Disclaimer and Policies


The information contained in this Web Site or referred as www.jetprivilege.com is only for general information about Jet Privilege Pvt. Limited, its subsidiaries* and associates* (hereinafter referred to as ‘JetPrivilege’) and the services that they offer and is not in any way binding on JetPrivilege. It does not constitute advice and should not be relied upon in making or refraining from making any decision.

JetPrivilege hereby excludes any warranty (either express or implied) as to the correctness, completeness, timeliness, accuracy, fitness for a particular purpose of the Web Site or any of its contents.

By accessing this Web Site you agree that JetPrivilege will not be liable for any direct or indirect or consequential loss, damages or compensation arising from the use of the information and material contained in this Web Site or from your access of other material on the internet via web links for this Web Site.

Unless otherwise stated, copyright or similar rights in all material contained in this Web Site is owned by JetPrivilege. Your access to it does not imply a free license to use it unless permitted by law.

* Will apply as and when such entities come into existence

Disclaimer for Social Networking

The JetPrivilege Social Media Space on Facebook, Twitter, YouTube, LinkedIn, Pinterest, Instagram or any other social networking channels has been created to provide our fans and followers with an opportunity for discussions related to JetPrivilege Products and Promotions. All content, comments, videos, visuals, images and any other material posted/tagged by users on this site does not necessarily reflect the opinions or ideals of Jet Privilege Pvt. Limited, its employees or its affiliates.

JetPrivilege does not endorse any statements, external product claims made on this site nor warrants the accuracy of any information thereof and is not responsible for any user generated content put up on these spaces /site.

All users must comply with the Terms of Use of Facebook, Twitter, YouTube, LinkedIn, Pinterest, Instagram or any other social networking channels and JetPrivilege Terms of Use for the JetPrivilege Facebook, Twitter, YouTube, LinkedIn, Pinterest and Instagram or any other social networking channels page(s) & account(s).

JetPrivilege expects that users will not post any content / materials that may fall into any of the following categories:

  • Abusive, Defamatory or Obscene
  • Fraudulent, ambiguous or misleading
  • In Violation of Intellectual Property of another
  • In Violation of Facebook/Twitter/YouTube/LinkedIn/Pinterest/Instagram or any other social networking channels’ respective Terms of Service
  • In violation of any law or regulation (including rights of privacy and publicity)
  • Offensive in any other way

JetPrivilege reserves exclusive right to remove any such material / content that may fall under JetPrivilege the aforementioned categories. Only that content which is relevant to the topics discussed on this page will be allowed to stand.

US rule for non-discrimination on the basis of disability

A full copy of rule is available for viewing on request at our airports serving the US.

Contact the US Department of Transport directly using the following methods:

  • For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
  • By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
  • By mail to the Air Consumer Protection Division, C-75, U.S Department of Transport, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590
  • On the Aviation Consumer Protection Division Wesite: www.dot.gov/airconsumer

Privacy & Security Policy

At Jet Privilege Pvt. Limited ("JetPrivilege") we are committed to safeguarding your privacy. This Privacy Policy describes JetPrivilege’s current policy on how we collect and use the personally identifiable information ("PII") that you provide through jetprivilege.com (the "Site"). You should read the entire policy carefully. By continuing to use the Site and when you provide us information, you consent to this Privacy Policy.

Who is covered by this Policy?

All visitors ("visitors") who visit the site http://www.jetprivilege.com and provide information to JetPrivilege online are covered under this Policy. On occasion, JetPrivilege may revise this Privacy Policy to reflect changes in the law, JetPrivilege’s privacy practices, or the features on the Site. Any changes to our use of PII will be reflected in such revised privacy policy as posted on this Site along with new effective date. Therefore, you should review the Privacy Policy periodically to remain aware of JetPrivilege’s current policies and practices.

Please note that this Privacy Policy is not a contract and does not create any legal rights or obligations.

What information do we collect when you enrol into JetPrivilege?

When you enrol into “JetPrivilege" you provide us the following information: name, address, email address, date of birth, telephone number, business details (Company name, job title, address and contact information). Such information is collected only if volunteered by the member and not automatically.

When you enrol in "JetPrivilege" or if you are already a JetPrivilege member, you may provide information to us that enables us to create a traveler profile for you, which is optional. To create a traveler profile, you will be asked to provide any or all of the information such as your name, address, email address, date of birth, telephone number, JetPrivilege number (if you already have one), as well as information about your travel preferences, hobbies, business details (Company name, job title, address and contact information) and other preferences. You will also be asked to choose a password. Although becoming a JetPrivilege member and providing profile information makes purchasing tickets on the Site easier and allows us to provide you with special offers and promotions, you are not required to register with JetPrivilege and create a profile to use our Site to purchase tickets and make reservations.

If you visit our Site just to browse, read pages or download information, but do not enrol into JetPrivilege, we gather and store certain information including but not limited to site browsing behavior, social media behavior, device related details, location details etc about your visit automatically. This information may or may not identify you personally. The kind of information that is gathered automatically has been elaborated below.

PII collected from JetPrivilege members is used to enrol you in JetPrivilege and ensure that you receive applicable mileage credit for travel purchases, for participating flights and other JetPrivilege partner activities/benefits. This PII is also used to communicate with you concerning your JetPrivilege account and to notify you of any special promotions for which you might be eligible. Occasionally, we may provide customer mailing lists and email addresses to reputable, carefully-screened partners or other companies whose services or products may be of interest to you.

We also use JetPrivilege profile information to perform a number of functions including 1) pre-filling certain data fields to eliminate the need for you to type the same information multiple times 2) performing certain booking functions, 3) billing you for your reservation, 4) sending you offers that may be of value, and 5) notifying you of a flight change, reservation confirmation or a special fare offering.

Promotions & Contests

JetPrivilege occasionally sponsors promotions and contests to give members the opportunity to win various prizes. We may combine PII from promotions and contests with non-PII collected through cookies and other means (described below and as part of our Cookie Policy).


JetPrivilege occasionally sponsors optional customer surveys to improve our services. In the surveys, you provide PII and answers to survey questions, both of which we may combine with data collected by cookies and through other means specified in this policy.

Automatic Collection

When you use the Site our servers may automatically collect non-PII as you browse our Site. This non-PII may include your internet protocol (IP) address, IP address of your referral site, country, language, browser type, domain name, access time and duration of your session.

How do we use the PII you provide?

JetPrivilege uses PII collected in conjunction with registration or purchases on our Site to complete transactions, to facilitate, payment card verification & screening, and to otherwise fulfill requests for services. We also use your PII to provide you with a more effective customer experience. In order to do this, JetPrivilege may process your PII or combine it with other information that we collect or that is publicly available.

Partners, Subsidiaries and Third Parties

JetPrivilege may share your PII with our partners and wholly-owned subsidiaries of JetPrivilege. From time to time, we may engage third parties to process your PII on our behalf. We may also share your PII for the purpose of providing you with services, information or promotional opportunities that may be of interest to you.

We may also receive PII about you from third-party providers. We make no warranty, express, implied, or otherwise as to the privacy and data security practices of the third parties referenced in this paragraph.


JetPrivilege uses email addresses to deliver information relevant to our customers. The following are some examples of information or services we provide via email: mileage statements, introduction of new JetPrivilege programmes or programme features, special promotions for JetPrivilege members, JetPrivilege account information, JetPrivilege partner communications, JetPrivilege partner promotions, and Jet Airways communication like route launches, important travel related information and updates and fare specials. We may also contact you via email for a number of other administrative and marketing purposes. As a JetPrivilege member, enrolee in a contest or promotion or survey participant, you occasionally will receive emails about, without limitation, fare sales, special offers, new services and other noteworthy news items. Any promotional email sent to you by JetPrivilege also contains a link allowing you to opt-out of any future emails.


JetPrivilege may use PII as well as the answers you provide to survey questions in combination with information collected from cookies and through other means specified in this policy to improve our services to you. We may contract with third parties to perform surveys. We may use PII that you provide in filling out any surveys to send you information about, without limitation, contests or promotions, fare specials, and other information we feel may be of interest to you. We may also use PII derived from surveys in any of the other ways described by this Privacy Policy.

Contests and Promotions

JetPrivilege uses PII you provide us in connection with any contest or promotion to notify you if you are a winner and to send you information about, without limitation, future contests and promotions, fare specials, and other information, which, we feel, may be of interest to you. We may also use PII derived from contests or promotions in any of the other ways described by this Privacy Policy.

Domain Names and Internet Protocol Addresses

We aggregate Non-PII such as domain names and IP addresses to measure the number of visits, average time spent on the Site, pages viewed and similar Site usage information in order to improve the Site's content and to better meet our customers' needs and preferences.

Law Enforcement/Legal Processes/Other Uses

JetPrivilege may disclose PII to comply with the law or a court order, subpoena or other legal process, as requested by a governmental or law enforcement authority. We may also disclose PII when we believe in good faith that it is either necessary to protect our property or is otherwise necessary or advisable.

JetPrivilege may also disclose PII to any entity with which it merges or to which it sells any assets.

How does JetPrivilege safeguard Minors online privacy?

We do not knowingly collect PII from minors (according to applicable laws). If such minor has provided us with PII without parental or guardian consent, the parent or guardian may email us at jetprivilege@jetairways.com, and we will remove the PII and remove the concerned minor information from any promotional lists or databases.

How can you access and/or update your PII?

If you are a JetPrivilege member, you may access and/or update the PII/non-PII you provided to construct a traveler profile, by logging in using your JetPrivilege number and Password / Password Identification Number (PIN). You then can go to your profile to view and update your PII by clicking the "My Profile"/"My Preferences" link in the drop-down menu under "JetPrivilege" at the top of the page.

How do you tell JetPrivilege that you don't want to be contacted for promotional purposes?

You may request to be removed from JetPrivilege’s informational and promotional email subscription lists by logging in and clicking the "My Preferences" link in the drop-down menu under "JetPrivilege" at the top of the page. If you have questions about removing your name from our subscription lists, please contact us at jetprivilege@jetairways.com. Any promotional email sent to you by JetPrivilege also contains a link allowing you to opt-out of any future emails.

How does this Privacy Policy relate to other websites?

This Privacy Policy, to the extent it covers Internet use, covers only the JetPrivilege Site and does not cover any other Site. While we make every effort to protect the PII you provide to us, we do not control the policies of other sites (including those we may link to) and the site owners' use of PII you provide to them.

How do we protect the PII that you provide from unauthorized access?

To prevent unauthorized access, disclosure and improper use of your PII, and to maintain data security, we have established appropriate physical, electronic, and managerial safeguards to protect the PII we collect. These security measures include using Secure Socket Layer (SSL) that encrypts data that you transmit to the Site.

Although JetPrivilege takes reasonable steps to safeguard and to prevent unauthorized access to your PII, it cannot be responsible for the acts of those who gain unauthorized access, and JetPrivilege makes no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your PII.

How can you stay safe from online fraud?

Spotting scams:

  • Threats of account closure
  • Unwarranted deals and offers
  • Donation requests for charitable organisations
  • Grammatical and spelling errors

Protecting your data:

Phishing e-mails is the practice of sending fake e-mails disguised as legitimate and sometimes even include fake company logos. Phishing e-mails usually include:

  • False claims about members’ accounts and either a link or button that takes them to a hoax website that mimics a reputable company’s actual website to encourage disclosure of personal information (such as a credit card number or account information).
  • Requests of sharing your personal information
  • Generic e-mail greetings
  • Fake links
  • Attachments which may contain potential email viruses
  • Direct faxes and/or postal mailings to members (offline phishing)

If you suspect that you've received a fraudulent e-mail that appears to be from JetPrivilege, do not respond. Never click on any link that seems suspicious, open any attachments, follow instructions in the e-mail nor provide any personal information. Please forward the e-mail to the JetPrivilege Service Centre and delete the e-mail immediately! We also urge you to change your password and monitor your JetPrivilege membership account for any misuse.

Protecting your JetPrivilege membership account:

From online fraud:

  • Do not open suspicious or unsolicited e-mails (spam).
  • Do not click on any links in a spam e-mail or open any files attached to them.
  • Ensure that your browser has opened a genuine www.jetprivilege.com website.

From telephone fraud:

  • Always ask for the name of the person you are speaking to and who they represent.

JetPrivilege will never contact you through phone calls or e-mails asking for your JetPrivilege membership account personal information such as passwords/PINs/userid, etc. It is your responsibility to report any suspected privacy violation or other related security issues. JetPrivilege ensures that your information is always protected.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Kaushal Satam
Head – Loyalty Operations
Email: grievance.officer@jetprivilege.com

If you have any questions about this Privacy Policy or other privacy concerns, you can also email us at memberservices@jetprivilege.com


If you choose to visit the website, your visit and any dispute over privacy is subject to this Privacy Policy and the Site’s terms of use. In addition to the foregoing, any disputes arising under this Privacy Policy shall be governed by the laws of India.

Whistle Blower Policy


This policy is formulated to provide opportunity to employees and directors of the Company to have access in good faith, to the Ethics and Compliance Office in case they observe unethical and improper practices or any other wrongful conduct in the Company. This policy protects such employees from any adverse action being taken against them.


This policy applies to all permanent Jet Privilege employees and directors of the Company.


In line with our vision and values, which we cherish in our organization and as a part of Good corporate governance, this Whistle Blower Policy has been formulated. The Policy is meant to encourage employees to report to the Ethics and Compliance Office for addressing and redressing if they observe unethical and improper practices or any other wrongful conduct in the Company.

No adverse personal action shall be taken or recommended against an employee in retaliation to his disclosure in good faith of any unethical and improper practice or alleged wrongful conduct. This policy protects such employees from unfair termination and unfair prejudicial employment practices.

However, this policy does not protect an employee from an adverse action which occurs pursuant to poor job performance, or any other disciplinary action etc. unrelated to his disclosure in good faith of any unethical and improper practice or alleged wrongful conduct.


Alleged Wrongful Conduct shall mean violation of law, infringement of Company's Code of Conduct or Ethics policies, mismanagement, misappropriation of monies, actual or suspected fraud, substantial and specific danger to public health and safety or abuse of authority.

Alleged wrongful conduct as illustrated below may include but is not limited to:

  • Forgery, falsification or alteration of documents
  • Unauthorized alteration or manipulation of computer files and data
  • Fraudulent reporting or willful material misrepresentation
  • Pursuit of a benefit or advantage in violation of the Company's interest
  • Misappropriation/misuse of Company's resources, like funds, supplies, vehicles or other assets
  • Authorizing/receiving compensation for goods not received/ services not performed
  • Authorizing or receiving compensation for hours not worked
  • Improper use of authority
  • Unauthorized release of Proprietary Information
  • Accepting kickbacks, bribes, expensive gifts, directly or indirectly from business connections including vendors & contractors
  • Theft of cash
  • Theft of Goods/Services
  • Unauthorized Discounts
  • Falsification, Destruction of Company Records
  • Fraudulent Insurance Claims
  • Harassment
  • Providing (unauthorized) confidential information to external agencies


Responsibility for administering this Policy lies with the Ethics and Compliance Office. Oversight responsibility rests with the President and Chief Executive Officer, Audit Committee, and ultimately the Board of Directors.

The Ethics Committee comprises the Senior Vice President Audit, Compliance and Risk (Chair), Chief People and Performance Officer, and the General Counsel. Senior personnel from other departments such as Finance and Corporate Security may also be requested to attend when required.


Etihad takes breaches of the Code of Business Conduct seriously and is committed to conducting thorough but confidential investigations of all allegations. Once a concern has been raised, an early decision will be made on the department that is best placed to conduct or manage the investigation. The Compliance Office or Corporate Security departments will typically be the first choices.

Employees who are being investigated will be given an opportunity to be heard before a final decision is made on their case.


At the conclusion of an investigation, the Ethics Committee will decide on the appropriate disciplinary action to be taken (if any) for Code violations. Where the violation falls within the Fraud Control Policy the Committee’s role shall be limited to making a recommendation for disciplinary or other action to the President and Chief Executive Officer of Etihad Airways.

Disciplinary action linked to the final outcome of investigations may include prosecution, termination of employment, suspension, demotion, or loss of benefits and will depend on the circumstances of each case.


The Ethics and Compliance Office periodically reports the results of all Code investigations and disciplinary action taken to senior management, the President and Chief Executive Officer, and the Audit Committee. Representative samples of actual breaches of the Code, with personal identifying details removed, will also be posted on the Ethics and Compliance website to raise awareness amongst all employees of the ethical issues encountered within the company.


The Compliance office is available to answer any questions you may have on the Code of Business Conduct or company policies and procedures, or to discuss any concerns you may have about potential Code violations.

To contact the Compliance Office, Call +971 (2) 511 1100 Email:ethicscompliance@etihad.ae By post: The Ethics and Compliance Office, Internal Audit Etihad Airways Head Quarters Khalifa City ‘A’ PO Box 35566 Abu Dhabi United Arab Emirates


All employees must acknowledge that they have read and understood this Code of Business Conduct, and that they will abide by its provisions. Similar certifications will be required of all employees periodically.

Failure to complete this acknowledgment does not absolve any employee of any breaches of the Code of Business Conduct.


An employee shall be deemed to be communicating in `good faith' if there is a reasonable basis for communication of unethical and improper practices or any other alleged wrongful conduct. Good Faith shall be deemed lacking when the employee knew or reasonably should have known that the communication about the unethical and improper practices or alleged wrongful conduct is malicious, false or frivolous.


Managerial Personnel shall include a Director, all Executives at the level of Manager and above, who has authority to make or materially influence significant personnel decisions.


Unethical and improper practices shall mean -

  • An act which does not conform to approved standards of social and professional behavior;
  • An act which leads to unethical business practices;
  • Improper or unethical conduct;
  • Breach of etiquette or morally offensive behaviour, etc.


An employee or director of the Company who discloses in good faith any unethical & improper practices or alleged wrongful conduct to the Ethics and Compliance Office


Internal Policy & Protection under Policy

This Policy is an internal policy on disclosure by employees of any unethical and improper practices and access to the Ethics and Compliance Office This Policy prohibits the Company from taking any adverse action against its employees for disclosing in good faith any unethical & improper practices or alleged wrongful conduct to the Ethics and Compliance Office Any employee against whom any adverse personnel action has been taken due to his disclosure of information under this policy may approach the Ethics and Compliance Office

False Allegation & legitimate Employment Action

An employee who knowingly makes false allegations of unethical & improper practices or alleged wrongful conduct to the Ethics and Compliance Office shall be subject to disciplinary action, up to and including termination of employment, in accordance with Company rules, policies and procedures. Further, this policy may not be used as a defense by an employee against whom an adverse personal action has been taken independent of any disclosure of information by him and for legitimate reasons or cause under Company rules and policies.

Disclosure & Maintenance of Confidentiality

Confidentiality of the Whistle Blower shall be maintained to the greatest extent possible.


A perceived wrongdoing or an act for Whistle Blowing may be reported by a Whistle Blower through a telephone hotline service run by an experienced and independent third party company called Expolink

The Expolink telephone hotline service can be used to report matters such as theft, fraud or damage to property by managers, colleagues or suppliers. Issues could also be more personal to you, such as discrimination, bullying or harassment.

One can raise issues in complete confidence. Your call will not be traced or recorded and you won’t be asked your name, although you are encouraged to provide it.

Calls are taken by Expolink’s experienced and independent staff who are specially trained to handle these calls. The information you provide will be passed to a senior manager who will act on it without compromising you in any way.

The hotline is available 24 hours a day, seven days a week and the free telephone number to call if you are in India is 000 800 440 1286. Expolink will give you a unique code number in case you wish to phone back with more information.


The Management assures full protection to a Whistle Blower from any kind of harassment, victimization or unfair treatment and redress any Advance Personal action taken against the Whistle Blower. The decision of Ethics Committee shall be final and binding. If and when the Ethics Committee is satisfied that the alleged unethical & improper practice or wrongful conduct existed or is in existence, then the Ethics Committee may –

a) Recommend to the Managing Director to reprimand, take disciplinary action, impose penalty, punishment, and order recovery when any alleged unethical & improper practice or wrongful conduct of any employee is proved.

b) Recommend termination or suspension of any contract or arrangement or transaction vitiated by such unethical & improper practice or wrongful conduct. Managing Director shall pass necessary orders in consultation with HR / Head of Department concerned.


All employees shall be informed about the policy by the HR department and statement in this regard should be periodically submitted to the Compliance Officer.

This policy as amended from time to time shall be made available on http://www.jetprivilege.com/


All Disclosures in writing or documented along with the results of investigation relating thereto shall be retained by the Company for a minimum period of 3 years


The Company through its Audit Committee reserves its right to amend or modify this Policy in whole or in part, at any time without assigning any reason whatsoever. However, no such amendment or modification will be binding on the employees unless the same is notified to the employees in writing.

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