Earned JPMiles are credited to your account automatically provided that you have stated your 9 digit JetPrivilege number when transacting (i.e. at the time of reservation or check-in etc.) with our programme partners.

If you ever find yourself in a situation where JPMiles have not been credited to your account, simply follow the instructions below and claim the JPMiles you are missing.

View the below video to know more

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Guided tour
  • Slide 1 of 10 - Explore the new JetPrivilege.
  • Slide 2 of 10 - Log into JetPrivilege account from any page on the website.
  • Slide 3 of 10 - View the most relvant information in your personalised space.
  • Slide 4 of 10 - Review your current JPMiles and its validity, your current tier status and activities across our Programme Partners.
  • Slide 5 of 10 - Keep track of your expiring JPMiles. Keep track of your tier status and next tier upgrade details.
  • Slide 6 of 10 - Check out offers and promotions from our 150 plus programme partners and accumulate JPMiles.
  • Slide 7 of 10 - Never miss out on key notifications.
  • Slide 8 of 10 - Redeem your accumulated JPMiles for Award Fights to 1000 plus destinations of your choice and also use your JPMiles for one cabin upgrade.
  • Slide 9 of 10 - Enrol into JetPrivilege in just 3 simple steps.
  • Slide 10 of 10 - Your Website tour is complete. Choose from the below options or click Close button to proceed.
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Transcript details goes here

 

DISCLAIMER: All the information/content/values displayed in the above video hold accurate as of 29th July 2016 and JPPL has the right to change any feature in the video at its sole discretion

Claim JPMiles for past travel on Jet Airways or other airline partners

To claim JPMiles for flights on Jet Airways, fill up the online claim form. Please allow up to 6 days from your date of travel, for the JPMiles earned on Jet Airways to be credited to your account.

To claim JPMiles for flights taken with our airline partners, please contact the JetPrivilege Service Centre (either through a call or email) with relevant proof of activity i.e. original or clear photo copy of your Ticket and Boarding Pass. Please allow 6-8 weeks from your date of travel, for the JPMiles earned on airline partner travel to be credited to your account.

Note:

  • You can claim JPMiles for flights taken on Jet Airways in the last 180 days from current date. With other airline partners, JPMiles can be claimed for flights taken in the last 180 days from current date and not preceding the date of enrolment.
  • Claiming JPMiles will not be possible if the guest's name on the flight ticket differs from that on the membership card
  • Claiming JPMiles online is possible if the check-in system at the departure city is automated. Please contact the JetPrivilege Service Centre in order to claim JPMiles for manual stations.

Claim JPMiles for past travel on our non-airline partners

To claim JPMiles for activities done with our non-airline partners, please contact the JetPrivilege Service Centre (either through a call or email) with relevant proof of activity i.e. original or clear photo copy of your Invoice.

Note:

  • JPMiles earned through activities with our non-airline partners may take 6-8 weeks to reflect in the account
  • With our non-airline partners, JPMiles can be claimed for activities done in the last 180 days from current date and not preceding the date of enrolment