Press Details

What we use your information for Further details Legal basis for using personal information

To manage transactions and services that we may provide to you.

To ensure that we can carry out any transactions and services you request, such as the purchase of tickets, additional air miles, and to make reservations, we will process personal information about you such as your JetPrivilege username.

To perform our contract with you

To enrol you as a JetPrivilege member

In order to enroll you into JetPrivilege, we will need to process personal information about you such as your name, date of birth, address, email, telephone,  JetPrivilege username, JetPrivilege password (which is hashed),  identifiers for professionals (e.g., medical license number / pilot license number), online website tracking (cookies, IP address captured), and family accounts and details.

Entry into a contract

In order to take steps at your request prior to enter into a contract relating to the JetPrivilege membership programme.

To create a traveller profile

In order for us to create a traveler profile for you, we will need to process personal information about  you such as your name, date of birth, address, email, telephone, JetPrivilege number, travel preferences, hobbies, business details (Company name, job title, address and contact information) and other preference.

Our legitimate interests

It is in our legitimate interests to keep you informed of our offers and potential benefits you might receive when you become a member. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data.

If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to provide you with effective customer support.

To provide you with customer support.

In order to provide you with customer support including for inbound calls relating to bookings, to modify bookings, special services, cancellations and refunds, ancillary sales, and outbound calls for disruption related messages we will need to process personal information about you such as your name, date of birth, address, email, telephone,   frequent flyer password,  JetPrivilege number, PNR reference, ticket number, online website tracking (cookies, IP address of your referral site, country, language, browser type, domain name, access time and duration of your session). We may also need to process special categories of personal data health / medical information (e.g. wheelchair, oxygen tank, etc.).

Our legitimate interests.

It is in our legitimate interests to ensure that our business runs smoothly and that we provide you with timely customer support, without undue delay and complication. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data.

If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to provide you with effective customer support.

To keep you informed about our products and services

In order to keep you informed about our products and services,  we will need to process personal information about you including your name, address, email address,   and JetPrivilege membership number, online website tracking (cookies, IP address of your referral site, country, language, browser type, domain name, access time and duration of your session)

Our legitimate interests

It is in our legitimate interests to promote our business to you. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data.

If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to provide you with updates of promotions.

To communicate with you about new offers and services from JetPrivilege’s affiliates and partners.

In order to keep you informed about new offers and services from partners with respect to which you may earn or burn JPMiles, such as new routes, fare specials, and special promotions for JetPrivilege members, we will need to process personal information about you such as your name, date of birth, address, email, telephone, online website tracking (cookies, IP address of your referral site, country, language, browser type, domain name, access time and duration of your session)

Our legitimate interests.

It is in our legitimate interests to promote our business and develop our relationship with you.  In order to do this we may wish to bring to your attention new offers from us or our affiliates. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data.

If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to update you on such new offers and services from us or our affiliates.

To engage in surveys with you.

In order to obtain feedback from you via surveys in relation to our services and other matters related to our business, we will need to process personal information such as your name, date of birth, address, email address,telephone numberPNR reference, and ticket number.

Our legitimate Interests.

It is in our legitimate interests to engage in surveys with you in order to ascertain certain information for the purposes of how we conduct our business and how we can improve our services. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data.

If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to conduct surveys with you.

To offer opportunities to you to enter into competitions or prize draws.

In order to enter you into the competitions or prize draws and award the prizes we will need to process personal information such as your name, date of birth, address, email address, telephone number, , passport, JetPrivilege membership number, PNR reference, and ticket number.

Our legitimate Interests.

It is in our legitimate interests to promote our business by engaging with consumers through competitions or prize draws.  It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data.

If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to provide you with the opportunity to participate in competitions or prize draws.

To manage our frequent flyer programme.

In order to manage our frequent flyer programme, such as sending marketing materials, service and/or transaction correspondence, account information and summaries, and point redemption, we will need to process personal information such as your name, date of birth, address, email, telephone, credit card number, credit card expiry date, JetPrivilege username, PNR reference, and ticket number.

To perform out contract with you

 

To handle complaints made by you.

In order to handle any complaints you make to us, we will need to process your personal information such as your name, date of birth, address, email, telephone, , bank account details, photograph,  passport, , , JetPrivilege member number, username, password, , PNR reference, ticket number,

Legitimate Interests.

It is in our legitimate interests to ensure that we handle your complaints in an efficient manner, without undue delay and complication. It is unlikely that us doing this will override your interests or fundamental rights and freedoms which require protection of your personal data.

If you are a data subject protected by the GDPR you have rights to restrict or object to this processing, however please note that this may adversely affect our ability to provide you with effective complaints handling.

To comply with a legal or regulatory obligation, including providing specific information to law enforcement or similar bodies upon legitimate requests.

In order to comply with a legal or regulatory obligation, including providing specific information to law enforcement or similar bodies upon request we will need to process your personal information such as your name, date of birth, address, email, telephone, , bank account details, passport, social security number, credit card number, credit card expiry date, JetPrivilege username and member number,PNR reference

Legal obligation

Processing is necessary for compliance with a legal obligation to which we are subject.

To comply with a legitimate request from law enforcement or similar bodies to share information with them.

In order for us to comply with a request by law enforcement or similar bodies to share information with them we may need to process your personal information such as your name, date of birth, address, email, telephone, bank account details,  passport, JetPrivilege member number, username, PNR reference, ticket number, identifiers for professionals .

Our legitimate Interests

It is in our legitimate interests to be able to share information with law enforcement or similar bodies from time to time, subject  to their legitimate requests.  We will need to be able to process this information in order for us to comply with legitimate requests, including in cases where we determine that we are not compelled to by applicable laws.

Prior to sharing that information we will ensure that by properly exercising our right to act in our legitimate interest to share the requested data we will not be overriding your interests or fundamental rights and freedoms which require protection of your personal data.

In the event that you start a legal claim against us and we need to defend that legal claim.

In order for us to defend any claim brought by you or a third party, we may need to process your personal information such as your name, date of birth, address, email, telephone, , bank account details, photograph,  passport, , credit card number, credit card expiry date, JetPrivilege username, and member number, PNR reference, ticket number,. We may also need to process special categories of personal data such health medical information you may have given us.

Our legitimate Interests

It is in our legitimate interests to be able to commence or defend legal claims as and when we consider it necessary for the protection of our business.  We will need to be able to process this information in order for us to instruct our legal counsel and fully defend ourselves against the claim you may bring.

It is unlikely that by us properly exercising our rights to commence or defend claims we will override your interests or fundamental rights and freedoms which require protection of your personal data.

In the event that we start a legal claim against you.

In the event that we wish to commence a claim against you we may need to process your personal information such as your name, date of birth, address, email, telephone, , bank account details,  passport, credit card number, credit card expiry date, JetPrivilege username and member number, number, PNR reference, ticket number. We may also need to process special categories of personal data such as  any medical information you may have given us.

Our legitimate Interests

It is in our legitimate interests to be able to commence or defend legal claims as and when we consider it necessary for the protection of our business.  We will need to be able to process this information in order for us to instruct our legal counsel and fully defend ourselves against the claim you may bring.

It is unlikely that by us properly exercising our rights to commence or defend claims we will override your interests or fundamental rights and freedoms which require protection of your personal data.

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  • Slide 1 of 10 - Explore the new JetPrivilege.
  • Slide 2 of 10 - Log into JetPrivilege account from any page on the website.
  • Slide 3 of 10 - View the most relvant information in your personalised space.
  • Slide 4 of 10 - Review your current JPMiles and its validity, your current tier status and activities across our Programme Partners.
  • Slide 5 of 10 - Keep track of your expiring JPMiles. Keep track of your tier status and next tier upgrade details.
  • Slide 6 of 10 - Check out offers and promotions from our 150 plus programme partners and accumulate JPMiles.
  • Slide 7 of 10 - Never miss out on key notifications.
  • Slide 8 of 10 - Redeem your accumulated JPMiles for Award Fights to 1000 plus destinations of your choice and also use your JPMiles for one cabin upgrade.
  • Slide 9 of 10 - Enrol into JetPrivilege in just 3 simple steps.
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