall refund the premium to the Member within 14 working days from the date of payment of the same.

6. DISCLAIMER OF LIABILITY

6.1. JPPL shall not be liable for any damages, direct or indirect, special, incidental, or consequential damages, losses or expenses in respect of any activities connected with the purchase of the Insurance Policy or use of this Site.

6.2. Without prejudice to the provisions of the above Clause 6.1, JPPL shall not be responsible for, and expressly disclaims liability of any kind in respect of the following activities:

(a) Acceptance of application by the Insurance Partner

(b) Issuance of Certificate of Insurance to the Member within the stipulated time.

((c) Modification of details submitted as a part of the application subsequent to purchase of Insurance Policy.

(d) Undertake any guarantee that the Insurance Partner shall perform its obligations under the Insurance Policy without breach of the terms and conditions in the Policy Document.

(e) Resolve queries of Members on matters connected with or related to the Insurance Policy.

(f) Undertake registration, payment or settlement of claims made by the Member under the Insurance Policy.

(g) Mediate, resolve, arbitrate or settle any dispute or disagreement between the Member and Insurance Partner arising in relation to the Insurance Policy.

7. QUERIES RELATING TO INSURANCE POLICY

For queries on matters connected with or relating to the Insurance Policy including terms and conditions of the cover, registration of claims and settlement of claims, Members shall contact the Insurance Partner at the coordinates mentioned in the Policy Document. JPPL does not undertake to resolve these queries or extend any other kind of assistance in matters connected with the Insurance Policy.

8. INTELLECTUAL PROPERTY & COPYRIGHT

All copyrights, trademarks and intellectual property rights pertaining to the Site and pages thereof, their contents and their arrangement, are owned by JPPL, unless otherwise indicated. No one may copy, reproduce or distribute any part of this Site or any page thereof with or without modification or any data contained within the Site without prior written consent of JPPL. Any Member shall not commercially exploit the identity, logo or services of JPPL. JPPL reserves the right to seek injunctive and other similar remedies before the appropriate forum or court of law so as to prevent any such instances of infringement.

9. THIRD PARTY CONTENT

9.1. All kinds of text, graphics, trademarks, brands, logos, product listings and specifications and such other advertisements related to the Insurance Policies offered by Insurance Partners as well as other data from external sources are made available on this Site (“Third Party Content”).

9.2. Such Third Party Content is provided on an 'As Is' basis. JPPL does not own / have the rights and title to any such Third Party Content, or provide any guarantee with respect to the accuracy, title, merchantability, non-infringement or fitness for a particular purpose of any Third Party Content and shall not be held liable for any loss suffered by any Member based on his reliance on or use of such Third Party Content.

10. NO WARRANTY

JPPL does not and shall not make any warranty or representation as regards the following:

(a) Accuracy, adequacy or completeness of the information and materials displayed on this Site or any pages redirected from this Site. JPPL expressly disclaims liability for errors or omissions in this information and materials; and

(b) Specifics (including but not limited to quality, value, non-infringement of Third Party rights, title, merchantability and fitness for a particular purpose) of the Insurance Policies sold by Insurance Partners.

(c) Timely and satisfactory performance by the Insurance Partner, of his obligations, under the Insurance Policy.

11. UNAUTHORIZED USE OF SITE

11.1. The following instances shall amount to unauthorised use of Site:

(a) Posting of or uploading content which infringes any patent, trademark, copyright or other proprietary rights;

(b) Posting of or uploading content which contains software viruses or any other computer code, files or programs designed to interrupt destroy or limit the functionality of any computer resource;

(c) Posting of or uploading content which deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

(d) Engaging in tampering of the Site including modification of URLs, distributing unauthorised URLs, email cloaking, running automated scripts or pages being spidered and such other activity that interferes with or disrupts access to the Site or the services performed through it; and

(e) Undertaking such other activity in violation of these Terms & Conditions.

11.2. In the event of such unauthorised use, JPPL reserves the right to revoke, suspend or terminate the concerned JetPrivilege Member Account and forfeit any JPMiles or Partner JPMiles that have accrued in the account. The Member further agrees and acknowledges that JPPL shall not be held liable for any loss or liabilities incurred by the Member or any Third Party as a consequence of such unauthorized use.

12. INDEMNIFICATION

The Member shall indemnify and hold harmless JPPL, its owner, licensee, affiliates, subsidiaries, group companies and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any Third Party or penalty imposed in relation to or connection with the following events:

(a) Any breach of these Terms & Conditions, Privacy Policy and such other Policies;

(b) Any incidents arising out of, or in connection with the use of this Site; and

(c) Infringement and any other kinds of misuse of rights of a Third Party, including any intellectual property rights.

13. DISCLAIMER OF LIABILITY

13.1. In no event shall JPPL be held liable for any damages, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with the use of this Site or any pages redirected from this Site.

13.2. Without prejudice to the generality of the above disclaimer, JPPL shall not be held liable in respect of occurrence of the following events:

(a) Delay or inability to use this Site or related pages or the provision of or failure to provide any information, software, products, and related graphics obtained through the Site, or otherwise arising out of the use of the Site, whether based on contract, tort, negligence, strict liability or otherwise;

(b) Non-availability of the Site during periodic maintenance operations or any unplanned suspension of access to the Site that may occur due to technical reasons or for any reason beyond JPPL’s control;

(c) Any damage to computer systems or loss of data that results from the download of such material or data; and

(d) Any errors or omissions, with respect to any information provided to Members whether on behalf of itself or third parties.

14. MODIFICATION

14.1. JPPL may, at any time, make any change, add to or modify these Terms & Conditions without giving notice to the Member.

14.2. In the event JPPL makes any changes to these Terms & Conditions, Members will be taken to have received notice upon JPPL posting details of such changes in the Site.

15. CHOICE OF LAW & JURISDICTION

These Terms & Conditions shall be governed by and interpreted and construed in accordance with the laws of India. JPPL and Members agree to submit all disputes arising out of or in relation to these Terms & Conditions to the exclusive jurisdiction of the courts in Mumbai.

16. POLICY DOCUMENT TO PREVAIL

These Terms & Conditions shall not, in any way, preclude the applicability of the Policy Document as regards the provisions contained therein. For the avoidance of doubt, it is clarified that these Terms & Conditions shall not supplant or modify or otherwise alter the rights and obligations of the parties to the Policy Document.

16. POLICY DOCUMENT TO PREVAIL

17.1. Assignment

JPPL shall have the right to assign its rights, obligations and licenses under these Terms & Conditions to any other person or entity, at its own sole discretion. The Member shall however not be entitled to assign his rights, obligations or licenses granted under these Terms & Conditions without the prior written consent of JPPL.

17.2. Communication

All notices to JPPL intended to have a legal effect must be in writing and delivered either (a) in person; (b) by a means evidenced by a delivery receipt, to the following address: Jet Privilege Private Limited. A Wing, 2nd Floor, Times Square, Andheri-Kurla Road | Andheri East, Mumbai 400059; or (c) in writing via email to ”memberservices@jetprivilege.com”. All such notices are deemed effective upon receipt by JPPL.

17.3. Severability

If, for any reason, a court of competent jurisdiction finds any provision of these Terms & Conditions, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder shall continue in full force and effect. JPPL may amend in a reasonable manner such provision to make it enforceable and such amendment will be given effect in accordance with such amended Terms & Conditions

17.4. Waiver

Any failure or delay by JPPL to enforce or exercise any provision of these Terms & Conditions, or any related right, shall not constitute a waiver of that provision or right. Any waiver by JPPL shall only be made in writing and executed by a duly authorized officer of JPPL.

Terms and Conditions for Shop.jetprivilege.com:

The terms and conditions set out below (“Terms of Use”) is a legal document which governs the use of Shop.jetprivilege.com and any sites or pages redirected from this site. The site is owned and operated by Jet Privilege Private Limited (“JPPL”), a company incorporated under the Companies Act 1956, and having its registered office at Siroya Centre, Sahar Airport Road, Andheri (East), Mumbai 400 099. These Terms of Use shall apply to the relationship between you (being a user of this site, and terms such as ‘you’ and ‘your(s)’ shall be construed accordingly) and JPPL, and are intended to protect both you and JPPL. These Terms of Use are effective as on the date of their publication and may be changed / modified by JPPL at any time.

1. ACCEPTANCE

 1.1. By clicking on "Proceed to Affiliate Partner’s site" you hereby certify that:

(a) You are competent to enter into a legally binding and enforceable contract and have the  authority to enter into the same; and

(b) You agree to be bound by all terms and conditions of these Terms of Use and any other documents incorporated by reference herein.

 1.2. By proceeding to Affiliate Partner’s site, you are deemed to have executed this document electronically effective on the date of such action. Such action constitutes an acknowledgement that you are able to electronically receive, download, and print these Terms of Use, and any amendments hereto.

2. DEFINITIONS

 For the purpose of this document, unless the context specifies otherwise, the following terms shall have the meanings defined as under:

 Affiliate Partner means any entity which has partnered with JPPL for offer of sale of products or services to Members on its respective site.

JetPrivilege Member Account means the membership account of the Member which contains details of Member’s transaction through JetPrivilege.

 JetPrivilege or JetPrivilege Programme means the loyalty and rewards programme owned, managed and operated by JPPL offering benefits, facilities or arrangements to Members by reason of their membership into the programme.

JP Membership Number means the membership number granted to the Member in pursuance of the JetPrivilege Programme.

JPMiles means the reward currency owned and managed by Jet Privilege Private Limited.

Member means a member of the JetPrivilege Programme.

Partner JPMiles means the JPMiles accumulated by a Member into his JetPrivilege membership account upon purchase of products and/or services and separately appearing on a statement issued by JPPL to its Members.

Third Party means any person other than you and JPPL.

3. SCOPE OF SERVICES

 3.1. JPPL seeks to provide you an opportunity to earn Partner JPMiles on making purchases from Affiliate Partners whose logos and/or products are listed on this site. You shall carry out the transaction in the site operated by the respective Affiliate Partner upon being redirected from this site.

 3.2. All transactions for purchase of products and/or services entered into by you shall be with the Affiliate Partner. JPPL shall not be involved, whether as a party or otherwise, in such transactions.

 3.3. JPPL merely redirects you to the Affiliate Partner’s site and is free from any liability or such other legal obligations attached to sellers of goods and services.

 3.4. JPPL’s role shall be limited to crediting accumulated Partner JPMiles to the JetPrivilege Member Account as and when communicated to JPPL by the Affiliate Partner.

 3.5. JPPL’s role shall not extend to and, in any case, JPPL shall not bear responsibility of any kind in respect of the following activities:

  (a) Take possession, of any of the products or services offered by the Affiliate Partner, in the course of a transaction entered into by the parties or hold any right, title or interest over the products and/or services offered by the Affiliate Partner or incur any obligations or liabilities in respect of such contract.

  (b) Provide any online payment gateway or such other facilities, through itself or its service providers, for collection, processing, facilitation and remission of payment against the purchase of products and/or services.

  (c) Undertake any guarantee that the Affiliate Partner will perform any transaction concluded on its site without breach of any terms thereof.

  (d) Mediate, resolve or arbitrate any dispute or disagreement between you and Affiliate Partner as regards the transaction.

4. ELIGIBILITY TO USE

 The services offered in this site or any pages thereof can be availed only by such users who are competent to enter into a legally binding and enforceable contract and have the authority to enter into the same. JPPL reserves the right to refuse access to use the services offered in the site to users at any time for inspection, investigation and prevention of fraudulent activities or for such other reasons it may deem fit.

5. MODE OF ACCESS

 5.1. You shall be redirected to the Affiliate Partner’s site upon entering Shop.jetprivilege.com and clicking on:

  (a) Any logos or brand names posted by the Affiliate Partner; or

  (b) Any listing of product/service posted by the Affiliate Partner.

 5.2. Thereafter, you may proceed through either of the following channels:

  (a) Member Login

   You may login by entering your JetPrivilege Number and such other credentials as sought in the respective fields. Even though you are not initially logged in to your JetPrivilege Member Account, you may avail of another chance to login by entering your JetPrivilege Number and such other credentials when prompted by a pop-up before being redirected to the Affiliate Partner’s site. It is the sole responsibility of Members to ensure that they login with their correct JetPrivilege Number. Any disputes surrounding a credit of Partner JPMiles to incorrectly mentioned JetPrivilege Number shall not be entertained by JPPL.

  (b) Guest User

   You are also permitted to continue as a guest user without entering any JetPrivilege Number. In this event, you shall not earn any Partner JPMiles upon transacting on the Affiliate Partner’s site.

6. EARNING PARTNER JPMILES

 6.1. Determination of Maximum Partner JPMiles

  (a) JPPL shall determine, from time to time at its discretion, those transactions which are eligible for credit of Partner JPMiles and the maximum number of such Partner JPMiles which the Member shall earn upon completion of the transaction.

  (b) The above particulars shall be clearly displayed on this site or page wherefrom you shall be redirected to the Affiliate Partner’s site.

  (c) Notwithstanding anything in above clauses (a) and (b), it is clarified that the indicated number of Partner JPMiles provides for a maximum cap and that you shall not be entitled to the full number. The actual Partner JPMiles earned by you may be lesser than the indicated number, depending on the net amount paid by way of the transaction with the Affiliate Partner. The number of Partner JPMiles that you earn may also vary due to any change in policy by the Affiliate Partner over which JPPL has no control.

 6.2. Credit of Partner JPMiles

  (a) You shall earn Partner JPMiles only on genuine transactions which are successfully tracked and verified by the Affiliate Partners. To ensure a successful credit of Partner JPMiles, you should perform the following activities:

    (i) You should clear your browsers cookies/cache before logging into your JetPrivilege Member Account;

    (ii) You should enable Cookies in your browser settings;

    (iii) You should ensure that you are not using incognito or private browsing mode; and

    (iv) You should not open any other coupon or price comparison sites in the same browser after being redirected from this site to the Affiliate Partner’s site.

  (b) JPPL shall update the details regarding the amount of Partner JPMiles earned by way of the transaction within 7 days of completion of transaction. You may view such details in the Pending Activities section within Activity Details of your JetPrivilege Member Account.

  (c) JPPL shall credit any earned Partner JPMiles to the respective JetPrivilege Member Account, upon being intimated by the Affiliate Partner of the event of a genuine transaction. The credit shall take effect within a period of 75 days from the date of completion of transaction with the Affiliate Partner.

  (d) Any transaction deemed as non-genuine or invalid by the Affiliate Partner shall not qualify for credit of Partner JPMiles. The transaction may be deemed as non-genuine or invalid for any reasons, including but not limited, to the following:

    (i) You did not wholly complete the transaction on the Affiliated Partner’s site;

    (ii) You cancelled the transaction, modified the terms thereof or performed an activity (i.e. fully/partially returned the purchased product/service) which had the effect of altering the terms of the transaction;

    (iii) You did not clear your cookies before you completed your transaction as a result of which you ultimately get redirected to the Affiliated Partner site from a site operated by a Third Party.

    (iv) You did not comply with such terms and conditions stipulated by the Affiliate Partner for transacting on its site; or

    (v) You used a coupon, gift voucher, gift card, gift certificate, store credit or a similar prepaid instrument to complete the transaction.

  (e) In case a transaction is subsequently discovered to be non-genuine or is otherwise cancelled, the Partner JPMiles credited to the JetPrivilege Member Account as a result of such transaction shall be deducted from the accrued balance in the JetPrivilege Member Account.

  (f) In case you made a genuine transaction, after ensuring strict compliance with the conditions prescribed in Clause 6.2 (a), and still has not received the corresponding credit of Partner JPMiles, you may make a claim by contacting JPPL and adducing sufficient proof of the same. JPPL shall use reasonable efforts on its part to recover such Partner JPMiles.

  (g) JPMiles will be rounded down to the nearest value. Those members who are eligible for 1 JPMile or more will be credited the same.

7. INTELLECTUAL PROPERTY & COPYRIGHT

 All copyrights, trademarks and intellectual property rights pertaining to the site and pages thereof, their contents and their arrangement, are owned by JPPL, unless otherwise indicated. No one may copy, reproduce or distribute any part of this site or any page thereof with or without modification or any data contained within the site without prior written consent of JPPL. You shall not commercially exploit the identity, logo or services of JPPL. JPPL reserves the right to seek injunctive and other similar remedies before the appropriate forum or court of law so as to prevent any such instances of infringement.

8. THIRD PARTY CONTENT

  8.1. All kinds of text, graphics, trademarks, brands, logos, product listings and specifications and such other advertisements related to the products offered by Affiliate Partners as well as other data from external sources are made available on this site (“Third Party Content”).

 8.2. Such Third Party Content is provided on an 'As Is' basis. JPPL does not own / have the rights and title to any such Third Party Content, or provide any guarantee with respect to the accuracy, title, merchantability, non-infringement or fitness for a particular purpose of any Third Party Content and shall not be held liable for any loss suffered by you based on his reliance on or use of such Third Party Content.

9. USE OF INFORMATION AND MATERIALS

 The information and materials contained in the site and pages thereof, and the terms, conditions, and descriptions that appear, are subject to change without prior notification. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to final determination and acceptance by Affiliate Partners.

10. NO WARRANTY

JPPL does not and shall not make any warranty or representation as regards the following:

  (a) Accuracy, adequacy or completeness of the information and materials displayed on this site or any pages redirected from this site. JPPL expressly disclaims liability for errors or omissions in this information and materials; and

  (b) Specifics (including but not limited to quality, value, saleability, non-infringement of Third-party rights, title, merchantability and fitness for a particular purpose) of the products and services sold by Affiliate Partners.

  (c) Timely and satisfactory performance of the contract of sale entered into between you and Affiliate Partners.

11. UNAUTHORIZED USE OF SITE

 11.1. The following instances shall amount to unauthorised use of site:

  (a) Making or attempting to make any transaction with any Affiliate Partner by providing incorrect or false information with a view to fraudulently earn Partner JPMiles;

  (b) Posting of or uploading content which infringes any patent, trademark, copyright or other proprietary rights;

  (c) Posting of or uploading content which contains software viruses or any other computer code, files or programs designed to interrupt destroy or limit the functionality of any computer resource;

  (d) Posting of or uploading content which deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

  (e) Engaging in tampering of the site including modification of URLs, distributing unauthorised URLs, email cloaking, running automated scripts or pages being spidered and such other activity that interferes with or disrupts access to the site or the services performed through it; and

  (f) Undertaking such other activity in violation of these Terms of Use.

 11.2. In the event of such unauthorised use, JPPL reserves the right to revoke, suspend or terminate your JetPrivilege Member Account and forfeit any JPMiles or Partner JPMiles that have accrued in your account. You agree and acknowledge that JPPL shall further not be held liable for any loss or liabilities incurred by you or any Third Party as a consequence of such unauthorized use.

12. INDEMNIFICATION

 You shall indemnify and hold harmless JPPL, its owner, licensee, affiliates, subsidiaries, group companies and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any Third Party or penalty imposed in relation to or connection with the following events:

  (a) Any breach of these Terms of Use, Privacy Policy and such other Policies;

  (b) Any incidents arising out of, or in connection with the use of this site; and

  (c) Infringement and any other kinds of misuse of rights of a Third Party, including any intellectual property rights.

13. DISCLAIMER OF LIABILITY

 13.1. In no event shall JPPL be held liable for any damages, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with the use of this site or any pages redirected from this site.

 13.2. Without prejudice to the generality of the above disclaimer, JPPL shall not be held liable in respect of occurrence of the following events:

  (a) Delay or inability to use this site or related pages or the provision of or failure to provide any information, software, products, and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability or otherwise;

  (b) Non-availability of the site during periodic maintenance operations or any unplanned suspension of access to the site that may occur due to technical reasons or for any reason beyond JPPL’s control;

  (c) Any damage to your computer systems or loss of data that results from the download of such material or data; and

 (d) Any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.

14. PRIVACY POLICY

  14.1. JPPL may collect certain personal data and information in the course of providing services to you. The storage, use, disclosure and sharing of such personal information shall be governed by JPPL's privacy policy, which is available at jetprivilege.com ("Privacy Policy").

 14.2. This Privacy Policy forms a part of these Terms of Use, and by agreeing to the same you shall be deemed to have given us consent to handle your information as per the terms of such policy.

 14.3. If you have objections to the terms of the Privacy Policy, you may not avail of services provided by this site or pages thereof.

15. MODIFICATION

 15.1. JPPL may, at any time, make any change, add to or modify these Terms of Use without giving notice to you.

 15.2. In the event JPPL makes any changes to these Terms of Use, you will be taken to have received notice upon JPPL posting details of such changes in JetPrivilege site.

16. CHOICE OF LAW & JURISDICTION

 These Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. You and JPPL shall submit all disputes arising out of or in relation to these Terms of Use to the exclusive jurisdiction of the courts in Mumbai.

17. MISCELLANEOUS

 17.1. Entire Terms of Use

    17.1.1. These Terms of Use, together with any other legal notices or additional policies published by JPPL on the site, shall constitute the entire agreement between you and JPPL.

    17.1.2. These Terms of Use shall not preclude the applicability of any other terms and conditions which shall govern your relationship with the Affiliated Partner in relation to the use of the latter’s site.

 17.2. Assignment

 JPPL shall have the right to assign its rights, obligations and licenses under these Terms of Use to any other person or entity, at its own sole discretion. You shall however not be entitled to assign your rights, obligations or licenses granted to you under these Terms of Use without the prior written consent of JPPL.

 17.3. Communication

  All notices to JPPL intended to have a legal effect must be in writing and delivered either

  (a) in person;

  (b) by a means evidenced by a delivery receipt, to the following address: Jet Privilege Private Limited. A Wing, 2nd Floor, Times Square, Andheri-Kurla Road | Andheri East, Mumbai 400059; or

  (c) in writing via email to ”memberservices@jetprivilege.com”. All such notices are deemed effective upon receipt by JPPL.

 If, for any reason, a court of competent jurisdiction finds any provision of these Terms of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder shall continue in full force and effect. JPPL may amend in a reasonable manner such provision to make it enforceable and such amendment will be given effect in accordance with such amended Terms of Use.

 17.5. Waiver

  Any failure or delay by JPPL to enforce or exercise any provision of these Terms of Use, or any related right, shall not constitute a waiver of that provision or right. Any waiver by JPPL shall only be made in writing and executed by a duly authorized officer of JPPL.

 17.6. Grievance Officer

  17.6.1. In pursuance of the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer of JPPL for the purpose of the services rendered under these Terms of Use shall be with email address: grievance.officer@jetprivilege.com.

  17.6.2. JPPL may modify the aforesaid details from time to time in accordance with the provisions of Clause 15.

  • Offer is valid on hotel bookings made through hotels.jetprivilege.com.
  • Member must provide JetPrivilege membership number at the time of hotel booking to earn JPMiles.
  • Miles earned will be posted to JetPrivilege Membership number (provided at the time of booking the hotel) within 60 days after completed hotel stay. In the event a booking is cancelled; the miles will not be awarded.
  • Any valid JetPrivilege Membership number entered at the time of hotel booking will be eligible for credit of JPMiles. Any request to modify a valid JetPrivilege Membership number at a later date will not be entertained.
  • In case JetPrivilege Number is not mentioned or an invalid JetPrivilege number is entered at the time of booking, member can claim Missing JPMiles after the completion of stay by calling up the JetPrivilege Service Centre and providing the valid JP number, booking details or sending the confirmation mail copy of the booking details to memberservices@jetprivilege.com within 180 days from the date of completion of stay.
  • Offer is subject to change without notice. In case of any dispute, JetPrivilege and Booking.com reserves the right of final decision.
  • Miles awarded for staying at the Accommodation will be based on local currency converted to Indian Rupee. The rate of exchange rate will be determined at JetPrivilege’s discretion, based on the industry standard exchange rate and then calculate the number of miles you will earn.
  • For any booking related queries, please call Booking.com India Customer Service Number: 0008000016075.

Cards.jetprivilege.com Terms & Conditions

Calculation Logics Terms

  • One Jet Airways redemption ticket is counted as a free award ticket. The issuance of each redemption ticket is based on the assumption that the sector for which the ticket is issued requires a minimum redemption of 5000 JPMiles.
  • Total JPMiles are calculated by including Welcome Bonus JPMiles, Card Activation JPMiles, Card Threshold JPMiles and Base JPMiles on spends for each card variant.
  • Base JPMiles on spends for the IndusInd Bank co-brand card variant is calculated considering 70% of spends happening on weekdays and 30% of the spends happening on weekends.
  • Base JPMiles on spends for the ICICI Bank co-brand card variant is calculated considering domestic spends only.
  • Base JPMiles on spends calculation does not include the Bonus JPMiles the member receives for applying for the co-brand credit card on the JetPrivilege website or mobile site.
  • Base JPMiles do not include Bonus JPMiles for a Jet Airways revenue ticket booked through Jet Airways website or mobile app.
  • JPMiles calculated based on spends through the website are an estimated number and the actual number and benefits may vary. JetPrivilege will not be held liable for the same. Please note: The calculation does not take into consideration taxes and other charges for redemption of the air ticket. Taxes and other charges will be charged at actuals as accrued.

JP Channel Bonus

  • Bonus JP Miles will be awarded to members applying through JetPrivilege website only, and will only be offered basis the participating bank issuing the cards to the applicant.

General Liability

  • The participating bank has the right to decline issuance of the credit card based on the risk policy despite having approved the issuance of the credit card via the JetPrivilege website, and this will be considered the final decision. JetPrivilege will not be responsible for non-issuance of the card.
  • The recommendation of the card on the JetPrivilege website is based on the eligibility criteria and lifestyle of the applicant.
  • All information, filters, benefits and offers are subject to changes from time to time and JetPrivilege will not be responsible for any changes in the offering by the bank at any point of time.
  • Lifestyle benefits offered by the card are as per the bank’s offering and any changes to the same can be made. JetPrivilege will not be held responsible for any such change.
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  • Slide 1 of 10 - Explore the new JetPrivilege.
  • Slide 2 of 10 - Log into JetPrivilege account from any page on the website.
  • Slide 3 of 10 - View the most relvant information in your personalised space.
  • Slide 4 of 10 - Review your current JPMiles and its validity, your current tier status and activities across our Programme Partners.
  • Slide 5 of 10 - Keep track of your expiring JPMiles. Keep track of your tier status and next tier upgrade details.
  • Slide 6 of 10 - Check out offers and promotions from our 150 plus programme partners and accumulate JPMiles.
  • Slide 7 of 10 - Never miss out on key notifications.
  • Slide 8 of 10 - Redeem your accumulated JPMiles for Award Fights to 1000 plus destinations of your choice and also use your JPMiles for one cabin upgrade.
  • Slide 9 of 10 - Enrol into JetPrivilege in just 3 simple steps.
  • Slide 10 of 10 - Your Website tour is complete. Choose from the below options or click Close button to proceed.
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